Office Information
Resume:
PHILIP THOMAS JR, BBA
I N F O RMATION T E C HNOLOGY S P E C I A L I S T
PROFESSIONAL SUMMARY
Information Technology specialist
with several years of System
Administration, Disaster Recovery,
Virtualization, and major migrations
experience. Extensive experience
with multiple Operating Systems,
including Windows, Mac and Kali
Linux. Hands-on Information
Technology Specialist with strong
infrastructure and storage
experience. Expertise in
implementing, evaluating, and
training others to employ
Systems Development Life Cycle to
produce high quality complex
systems that exceed client
expectations
T ECHNICAL COMPETENCIES
SQL
Java
IP Setup
Python
Information Management
HTML/CSS
Microsoft Office Suite
CONTACT I NFORMATION
***********@*****.***
Houston, TX, 77064
PROFESSIONAL EXPERIENCE
Collaborated with internal and external partners including Subject Matter Experts, technicians, business leaders, offshore engineers, and sales professionals to deliver quality robotic automation process services to clients.
Provided demos showcasing our automations and answered client questions and feedback.
Provided cross-functional training and collaboration with varying departments for technical related projects and deliverables. Designed, documented, modified, tested, installed, implemented, and supported new and existing applications software and hardware. Performed maintenance to the SMS infrastructure, developed processes procedures and automated workflows to support package creation, testing and deployment of applications and Windows updates to workstations and servers.
Developed and implemented programs to ensure that systems, network, and data users were aware of, understood, and adhered to systems security policies and procedures.
Provided tier 3 support to internal and external partners and stakeholders for escalated matters.
ASSOCIATE AUG. 2017 - FEB. 2020
Infosys Houston, TX
Collaborated with leadership to develop standard operating procedures and flowcharts for the receipt, allocation/reallocation, and retirement of assets. Accountable for reconciliation of hardware, software, services and maintenance for all IT purchases.
Streamlined IT purchasing and invoicing for 25,000 users of IT deliverables; Developed KPIs analyzing time of order to time of delivery, number of invoices on non-received orders, etc.
Regularly performed internal audits of software use, install/purchase gap analysis, and provided recommendations to leadership.
NETWORK CLIENT SERVICES INTERN AUG. 2016 - DEC. 2016 McCoy Building Supply Corporate Office San Marcos, TX EDUCATION
TEXAS STATE UNIV. 2017
Bachelor of Business Administration
Concentration: Computer Information
Systems
Researched and recommended innovative and where possible, automated approaches for system administration tasks including researching and recommending equipment and applications for deployment. Set-up, configured, installed, maintained and patched Server and Storage hardware as needed.
Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection concerns and needs.
MIS ASSET COORDINATOR JAN 2017 - JULY 2017
McCoy Building Supply Corporate Office San Marcos, TX APPLECARE ADVISOR MAR. 2015 - MAR. 2016
Apple In-Home Service San Marcos, TX
Investigated, resolved, and escalated approximately 30 technical concerns for iOs devices each day.
Consistently achieved 95% quality assurance ratings by adhering to internal policy and customer services best practices.
ACTIVITIES
Association of IT Professionals
VP of Promotions 2016 - 2017
Honor: 2nd Place Android
Mobile Development
Competition
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