WILLIAM J. CAMPBELL

Houston, TX *****

281-***-****

adijse@r.postjobfree.com

https://www.linkedin.com/in/william-campbell-08a664194

HIGHLIGHTS OF QUALIFICATIONS

Certified Technician experienced with agile methodology, software installation, maintenance and upgrades. Expertise in diagnostic evaluation, project implementation, deployment, customer satisfaction and training.

A+ Certified Bilingual English/Spanish GC/MS devices

Scrum Master Windows XP / 7/8.1/10 Switches/Routers/Servers

Agile Product Owner RGFX/VMS/Remote Assist LAN/WANS remediation

Professional Experience

Exxon Mobil (Contract through Disys) 01/2020 – 09/2020

URC Lab Operations L3 Network and Computing

Managing and configuring L3 lab operations network, in a Geophysics/Chemical Global Data environment, deep water, shallow water, carbonates etc.

Installation and configuration of all major instrumentation GC/MS devices, Gas chromatograph/mass spectrometer/Keyence devices, microscopes and 3D printers

Support, install, and configure PC/VM machines, XP, Win7, and Win 10 for monitoring of Lab experiments.

Diagnose and configuration of DHCP/Static connectivity, for RDP access\Lab view console.

Standard corporate malware implementation/maintenance, MS windows patches and updates.

Implementation of lab data migration solutions and standardization from L3 to L4 networks

Geophysical and Chemical applications installation/troubleshoot, working with vendors to insure prompt resolution.

Exxon Mobil (Contract through Disys) 10/2015 – 01/2020

ITIL/ITSM, Product Owner/Scrum Master

Arrange daily stand-up meetings, facilitate, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.

Work with various technology partners to ensure timely service restoration, develop and deliver ITIL framework-based methodologies, and document relevant processes to ensure that incidents are being managed within the service level agreements as per customer expectations and within contractual boundaries

Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks

End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required.

Develop and Maintain a Skills matrix around agreed Critical Systems for use in ITSM.

Responsible for planning, coordinating and clearing back logs for all activities required.

Ensuring that all the resolution procedures are relevant in the knowledge database / Work log.

Exxon Mobil (Contract through Disys) 11/2012 – 10/2015

Senior Desktop Support Specialist

Support, install, configure and troubleshoot software/hardware running Windows 7, 8 & 10,

Software compatibility testing for new rollouts/ OS upgrades, installation, configuration/ bit locker encryption/troubleshoot users profile issues.

IOS configuration/ troubleshoot proprietary applications Air watch/MDM portal.

Global remote support, H.B.O. users, troubleshoot and resolving software/VPN connectivity and hardware issues.

Diagnose connectivity and configuration issues LAN/WAN.

Training/Guidance and resolution processes for new Technicians and Help Desk

Skype/ SME global deployment, / BMC and Asset Management / SME site trainer/ RGFX SME.

SHELL (Contract through Insight Global) 5/2012 – 11/2012

Windows 7 Migration Desktop Support Specialist

Trade Floor desktop Support on MS Windows XP/ Windows 7 /MS Office 2010 software in a petrochemical engineering environment.

Configure, troubleshoot desktops/laptops and associated printers and peripherals.

Maintain and support Microsoft Office products, E-mail, Condeco, IP Phone Configuration and other specialized software as required by Divisions

Exxon Mobil (Contract through Insight Global) 9/2011 – 2/2012

Windows 7 Migration (core 5) Software Configuration Specialist

Specialized deployment configuration and testing on MS Windows 7 /MS Office 2010 platform for remediation of proprietary software in a petrochemical engineering environment.

Install/configure and troubleshoot desktops/laptops, data backup/ encryption/bit locker

Manage related software/ hardware and associated printers and peripherals.

Maintain and support MS Office products, E-mail, and other specialized software as required by Divisions.

Maintain and Support Console Management Services “Images" D.A.D for deployment of Dell, desktops and laptops, migration lotus notes to outlook, XP to windows 7.

Using Remedy ticketing system compile records/escalations of sites Personnel, Systems and Software.

Assist in development of documentation for advanced software compatibility.

CompuCom - Houston, Texas 12/2008 – 9/2011

Field Analyst, Lead Technician

Organize daily workload and prepare documentation for distribution to technicians based on skill sets to meet client contract guidelines.

Working with the field of project management for on-going engagements, including coordinating for support services, and facilitating communications between associated groups.

First line Technical Support: issue management and asset tracking.

Area trainer and mentor for new technicians.

Maintains accuracy of databases, utilizing Clear Vision and G-Sims Ticketing system with adherence to policies and procedures

Getronics - Houston, Texas 12/2002 – 12/2008

Field Engineer, Level II

Provide maintenance services and network solutions, supporting Financial and Retail spectrums.

Maintain Servers, Desktops, Laptops, and all peripherals for Dell, Cisco, IBM, HP, NCR, Loronix, Verint, and Unisys.

On call 24/7, meet SLAS, reconcile records, keep inventory, and maintain customer satisfaction.

EDUCATION/TRAINING/CERTIFICATIONS

CompTIA A+

Cert Prep_ Cisco Certified Entry Networking Technician (100-105) _Certificate Of Completion

Certificate-Learning Zoom

Certificate-Zoom_ Leading Effective and Engaging Calls

Certificate-Learning Office 365 (Microsoft 365)

Certificate-Learning Outlook Desktop (Office 365_Microsoft 365)

Certificate-Office 365_ Provision Office 365

Cert Prep Certified Scrum Master

Certificate-Enterprise Agile Growing Scrum

Certificate-Agile Product Owner Role Foundations

Certificate-Agile Product Owner Role Techniques

Certificate-Technology for Product Managers

Certificate-Product Management and Development Foundations

Certificate-Putting ITIL® into Practice_ Dev Ops for ITIL® Practitioners

CertPrep_ITIL3Foundation_CertificateOfCompletion

Certificate-Learning Virtual box

Certificate-Learning VMware VSphere

Certificate-VMware VSphere 6 Essential Training

Certificate-Introduction to Cloud Computing for ITPros_

Certificate-Amazon Ec2 Fundamentals,

Certificate-Microsoft Azure Create and Manage Virtual Machines 2017

Certificate-Microsoft Azure Networking Concepts 2

Certificate-Programming Foundations Fundamentals 2011

Certificate-Learning PowerShell for Windows Server Administration,

Certificate-Visual Studio 2010 Essential Training

Certificate-Learning Python 2,

Certificate-Learning Python GUI Programming,

Certificate-Learning System Center Configuration Manager

Certificate-Learning System Center 2016 Service Manager

Certificate-Customer Service, Working in a Customer Contact Center

Certificate Working with Difficult People

Associate Degree, Massey Business College - Houston, Texas

Bilingual English/Spanish

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