Engineer Manager

Justin A. Gibbs

Raleigh, NC 919-***-**** ******.********@*****.***

Objective

● Trainable, adaptive and eager to learn professional looking forward to solving problems alongside you and your team! The accumulation of my computer and managerial experience has afforded me a sturdy foundation for growth within any diverse environment.

Education

● CompTIA IT Fundamentals Certificate

● CompTIA A+ (currently in session for certificate) Experience

T1 SUPPORT ENGINEER (TRAINING) VARONIS, MORRISVILLE, NC MARCH. 2020- JUNE. 2020

● Tested Knowledge of TCP/IP, Network components (DNS, DHCP, DC), and Hyper-V VM concepts.

● Lab experience with relational databases, SQL basic queries (Select, Update, Insert, Delete) and SSMS

● Troubleshooting NTFS and Share Permissions; Active Directory Administration SERVICE DESK FRESHER (INTERNSHIP) HCL INC., CARY, NC JAN. 2020- FEB. 2020

● Unpaid service desk boot camp

● Basics of Active Directory, CLI, ITIL, and ITSM services

● LAN/WAN/VPN

● Best practices for common troubleshooting procedures for Outlook, Windows 7&10, and navigating different Remote Desktop services

CLIENT SERVICES ADVISOR DUDE SOLUTIONS INC., CARY, NC AUG. 2019 – DECEMBER 2019

● Client Support via phone, email and chat support to drive client retention.

● Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures

● Able to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally TELLER COASTAL FEDERAL CREDIT UNION, RALEIGH, NC FEB. 2018 – MARCH 2019

● Assisting members with daily transactions – Deposits, withdraws, verify/cash checks

● Using a unique software reviewing, taking record, and making reports on members portfolios

● Maintain Credit Unions integrity through Federal Regulated practices ACCOUNT MANAGER PARKING MANAGEMENT COMPANY, RALEIGH, NC MARCH 2017 – MARCH 2018

● Manage, train and retain a staff of 25+ employees

● Responsible for coaching/counseling for excellent guest satisfaction

● Maintain/Build Relationship with Hotel and Restaurant GM’s DETAIL / GREETER CAPITAL FORD, RALEIGH, NC JULY 2014 – APRIL 2017

● Detail cars, Porter vehicles to other dealerships

● Set up Showroom for new promotions

● Greet Potential Clients

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