JAMES L. BOSSERT

**** ****** ***** ***** ******, IL 60506 704-***-****

CAREER SUMMARY

Innovative Lean Six Sigma Master Black Belt with extensive senior management implementation experience. Recognized as a leader, attentive listener, and persuasive communicator, focused on maximizing efficiency and profits into fast paced environments. Strong relationship builder and partner to clients, vendors, staff, and management. Reputation for being a trusted advisor to executives, a mentor to high potential talent and an inspiration to organizations eager to build market differentiating capabilities. Exceptional knowledge of international service and manufacturing industries across a broad spectrum of business enterprises.

Core Competencies

Lean Six Sigma Implementation

Data Governance

Business Process Management

Quality Infrastructure Development

Statistical Analysis

Statistical Engineering

Innovation & Creativity Tools

Risk Analysis

Supplier Management

Supply Chain Management

Change Management

Performance Management

PROFESSIONAL EXPERIENCE

THE CENTER FOR TRANSFORMING HEALTHCARE, Oakbrook Terrace, IL 2018 – 2020

Master Black Belt

Project lead for two health care organization clients. Collaborated with executives to create and implement a sustainable culture of continuous improvement .

Trained and led instructors to ensure they were prepared to teach course materials and build capabilities within the organization.

Developed a Black Belt and Master Black Belt curriculum designed to help clients identify and prioritize operations opportunities, and implement sound, sustainable solutions.

As team statistical expert, determined needed analyses, designed data collection, analyzed, developed reports/presentations and provided insights and accountability to senior leadership.

Mentored project teams to apply continuous improvement skills and help meet goals in a timely manner.

Oversaw two projects that increased revenues by $2M in the one year through back office receivables and customer facing operations improvements.

JPS HEALTHCARE, Fort Worth, TX 2015 – 2017

Sr. Performance Improvement Specialist

Identified and led strategic performance improvement projects to support the network of community and school-based healthcare centers.

Created and implemented an enterprise wide data governance program that reduced redundant efforts 54% and eliminated extensive backlogs.

Performed statistical analysis for projects and research as well as tracking accountability in projects.

Created a comprehensive education strategy for Lean Six Sigma.

Completed the first projects in the Correctional Medical Center.

Saved over $1M in the Charge Capture process for the Community Health Clinics.

BANK OF AMERICA, Fort Worth, TX and Charlotte, NC 2001– 2014

SVP Sr Process Design/Analytics Manager, 2010 – 2014

Built a team to identify and implement improvements in the Legacy Asset Services Division.

Created a Mortgage Loan Officer Trend Analysis that reduced Sales Manager coaching preparation in half, while improving performance.

Developed a Site Scorecard to track Call Center performance and accountability.

Worked with HR to streamline the Personal Development Process to get goals established using data

Created Business Process Management playbooks for use by associates to consistently implement fundamental tools of BPM.

Created a governance process for the Corporate Taxonomy group.

SVP Program Designer, 2001 – 2009

Led and developed Lean Six Sigma training for Green Belt, Design for Six Sigma, Champions, Black Belt, and Master Black Belt courses.

Saved over $50M across 10 projects.

Named the Best of Six Sigma Team in 2006, 2007.

Earned the Bank of America Team Excellence Award in 2006.

NOKIA MOBILE PHONES, Fort Worth, TX 1995 – 1999

Vice President, Quality, Americas Region (1996 – 1999)

Vice President, Supplier Quality and Global Sourcing (1995 – 1996)

Created the Americas Region Quality organization as Nokia wanted to grow the business in the Americas region, responsible for all aspects of quality from new product design to recycling of old phones. Hired and led a regionally dispersed staff of 23, establishing mechanisms to monitor “voice of the customer” and manufacturing site performance. Identified quality/reliability issues and build tiger/swot teams to address internal manufacturing and external supplier issues.

Implemented ISO 9000 and 14000 to all manufacturing, design, service and distribution, including: six design centers, and four manufacturing locations (two US, one Mexico, and one Brazil).

Drove quality improvements globally by implementing product integrity and reliability testing.

Improved supplier product quality and manufacturing logistical flow by designing and implementing a supplier management program

Spearheaded resolution of supplier issues globally, working with suppliers, design teams and manufacturing to rapidly fix issues.

Efforts directly contributed to sales which made Nokia the number 1 cell phone in the US and the World.

Additional work history details available upon request.

LEAN SIX SIGMA MASTER BLACKBELT CONSULTING (CONTRACT)

TACTEGRA, Concord, NC (2018)

LRHC, Memphis, TN (2018)

ASI CONSULTING GROUP, LLC, Detroit, MI (2014 – 2015)

SIX SIGMA ACADEMY, Scottsdale, AZ (2000 – 2001)

EDUCATION/CERTIFICATION

Doctor of Philosophy in Technology Management, Indiana State University, Terre Haute, IN

Master of Science in Applied Math & Statistics, Rochester Institute of Technology, Rochester, NY

Bachelor of Arts in Psychology, St. John Fisher College, Rochester, NY

ASQ Quality Manager, Auditor, Six Sigma Master Black Belt, Black Belt and Quality Engineer

GE Master Black Belt Certification

NAHQ Certified Professional in Healthcare Quality

PROFESSIONAL AFFILIATIONS

Editorial Review Board Journal of Community Medicine and Public Health, 2017 – 2019

Six Sigma Forum Magazine, Editor, 2012 – 2019

Associate Fellow, Institute for Patient Safety, 2017 – 2018

Editorial Review Board Journal of Family Medicine and Primary Care, 2017 – 2018

ASQ Fellow,1993

AWARDS

Quality Professional of the Year, Quality Magazine, 2018

Distinguished Service Medal, ASQ, 2012

Academician, Center for Quality and Applied Statistics, RIT, 2008

Malcolm Baldrige National Quality Award, Examiner, 1996 – 1997

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