Robert Sanders

**** ***** *** **** *****, Ca ****5 562-***-**** adijee@r.postjobfree.com

Experienced Account Manager

Seasoned sales representative with managerial experience looking to expand my skills and grow within your company.

•Commercial awareness

•Communication

•Client Retention

•Teamwork

•Negotiation and persuasion

•Problem solving

•Organization

Performance

•Personally generated over $100,000 in fundraising profit for international organizations such as PETA, Doctors Without Borders, and the St. Judd’s Children's Foundation

•Currently responsible for 30-40% of companies Monthly sales volume (avg of 350-400k closed loan offers)

•85% close rate retained client 60% close rate cold files Agents could not close after approval

Programs

•Quickbooks

•Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, OneNote, Publisher)

•Sales Force & most CRM

•Working on a Degree in Computer Sciences, so will be learning more.

Work Experience

Senior Account Manager at Wide Merchant Group- Los Angeles, Ca Jan 2018-Present

•Assist in managing ISO programs (working with independent brokers on incoming business loan requests).

•Process & Analyze incoming data for the purpose of underwriting a business loan proposal.

•Act as a liaison & communicate between in house clients and underwriting staff to successfully close offered proposals.

•Manage daily account activity for active clients with weekly follow ups via phone, email, and text.

Student Loan Specialist at DocPrep Services - Los Angeles, Ca June 2017- Jan 2018

•Place outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options.

•Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation.

•Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements..

Lead Funding Advisor at Green Ocean Solutions - Los Angeles, Ca May 2015-June 2017

•Recommend investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences

•Review documentation for completeness and compliance with state and federal laws; and adherence to internal company policies and procedures.

•Conduct verifications with external entities, including consumers, dealers and others, to validate employment, income, insurance, collateral, and other approval terms while using effective judgment to detect and avoid fraudulent activity and ensure adherence to corporate policies, procedures and credit stipulations on assigned contracts.

•Leverage built relationships, customer service techniques, and a high level of call control to expedite the receipt of missing information and/or documentation.

Fundraiser at SD&A Teleservices - Los Angeles, Ca Jan 2015- May 2015

•Outbound calls to raise money as well as awareness on behalf of multiple organizations, museums, and political parties

•Conduct fundraising strategies for an organization while ensuring that all legal reporting requirements are satisfied

•Handle inquiries, complaints, billing questions, and escalations. Repair trust, locate resources for problem resolution and design best-option solutions

•Research prospects and Identify and contact potential donors

•Create a strong fundraising message that appeals to potential donors and evaluate the success of previous fundraising events

•Maintain company wide database that records donor information for future use

Executive Assistant at Capital Accounts Billing – Lancaster, CA Aug 2013-Jan 2015

•Provide administrative and business support to the CEO and support other members of the executive management team.

•Greet customers and clients Inbound and outbound call service

•Enhanced communication between the service department and executive team, fostering a sense of teamwork and collaboration

Support Manager at Walmart - Palmdale, CA 2011-2013

•Managed team to unload and process incoming merchandise

•Maintained back room inventory in an ordered fashion & as well worked with floor management to maintain stock on the sales floor

Education

Webster University - St. Louis, MO (Remote) Bachelors of Science in Data Analytics

(In Progress)

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