Technical Support Specialist
Resume:
Nathan Rogers
Technical Support and IT Specialist
Acworth, GA, 30101
***************@*****.***
SKILLS
Voted "Person of the Year" in Times magazine in 2006. 8 years on the job experience with technical support and information technology
6 years experience in marketing and digital printing with vinyl including vehicle wrap installation and production.
Specialties:
Proof of concept road mapping, proof of concept code, User Interface (UI) development and testing, user interaction polling, forecasting, marketing development for software placement and sales.
Languages:
C++, Open GL, DirectX, DarkGDK, Spin
Development tools:
3DS Max, CorelDRAW, FlexSIGN, ONYX rip software
Operating systems:
Windows XP, 2000, 7, 8, 10, Linux and Redhat
Office tools:
All Microsoft Office Suite + ProjectLanguages
EXPERIENCE
Georgia School for the Deaf, Cave Spring, GA - IT Specialist/ Maintenance
Mar 2019 - Sept 2019
● Maintained existing as well as installed new security cameras.
● Created and managed access to employee and staff badges.
● Set time and schedule dates for front and side gate's access.
● Assisted staff with any technical issues that arose.
● Managed routine maintenance for the campus grounds including operating heavy machinery and equipment such as zero turn lawn mowers, bobcats, mini excavators, dump trucks and regular maintenance equipment like weed-eaters, leaf blowers, hedge trimmers etc.
● Also responsible for maintenance and upkeep of air conditioning units, plumbing and light electrical.
● Worked with a team of maintenance co-workers demonstrating a team player attitude.
Salary -$34,000
Reason for leaving - School loss of budget for full-time employment Supervisor - Kenneth Cromer
Supply Services, Atlanta, GA - Technical Support/Sales Apr 2014 - Mar 2019
● Worked between sales floor, marketing department, and technical support staff providing excellent customer service while meeting demands in a supply and demand environment.
● Worked directly with customers closing sales and upselling products.
● Helped with packaging, shipping and receiving, and labeling of products.
● Provided technical support directly to CEO and coworkers. Salary - $31,200 + commission
Reason for leaving - Better opportunity plus benefits Supervisor - Barry Patrick - 770-***-****
Incipio Technologies, Marietta, GA - Technical Assistant Mar 2010 - June 2013
● Worked between development group and marketing department to help build unified marketing message and global campaign messaging and material.
● Developed proof of concept mapping and then code for early beta testing of cloud solution. Worked on the team leading user Interface and user experience inside a cloud based web sharing portal.
● Provided technical support to workers in information processing departments using remote access, poling, telephone, and email.
● Developed work goals and department projects.
● Installed and set up CISCO IP phones.
● Made recommendations for improvements in computer system.
● Read manuals, periodicals and technical reports to learn ways to develop programs that meet user requirements.
Salary - $37,440
Reason for leaving - Company relocated to Argentina Supervisor - Aaron Bridwell
EDUCATION
DeVry University, Alpharetta, GA - Bachelor's in Computer Science Major - Game and Simulation Programming
Oct 2007 - Feb 2011
GPA 3.0
Volunteer Experience
Hi-Rez Studios, Alpharetta, GA - Alpha and Beta Tester Apr 2009 - Aug 2010
● Alpha and Beta tested Hi Rez's new PC game Global Agenda.
● Identified and analyzed bugs and glitches.
● Worked closely with other team members and programmers to provide feedback.
AWARDS
Voted "Person of the Year" by Times Magazine -2006 LINKS
Youtube portfolio link - https://www.youtube.com/user/thenathanr LinkedIn link -
https://www.linkedin.com/in/nathan-rogers-25b711142 Additional experience that isn't relevant to the Technical Support and IT Specialist industry include;
Eyecatcher Signs and Shirts, Woodstock, GA - Graphic Designer/Production
Sept 2005 - Feb 2010
Salary - $25,000
Reason for leaving - Company shut down and went out of business Supervisor - Danny Rogers
Extreme Color, Woodstock, GA - Graphic Designer/Production Sept 2005 - Feb 2010
Salary - $37,440
Reason for leaving - Left for career closer to my field of study Supervisor - Bobby Bush/Todd O'Neil
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