Data Analyst Manager
Resume:
Arun Delacroix
I’m a geopolitical data analyst who ensures accurate, high quality information is
provided to millions of global users by one of the world’s most preeminent web mapping services.
1050 Harrison St.
Santa Clara, CA 95050
*************@*****.***
https://www.linkedin.com/in/arundelacroix
RECENT EXPERIENCE
Lyft -Operations Specialist (Scooters) (SF Bay area) October 2019 - May 2020
Managed daily shift operations of 20 people, ran data metrics, ensured OSHA/EHS compliance of the facility and assisted the E-bike team.
• Ran analytics to determine high theft and high income areas
• Ensured our scooter/ebike facility was up to code to both State and Federal (OSHA/EHS)
• Executed daily shift management for a team of 20, such as clocking in/out and breaks.
• Updated maps for deployment and integration based upon city policies.
• Led initiatives to better enforce the 5S and minimize wastage of resources.
• Led all of the bulk ordering and logistics for the facility (procurements). Google Maps (Cognizant) - Process Associate for Locations/POIs April 2014 - October 2019
I’m part of a global team of specialists working together to maintain the top searched locations worldwide and provide all Google Maps users with a better map experience. Most Recent Project - Prominent Places Triage
• Implemented internally developed tools and applications that allow instant updates to data on Google Maps.
• Ensured the information provided to users is accurate and user friendly
• Created evaluations and special projects for rolling out new tools and platforms.
• Executed SQL scripts for internal Google products, provided feedback to engineering teams, enhanced internal processes and improved tool functionality.
• Applied analytical skills by investigating root causes of failures and documenting the proposed fixes.
• Created innovative improvements to internal data management and necessary access to relevant information.
• Implemented and managed training metrics for new hires and overseeing that they are successful.
• Provided shadowing sessions for engineers to better understand the frontend issues with Google support’s map editing tools.
• Handled high volumes of escalations by triaging them to the correct teams or initiating fixes immediately.
PAST EXPERIENCE
DLV-WSE LLC - Assistant Manager (Mineta San Jose International Airport/ SJC)
May 2010 - April 2014
• 10+ years hospitality experience and 5+ years in managerial roles to work my way up in management.
• Oversaw cash handling, inventory, purchase ordering, and point of sales for multiple locations.
• Experienced in operational launches of new restaurants ahead of schedule and below targeted budget.
• Held highest security clearance for airport employees [Security Identification Display Area (SIDA) badge].
EDUCATION
Santa Clara University, Santa
Clara, CA — Bachelor of Science
(International Relations)
June 2010
AWARDS
Top performer Award (2019)-
Awarded for handling a large volume
of high priority bugs while
minimizing the average amount of
time spent in the backlog per bug.
Exceeds Most Expectations (2017)-
Achieved the highest individual
rating during the year-end
performance review.
Consider it Done! (2017)
-Recognized for consistently going
beyond determined metrics ahead of
schedule, as well as supporting
multiple teams’ requests.
LANGUAGES
English, French, Some Spanish
SKILLS AND TRAITS
- Microsoft Office
- Google Docs
- Running Scripts (SQL)
- Business Management
- 10+ years in customer service
- Quick thinker, Driven, Goal/Detail,
Oriented, punctual
CONTACTS AND REFERENCES
Shoshanna Moody (Lyft OM):
Richard Cathcart (Google PGM):
Johnathan Paras (Cognizant PGM):
Bianca Plasencia (DLV-WSE LLC
Manager): +1-650-***-****
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