Pharmacy Technician Customer
Resume:
Laura Talbot
Otego NY, *****
**********@*****.***
Skills
Pharmacy and customer records management
Drug inventory management
Updating Medication Histories
Confidentiality and HIPAA
Assisting Pharmacists
Computer and Typing Skills
Time Management
Assessing and adjusting workflow according to patient needs
Professional Summary
Capable team member proficient in assisting pharmacists with prescriptions and meeting customer needs. Well-organized with long term experience in time management and a thorough knowledge of medical terminology. Solid experience coordinating with insurance providers, prescribers and patients to address any issues that occur. Good relationship-building and multitasking skills while delivering excellent customer service.
Experience
June of 2009 - Current
Rite Aid, Oneonta NY -Certified Pharmacy Technician
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Communicated directly with doctors offices via telephone, fax, and email.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Work with computer programs to assist in filling and dispensing medications and recordkeeping.
Reviewed and verified customer information and insurance provider information.
Completed paperwork, entering prescription and insurance or billing information into patient profiles in a timely fashion.
Documented additional information prescriptions for potential insurance audit or state audit.
Education
June of 2012
Unatego JR/SR High School
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