Supervising Agent

Michael S. Orndoff

**** **** **. ********, ** ***05

Phone: 803-***-**** Email: **************@*****.*** AWARDS

Winner: GlobeLife: Liberty National Division, Top 10 Supervising Agents of the Month Nationwide (August) Winner: GlobeLife: Liberty National Division, Top 10 Supervising Agents of the Month Nationwide (October) Winner: GlobeLife: Liberty National Division, Top 20 Supervising Agents in Net Submit (14 Weeks) Winner: GlobeLife: Liberty National Division, 2 Time Silver Level PRO CLUB. Winner: BlueCross BlueShield of South Carolina, Platinum Giver recipient United Way. Winner: State of South Carolina, Palmetto Life Scholarship. CERTIFICATIONS & LICENSES

Salesforce.com Certified Administrator (ADM 201)

South Carolina Life & Health Insurance Licenses

EXPERIENCE

Supervising Agent, GlobeLife Liberty National Division, Columbia, SC (11/18 – Present)

Head Agent of a team of 5-15 people, in charge of training them into self-sufficient contributors.

Utilizing Salesforce.com Sales Cloud to manage data of Agents under me in the hierarchy in order to lead from a data perspective.

Analyzing Salesforce.com Dashboards to quickly view team data for my team and agents.

As the “Super User” at the Susan Crandall Agency, tasked with troubleshooting problems and submitting cases.

Coaching users on proper uses of auto generated opportunities and tasks in the Salesforce instance.

Consulting business owners on benefits programs for their employees that qualified for Section 125 designation.

Maintaining a book of business of 60+ accounts and increasing it by over 50% independently.

Developing the Lead Generation system and coaching agents on scripts and presentations. Sales Agent, GlobeLife Liberty National Division, Columbia, SC (8/18 – 11/18)

Utilized Salesforce.com Customer Relationship Management desktop and mobile applications to manage customer and business information.

Updated fields, objects, and data, as well as utilized external services routed through the Salesforce.com interface.

Actively seek out and develop relationships with 100 prospective stakeholders a week.

Generated $50,000 in revenue for the company independently within the first 60 days, prompting my promotion to Supervising Agent.

Mobile Retail Center Sales Representative, BlueCross BlueShield of South Carolina, Columbia, SC (6/17 – 5/18)

Entered and maintained data in the internal customer relationship management system to collect pertinent member information.(DOS System).

Served to service current member accounts questions and claims, maintaining a 140+ member book of business.

Enrolled new members into qualifying medical plans based on need, adding 100+ members to my book.

Approached businesses to begin new relationships, offering qualifying medical coverage to employees through payroll deduction and increasing that specific book by 100%. Sales Agent, AFLAC, Columbia, SC (10/16 – 2/17)

Served to call on new businesses with which to partner, in order to offer their employees supplemental insurance.

Consulted business owners on benefits programs for their employees that qualified for Section 125 designation.

Delivered custom tailored presentations to business owners for their specific employees’ needs. EDUCATION

Graduate of the University of South Carolina.

Bachelor of Arts in Criminology, Minor in Philosophy, Psychology. SKILLS

Dashboards, Configuration, Lightning Pages, Excel, Communication, Self-Directed, Motivated.

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