Assistant General Manager

Stefan St Bernard

**** ******* ***** *****, *********, NC 28215

Telephone: 347-***-**** Email: ***************@*****.***

OBJECTIVE:

To obtain a position that will allow me to utilize my previous skills and allow me the opportunity to gain valuable experience.

WORK HISTORY

Hilton, NC 10/17 - Present

Night Manager

Managing night auditor and front desk agents

Investigated and corrected all discrepancies

Demonstrated excellent customer service

Reconcile and balance guest account

Hampton Hotel, NC 07/15 – 08/18

Assistant General Manager/Account Manager

Handling account payables and account receivables

Ordering and purchasing hotel supplies

Maintaining hotel brand and standards

Hiring and training newly recruited members

Handling tax forms and charge backs

Making bank deposit

Hampton Inn New York, NY 03/12 -03/14

Assistant Front Office Manager

Supervised front office staff

Handling guests’ issue

Ordering and purchasing of hotel supplies

Holiday Inn Westbury, NY 08/11 - 03/14

Part-Time Night Auditor

Investigated and corrected all discrepancies

Demonstrated excellent customer service

Reconcile and balance guest account

Holiday Inn & Express, NY 07/09 - 08/11

Front Office Manager

Managed the front office staff

Handling guests’ complaints

Ordering and purchasing of hotel supplies

Maintaining hotel brand and standards

EDUCATION

Kingsborough Community College - AAS Degree in Tourism & Hospitality Management GPA: 3.92

Borough of Manhattan Community College - AAS Degree in Business Management

COMMUNITY SERVICE

Kingsborough Community College - Peer Advisor

SKILLSMicrosoft Word, Excel, PowerPoint, Opera, On Q, Fossee, InnTime, Night Vision, Choice Advantage, IQ Ware, Roommate, Auto Clerk 2, Protobase

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