Engineer Network

Hunter Hearne

*** – *** – **** Virginia Beach, VA adikci@r.postjobfree.com

Objective

Experienced Network Engineer, familiar with user support and root cause analysis. Pursuing new professional challenges with a growth-oriented company. Primarily searching for a customer-facing/on-site, hands-on role. Certifications

• Virginia DCJS Tech and Sales Rep (expires 03/31/2022)

• Microsoft MTA: Networking Fundamentals

Skills & Abilities

• Extensive experience Configuring / troubleshooting Cisco IOS, Aruba, Aerohive, Ruckus, Brocade via terminal

(PuTTY) and GUI. Minor experience with Cisco call manager, firewall policies, and troubleshooting wireless technologies.

• Extensive experience implementing / traversing Active Directory Policies, Windows Servers, Microsoft CRM, Zendesk Suite, Microsoft Office Suite, and Documentation with Visio diagrams, and Google Suite. Minor experience with AWS services.

• Extensive experience with Customer-facing deployments / troubleshooting in an enterprise environment. As well as surveying networking components to make diagrams (static and interactive with GNS3 and Visio) to ensure correct configuration, closet tidiness, and appropriate equipment. Experience

IT SUPPORT SPECIALIST VIRGINIA WESLEYAN UNIVERSITY 2020 – PRESENT

• Created help desk tickets, troubleshot and resolved desktop issues.

• Determined hardware and network system issues using effective troubleshooting techniques.

• Delivered onsite technical support for over 500 users (only helpdesk employee starting late October to present).

• Created and implemented support documentation and a knowledge base that empowered and enabled user community, and IT team, to extend skills, leverage system features and find resolutions to questions without intervention from support team.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

• Removed malware, ransomware and other threats from laptops and desktop systems.

• Administered and configured G-Suite accounts, Blackboard accounts, Cox UC accounts, applications, and phones, and Active Directory.

DIRECTOR OF MANAGED SERVICES STAR TECHNOLOGY 2018 – 2019

• Responsible for keeping customer information updated, network troubleshooting, and connectivity to remote sites to ensure our ability to VPN and SSH to devices.

• Creating different streams of new revenue and coming up with different types of managed services to provide to customers.

NETWORK ADMINISTRATOR CANON INC. 2018 – 2018

• Responsible for the connectivity, and efficiency of the LAN networking equipment.

• Miscellaneous troubleshooting, documentation, surveying, organization, upgrades.

• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.

• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations

CLIENT SUPPORT ENGINEER ABS TECHNOLOGY 2018 – 2018

• Maintained efficient case details and updates via Microsoft CRM.

• Tracked and created Cisco TAC cases for clients and escalated where needed.

• Monitored network performance and provided network performance statistical reports for both real- time and historical measurements.

• Provided continued maintenance and development of bug fixes and patch sets for existing network applications.

• Ensured network, system and data availability and integrity through preventative maintenance and upgrades. NETWORK ENGINEER ABS TECHNOLOGY 2017 – 2018

• Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.

• Applied deployment best practices and proper security protocols in network management.

• Configured, managed and evaluated multi-protocol network elements to ensure effective end-to-end communications.

• Installing and troubleshooting IP telephony and collaborating on networking solutions for CHKD.

• LAN Network Equipment Refresh of Portsmouth Public Schools.

• Wireless Refresh and WLAN/LAN Configurations of Virginia Beach City Public Schools.

• Participate in pre build site walks to help clarify the scope of work for vendors and correct pricing. References

• Jon Webb, Co-worker, Desktop Support Engineer at City of Virginia Beach (via E-Plus), 757-***-**** adikci@r.postjobfree.com

• Zak Peeler, Supervisor, Previous Manager of User Support at VWU, 757-***-**** adikci@r.postjobfree.com

• Robin Takacs, Co-worker, Director of Instructional Technology at VWU, 757-***-**** adikci@r.postjobfree.com

• Chris Davis, Previous CIO at VWU, 501-***-****

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