Employee Relations Manager

*** *.*. ***** *** 207-***-****

Weston, Maine ***24 ********@*****.***

Kelly McKay-Agnew

Summary- Confident leader with eighteen years of successful retail management experience at store, district and corporate level. I am an enthusiastic individual who has a passion for operations, employee relations, and training/development with effective communication skills.

Professional Experience

June 2014- 2016

Nike Factory Store Foxwoods Casino, Mashantucket, Connecticut

Head Coach

Supervise 80 employees and 7 leaders in a store built to 12,000 sq. ft.

Managed new store opening process from beginning to opening including construction team supervision and hiring- merchandising- marketing

Successfully opened the first in casino location for a Nike Factory Store while nurturing a strong relationship with the Native American Tribal Council of the market that is hosting my outside business.

April 2013- Current

Christopher & Banks Virginia, North Carolina, Georgia, Florida

District Manager

Supervised 19 stores in the southern market selling misses and women’s clothing

Increased sales performance from -5% to +5% to plan

Placed in the top 7 district spots out of 45 nationwide

Successfully led the district to top credit performance in Region 1 YTD

Appointed regional credit captain- responsible for weekly newsletter and credit engagement

Appointed Region One recognition captain to ensure all recognition is called out at store level. Created and provide a weekly publication that recognizes individuals with credit performance and ideas.

August 2011- March 2013

Independent Contractor

Human Resource consultant for National Labor Consultants advising various companies regarding union awareness

Recruited retail management candidates for several positions throughout the United States

July 2009- October 2010

Nike Factory Store Philadelphia, Pennsylvania

Assistant Operations/ Human Resources Head Coach

Human Resources Manager for a high volume inner city location processing full circle recruitment, hiring and in house onboarding

Recruited, trained and developed a team to” Bring Nike to Life” customer experience training

Increased our annual sales volume by 3% in 2009 and trending a 29% increase in 2010

Performed all Human Resource Management functions including corrective action, performance action plans and promotion.

Certified train the trainer in “Bring Nike to Life”,” High Intensity Customer Service” and “Nike Rookie Camp” training programs.

June 2008- July 2009

Pac Sun- Maine and New Hampshire District

District Manager

Supervised 11 specialty retail stores in Maine and New Hampshire- 6 mall based stores and 5 outlet locations generating $16 million dollars in volume

Selected to be the region representative on an Outlet/Value store identification work stream

Achieved positive comparative results to comparative numbers in Holiday 2009

Recruited for region and district leadership needs in New England and the east coast

October 2007- June 2008

Charming Shoppes Bensalem, Pennsylvania

Human Resource Manager

Manager of corporate and field employee relations

Recruiter of Corporate Personnel and Field Management

Created and developed field management on boarding process

Committee Member of new store management training program- “Charming Outfits of Success”

Team Leader of new management selection tool-“The Right Choice”

Team Leader of new management retention tool- “Get Charmed”

Benefits liaison between Field and 3rd party Benefits Call Center

Compensation management for 1,000 stores nationwide

Policy Advisor for new Human Resource Policy and Procedure Manual

October 2003- July 2007

Target Corporation Topsham, Maine and Bangor, Maine

General Manager (STL)

Managed a team of 200+ diverse team members in a big box department store.

Opened 2 new Target stores- working directly with contractors and Development Company to ensure Target brand expectations as well as State and County regulations were adhered to.

Achieved top location accuracy in Group 497 for first year open

Group 497 Best Fast, Fun and Friendly Team Culture Award - recognized at National Sales Conference

District 447 Human Resources Manager, overseeing the HR communication and implementation of training and development programs to district peer group.

District 447 Campus Recruiting Representative, sourcing and facilitating job fairs on campuses throughout Maine and New Hampshire.

District 447 Internship Advisor, overseeing the summer internship program throughout the district of 11 stores and 12 candidates

Recruited and hired 200+ individuals for a store with a volume of $30 million dollars annually.

Group 497 retention award with 8.9% turnover

Selected to become a LEAD assessor, assessing the developmental needs and developing a learning plan with specific activities to mentor internal leadership candidates who are ready for promotional opportunities.

Responsible for all employee relations, benefits administration, compensation management and worker’s compensation issues within the store and/or market

Sept 2001- Sept 2003

American Eagle Outfitters, Southern Massachusetts/Rhode Island- Maine/New Hampshire

District Manager

March 1998- Sept 2001

Old Navy, Gap Inc. New Hampshire/ Massachusetts

General Manager/ District Training Manager

October 1992- December 1997

County Seat Stores, Maine/New Hampshire/Massachusetts/Vermont

District Manager

Education

University of Maine- Presque Isle Presque Isle, Maine; Strayer University

In process of completing Bachelor of Science Degree- Business Management- Concentration in Business Management/Human Resources

Eastern Maine Technical College Bangor, Maine; Graduated June 1992 Associates of Science Degree- Business Management -Concentration in Retail Management/Human Resources

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