Medical Assistant Manager

Stephanie Mabry MHA, RN

210-***-**** • **************@***.***

Areas of Expertise:

-Strategic Planning -EMR / EHR Software -Nursing Administration

-Business Development -Project Management -Patient Education

Career Highlights

2018- Present: Manager, Epic Ambulatory Principle Trainer, RN, University Health System

Handle the Ambulatory, Healthy Planet, MyChart, Bones, Kaleidoscope, Dermatology, Phoenix, Mobile App and Epic Link Applications in regards to training and MST build. For all Outpatient and HOD providers and staff

Develop role-based training content, independently or with team members, using a variety of software programs, tools, and applications

Design, develop and maintain instructional materials (presentations, job aides, etc.) as required

Create and maintain policy and procedural documentation of training and other related content

Assist with building and testing of training environment; provide support and troubleshoot issues that may arise throughout with continuous monitoring (Pre, Go-Live and Post Go-live with EPIC)

Prepare training lessons, printing materials, and setting up the training room and environment prior to the training session

Manage projects by prioritizing, creating timelines and adhering to standards of excellence

Provide data materials to Senior Leadership for reporting and presentation

Present training material goals and outcomes to identified stakeholders, leadership aligned committees to ensure patient safety and compliance are addressed

Completed a full Epic implementation and Go-Live

Converted in-class training to online virtual learnings; created recorded training and conducted live WebEx classes

Created recorded training and conducted live WebEx classes

2015 – 2018: Director of Operations, RN, University Health Systems

Created and maintained current department budget

Created and maintained financial dashboards to manage the department’s progress

Served as liaison for Administration, Physicians, Clinical and Ancillary Staff to ensure optimal clinical and hospital operations

Utilized all pay systems and maintains up-to-date review of all charges and billing codes in coordination with Charge Master, Database Coordinators, and Information System managers to ensure accurate billing to prevent lost revenue

Consulted and advised other area Directors on activities and problems relating to operations; recommend processes and practices that enhanced operations and fiscal control

Established annual logistical goals in coordination with physician leadership and the clinical support team

Developed and implemented the PCMH model healthcare system within a diverse age and patient demographic

Spearheaded the transformation of the geriatric population by identifying pivotal preventive disease screening and chronic care management necessary to decrease in-patient stay and outpatient visits

2013 – 2015: Clinical Director, University of Texas Health Science Center at San Antonio

Provided administrative oversight and support to the Family, Internal, and Geriatric Clinics

Responsible for all aspects of personnel management along with quality of care, streamlined and effective work flows, clinical processes, front end revenue cycle, and budgetary items

Recruited and managed new staff; coached staff and provided feedback to achieve maximum results

Worked collaboratively with the Clinic Medical Director to assess effectiveness of staff

Oversaw all activities related to scheduling, message-taking, My-Chart message intake, and check-in and out, cash management, authorizations, referrals, and dismissals

Ensured Epic work queues were managed by staff on a daily basis

Provided training and feedback to continuously improve the performance of the clinic call center

2012 – 2013: Health Systems Specialist (PEBLO) GS-0671-09, Madigan Army Medical Center

Provided information and advocacy to Soldiers during the MEB/PEB processes

Counseled service members and acted as a liaison for the Service Member and their families

Led a team of ten by using the knowledge of the PDES system and due process rights

Helped Soldiers enter the Medical Evaluation Board (MEB) system and assisted through the process to the Physical Evaluation Board (PEB)

Handled customer service issues and maintained a high quality of patient privacy; maintained all HIPAA training and policies

Supervised and managed the assigned team of contact representatives

Led monthly briefs for Service Members, family and command

Led and initiated monthly briefings with command regarding service members’ process, policies, and needed materials

Maintained a caseload of 50-100 at a time and was also PEBLO certified

2010– 2012: Department of Veteran Affairs (Puget Sound VISN 20)

Health Technician/Clinical Coordinator

Assisted with triage, providers with exams/procedures, and performed treatments (EKG, vital signs, blood sugar etc.)

Discussed pertinent health reminders, provided patient teaching, interviewing, secure messaging, tracked required immunizations, coordinated group visits, and identified any additional services needed by the veteran

Conducted daily huddle/team meetings and new veteran orientation

Managed and trained new employees on the daily structure and routines of the office

Assisted in trouble shooting, patient advocacy, patient/customer service, managed provider grids, monitored, corrected and assisted with open encounters

Coordinated ongoing staff development activities to encourage teamwork

Led a staff of clerical, work-study, and volunteer employees

Increased customer satisfaction through ongoing review and implementation of processes to address issues, concerns and/or problems raised via veteran surveys, team suggestions and/or physicians’ input

Held the responsibility of clinic medical records coordinator and assisted the Nurse Care Manager in order to provide effective care to the veteran

Program Manager, Child Care Program- Director’s Office

Reviewed all contracting and acquisition functions unique to the program including Fiscal, Equipment, Program, and Supply Mgmt.

Addressed contractor or subcontractor complaints and performed monthly audits

Managed the Project Team and handled productivity and evaluation

Continually monitored contracts and initiated all appropriate action to prevent contract expirations

Served as the primary contracting officer’s technical representative (COTR) for all contracts for the Child Care Program

Performed compliance procedures in coordination with policies established locally, and by the Department of Veterans Affairs

2009– 2010: Government Relations, Tessada & Associates (NASA Langley Research Center)

Responsible for planning events for elected and congressional officials; constructed memos, letters, and emails as daily duties

Created and maintained an extensive legislative database of Virginia’s elected officials

Encouraged community input through participation with community activities, worked with community councils, and served as the Liaison between the District, City, and State for NASA LaRC

Reviewed information system needs to address issues of effectiveness and efficiency and provided leadership with solutions

Co-managed the Center's annual budget which included forecasting of center volume and contractual changes; completed and conducted training in Federal Travel, Business Warehouse, Purchase Request, and SAP

2008– 2009: Business/Patient Accounts, Tidewater Orthopedics

Handled customer service issues; maintained work notes, and memos

Implemented methods to increase staff productivity, such as: cross-training and continued training programs

Handled email, mail, spreadsheets, and schedules for my doctors on a daily basis; created and maintained the patient services spreadsheet, which documented complaints and resolutions

Education

San Antonio College- Associate’s Degree in Nursing, (RN)

Kaplan University- Master of Healthcare Administration

Northwestern State University- Bachelor of Science- Business Administration (Concentration: Computer Information Systems)

Thomas Nelson Community College- Associate of Science

Training & Qualifications

EpicCare Ambulatory PT certified, EpicCare Ambulatory Training Environment Build, Intake/Patient assessments, Medication Reconciliation, Vitals, Blood Draw/IV, Therapeutic Communication, Lab review, Medical Assistant training, SQL, Web page design, Dream Weaver, Microsoft Office, Kronos, Fireworks application, Database, Excel, PowerPoint, TSIP, CPR, HIPAA, OSHA, EKG/EEG Training, Strip Reading Training, Kronos, SAP, Business Warehouse, Purchase Order Requests, Healthcare Leadership/Management, Organizational Healthcare, Health Law and Finance, Healthcare Statistics, JACHO, EMR Centricity, LEAN, Six Sigma, Health Systems Specialist GS-9 (PEBLO) GS-0671-09, Physical Evaluation Board Liaison (PEBLO) certification

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