Service Customer

Navneet Kaur

adijdo@r.postjobfree.com

# **-***** ** ******, ****** BC V3W 7E6 604-***-****

An organized and self-motivated professional with proven management and customer service skills. Seeks new challenges and opportunities for professional growth and advancement. Focused on managing a team and meeting goals as well as streamlining operations to promote organizational efficiency.

Summary of Qualifications

Over 10 years of experience in Service industry performing various roles from Customer Service to managing operations

Bachelors in Arts and possess good computer skills in MS Office and Internet

Strong customer service and leadership skills; work with discretion and confidentiality

Organized; follow established procedures and policy; pay attention to detail and accuracy

Excellent ability to multitask in a fast-paced dynamic environment

Quick learner; adaptable and flexible; able to make decisions under pressure

Able to troubleshoot and resolve disputes; strong prioritization, delegation and planning skills

Goal-oriented team player; work well independently with little supervision

Culturally sensitive; ability to collaborate with people at all levels of an organization

Superior interpersonal, communication skills with fluency in English, Hindi and Punjabi

Professional Experience

Cabin Services Coordinator 2014 – 2020

Qatar Airways, Doha Qatar

Exercised independent judgement, decision making and problem solving activities

Managed and coached multi-cultural cabin crew members during flight

Performed activities in accordance with established standards, policies, laws and regulations

Trained in First Aid/ CPR and apt at diffusing situations from reaching dangerous levels

Enhanced company sales and marketing products selling and promoting duty free commercial products to improve customer’s expectations on board and managed inventory documentation

Flight Attendant 2011 – 2014

Qatar Airways, Doha Qatar

Maintained hospitable environment for passengers at all times

Remained calm and professional during high-stress situations

Consistently maintained an excellent record of being on time, prepared and eager to take on new responsibilities

Navneet Kaur

adijdo@r.postjobfree.com

# 52-13990 74 Avenue, Surrey BC V3W 7E6 604-***-****

Professional Experience

Flight Attendant 2008 – 2010

Jet Airways, India

Assisted passengers, provided information and handled concerns with care

Operated all mechanical and safety equipment with industry regulations and standards

Conducted compliance checks prior during and after the flight for the safety of passengers and crew

Education

Diploma in Aviation, Hospitality, Travel and Customer Service

Frank Finn Institute Of Air Hostess Training, Chandigarh

Bachelor of Arts (English and Public administration)

Panjab University, Chandigarh

Essential Computer Skills Course

Diversecity Community Resources, Surrey, Canada

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