Administrative Assistant Manager

MKUMA JABULILE

CONTACT

*************@*****.***

078-***-****

***-**** ****** ********* **

90

PERSONAL DETAILS

Date of

Birth

: **/**/****

Marital

Status

: Single

Nationality : South African

ID Number : 880***-****-***

Languages : Isizulu(native)English,Setwana

&Tshivenda

SKILLS

Verbal and written

communication, Time

management skills,

CustomerService skills, Listening

skills, Typing skills, Self

motivation skills,

REFERENCE

Kwanele Hleta - "Global Vatax "

Manager

*******@*****.***

079*******

Meshack Tsotetsi - "O'keef &

Swartz "

Manager

*******@********.***

060*******

Granny Sbongile Malinga -

"Aegis(Telkom Mobile)"

Team leader

081*******

Dec 2019

- Current

13/03/2017

-

30/10/2018

Jan 2014

- Feb

2017

2006

OBJECTIVE

Enthusiastic and professional experienced administrative assistant,telesales and customer service with training in a wide range of admin assistance.Able to work under pressure and a team player.successful record of making phone calls,providing information to clients and employer. Strongly focused with the ability to complete tasks accurately in a fast paced environment with conflicting deadlines.

EXPERIENCE

Global Vatax

Administrative assistant

Re-issuing of invoices from suppliers,checking

if invoices are VAT/TAX compliant and

capturing them on the system for VAT/TAX

returns to various international Tax offices

O'keef &Swartz

Telesales Consultant

Cold calling and selling short and long term

insurance over the phone.Sales then gets

verified by verification department and gets

processed to the underwriters

Aegis(Telkom Mobile)

Customer Services representative

Assisting clients over the phone with their

prepaid and billing related queries and solving

their queries on a first call resolution.Explaining billing statements to clients.Blacklisting of

client's cellphone devices when they are stolen

EDUCATION

Alexandra high school

Grade 12

Subjects

passed:English,Setwana,Biology,Geography

&Mercantile Law

ADDITIONAL INFORMATION

Additional Academic Details

Institution: Cornerstone Hr

Qualification: Call Centre certificate

Modules

(Inbound)

Telephone etiquette

Communication skills

Inbound management

Basic and advanced Customer service

(Outbound )

Sales training

Cross selling and up-selling

Debt Collection

Negotiations and Assertiveness skills

Questioning and Listening skills

(Computer Practice)

Intro to Ms Word

Ms Word,Internet Explorer

Outlook Express

Desktop navigation

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