Analyst Office

Curriculum-Vitae

SecondFloor,Roomno-***,Wajidpur

Sector135,noida-301201

SEEMAKUMARI #+91-935*******

adikap@r.postjobfree.com

CareerObjective:

Toworkinanorganizationthathasadedicated&professionalenvironmentandtoenhancemycareer. EducationalQualification:

10th from R.L.S.Y.HighSchool,Ranchi(2005).

12th from ST.Xavier’sColege,Ranchi(2008).

B.A.

AdditionalQualification:

MS-Office,Internet,CRMCaféandNPP,UnifiedDirector,Ameyo,Spark,ControlPanel.

SixmonthQualitytraininginvoiceprocess.

WorkExperiences:

Workedwith“InstantTransportSolutionPvt.Ltd”since1stNovember2012to30thApril2015asExecutive.. Workedwith“AxpessLogistics”since14th August2015Januaryto31stJanuary2017asSeniorExecutive. Workedwith“Teleperformance”Since17thFebruary2017to29thJuly2019asaQualityAnalyst. Worked with ”Nutravo LifecarePvtLtd,”Since29thAugust2019to25thNovember2019asQuality Analyst.

Currently working with “SupportmartglobalServicesPvtLtd,”Since17February2020asQuality Analyst.

JobResponsibility:

CalauditingandScoreMonitoring,D-SATanalysisandcasescrubbing.

Qualityanalysisofthecalswithcomplianceandnoncompliance

Scoringthecalparameter-wise.

MentoringofTeamperformanceofVoiceprocessforOutboundProcess(Outboundsales,RTO,inbound,NDR).

DevelopingTrainingModulesandconductingneed-basedTrainingSessions/refresher/updates.

DevelopingandimplementingStrategiesaimingatProcessImprovement.

MaintenanceofAHTonthecal.

TakingQualitySessionsoftheteamforthenewprocessupdatesAndNHTbatch.

withprovidecoachingandFeedback.

Implementing7QCtoolswithParametersforrootcauseanalysis.

C-SATforProcessImprovement.

PersonalData:

Father’sName : RajuPrasad

DateofBirth : 21June,1990

LanguageKnown : English,Hindi

MaritalStatus : Single

Nationality : Indian

Religion : Hindu

Hobbies : TVSeries&Music

PhysicalyChalenged :Yes

I,SeemaKumari,herebyDeclaringthatabove-mentionedinformationiscorrectuptomyknowledgeandbearthe responsibilityforthecorrectionsofthementionedparticulars. DateandPlace:

Signature:

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