Customer Service

Debbie Villela

*********@*****.*** 817-***-**** www.linkedin.com/in/debbie-rieger-villela-0bb86292/ Burleson, TX

EDUCATION

Plano West Senior High School 1989

Texas High Diploma

Austin Community College 1991

Foundations of Accounting Part I and II

Dunn & Bradstreet Collections Agency 1990

Certified Customer Service in Collections Training Seminar

INDUSTRY EXPERIENCE

Iscar Metals, Arlington, TX Oct 2010 – Oct 2019

Accounts Receivable Supervisor

●Maintained and reviewed client accounts to recoup past dues and make reconciliations

●Oversaw month end closing procedures and monitored monthly income statements

●Managed a team of four colleagues to ensure workplace productivity and colleague cohesiveness

Pinnacle Art & Frame, Fort Worth, TX Oct 1999 - Nov 2004

Accounts Receivable Supervisor

●Reconciled accounts that were delinquent and oversaw daily deposits

●Prompted customer accounts by contacting new clients for reconciliation purposes

●Determined and maintained accurate information of the company’s profit and lloss

●Analyzed Credit worthiness of potential Customers

●Reviewed historical data for each Debt or bill generated

●Resolved billing and customer credit issues

Marco Company, Fort Worth, TX Sept 1995 – Sept 1999

Accounts Receivable Supervisor

●Championed customer service through maintaining accurate account debits and credits

●Contacted clients for the purpose of determining past due balances and reconciliation programs

●Consistently obtained company month end quotas by ensuring accounts were not outstanding

ADDITIONAL EXPERIENCE

MS Society, Fort Worth, TX May 2012 – June 2017

Call-Center Supervisor

●Monitored incoming and outgoing phone calls to mentally support and provide advice for MS patients

●Conferred with supervisors to obtain additional phone-call training in how to handle patients with MS

●Collaborated with a team made up of colleagues and supervisor to discuss MS medications and their impact

City View Classic Cars, Fort Worth, TX Sept 2013 – Sept 2015

Profit-Loss Accountant

●Executed and calculated company payroll amongst five employees on a weekly basis

●Determined profit and loss statements and balances on classic car caliber vehicles

●Assisted company owner in company finances and bookkeeping to provide accurate records

SKILLS

Software: MS Office, JD Edwards AS400, Bosanova/Gal Fin, Cisco Jabber

Writing: Balance Sheets, Deposits, Income Statements, Aging Reports

Language: Fluent in English and Spanish

Other: Ten Key Data Proficient, 70 wpm

Contact this candidate