Tableau Developer / Data Analyst

Roberto Morales

Tableau Developer & Data Analyst

https://www.linkedin.com/in/moralesroberto • 919-***-****

Raleigh, NC, 27607, US • ****************@*****.***

Summary

Track record of furnishing insights, analytics and business intelligence used to advance opportunity identification, process reengineering and corporate growth. Adept at evaluating products, markets, and share trends to synthesize current business intelligence data and provide recommendations for improvement. Proficient in building and providing customized interactive reports and dashboards via multiple data sources, data extraction, and customized SQL to support business growth. Highly proficient in establishing collaborative partnerships with customers, colleagues, and key stakeholders to stay abreast of industry/business trends. Proven ability to learn and adapt as per business requirements and excel in face of adversity by overcoming obstacles.

Areas of Expertise

Data Analysis/Visualization

Business Operations

Project/Vendor Management

IT Service Management

Data/Database Troubleshooting

Business Intelligence/Analysis

Program Management

Incident Management

Process Improvements

IT Cost Management

Relationship Management

Professional Experience

Cisco, Research Triangle Park, NC Feb 2019 – Oct 2020

Business Analyst - Business Analysis Manager/Business Operations – Cisco CX Labs

Generate and manage Tableau application for communicating actionable reports from MySQL and Oracle to CX Labs managers to support business growth. Manage Tableau environment of more than 200 users for overseeing content creation, enhancing data accuracy/security, and monitoring usage trends. Interface with internal stakeholders to identify requirements, prototype potential dashboards, and deliver BI products. Report accurate metrics, trends, insights, and analysis for determining innovative methods.

●Built tailored and interactive dashboards via multiple data sources, data extraction, and customized SQL.

●Designed dashboards to measure utilization of lab equipment, that allowed management to determine ROI for millions of dollars’ worth of equipment.

●Created visualizations to track every device in every lab across globe (50,000+ devices) and determine whether current engagement in support case or available for use.

●Devised dashboards to track 1M+ device automation tasks across 4,000 devices used by 4,000+ TAC Engineers.

Cisco, Research Triangle Park, NC Feb 2017 -Feb 2019

Manager - Advanced Lab Operations (CALO)

Designed, created, and deployed virtualization and automation tools for multinational lab ops teams. Steered all aspects of application lifecycle, including development planning, testing, Q&A, implementation, support, documentation, training, HR administration, and vendor/contract/SLA management. Collaborated with operations and senior managers to determine requirements and deliver tools.

●Spearheaded team of 12 developers in RTP, South Korea, Israel, England, and Bangalore.

●Supported over 2100 TAC engineers across 38 countries with 43K+ hours of TAC use.

●Secured cost savings of $8.4M for FY17 and over $10M for FY18.

Cisco, Research Triangle Park, NC Jul 2016 – Feb 2017

Software Engineer - Engineer lV - Advanced Lab Operations (CALO),

Learnt system, patching, and enhancing code and implementation of upgrades. Played key role as single source of support for tool leveraged to execute complete CALO TAC lab business, including case management, inventory/lab management, order management, and reporting. Retooled application to administer automated lab gear in alliance with team.

●System utilized by over 4,000 TAC engineers globally to support all Cisco customers.

Cisco, Research Triangle Park, NC Feb 2015 – Jul 2016

Program Manager/Business Operations – Sales/US Public Sector

Served as Tableau Developer/Administrator for developing and managing Tableau application to deliver actionable reports to US Public Sector sales team aimed at supporting business. Created customized dashboards via multiple data sources, data extraction, and custom SQL.

●Successfully oversaw Tableau environment of over 200 users by content creation, data accuracy/security optimization, and usage trends supervision.

●Designed dashboards to track and analyze multi-billion-dollars in sales contracts for all Cisco public sector.

●Created visualizations to slice and examine all Cisco public sector actuals and forecasts by every service level/org and sales team and salesperson.

Cisco, Research Triangle Park, NC Feb 2008 -Feb 2015

IT Analyst - IT Cost Management/TCO

Developed customized and interactive dashboards via multiple data sources, data extraction, and custom SQL. Led migration of existing excel–based dashboards to databases. Created and implemented interactive charts, graphs, and user interface elements. Examined relational database structures to create SQL views. Supported Tableau users in enhancing tableau reports through effective cross table/panel/cell calculations and optimized SQL queries.

●Drove enterprise IT Service improvement project to transition IT to services-based system; evaluated data and created/tested dashboards and reports in Apptio.

●Created internal IT Service Management tool for tracking applications, costs, vendors, business tracks, and effort hours by determining requirements, establishing business rules, and coding/supporting Perl/ODBC.

●Updated spreadsheet-based manual project/finance tracker system with automated IT-wide web front end and database back end system by utilizing DigitalFuel.

oServed as sole developer for reporting and administration of DigitalFuel based system.

Education

Bachelor of Arts: Political Science

North Carolina State University, Raleigh, NC

Patents

Granted two patents while at Cisco Systems for interface design.

US Pat. 7,149,980: Content validation for interactive dynamic documentation web site

US Pat. 7,305,616: Document builder for interactive dynamic documentation web site

Contact this candidate