Assistant Manager

Utkarsh Patel

*** ******* ******, ******* ****, NJ 07204

www.linkedin.com/in/utkarsh-patel-798372136

CELL: 908-***-**** Email: ***************@*****.*** EDUCATION

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Bachelor of Science: Management Information Systems Graduated: January 2020 GPA: 3.298

LEADERSHIP CAMPUS INVOLEMENT

Management Information Systems Association

Role: Vice President/Member Services January 2019 – May 2019 Johnson & Johnson Case Competition (2x):

• I collaborated with a diverse group of business school peers to determine the organization’s market value, swot analysis, and source of existing issues

• I proposed and presented several solutions to remediate the identified challenges for the organization and placed top 3 in both case competitions

SKILLS

• Microsoft Office; Database management; Project Analysis; System Analysis; Developed projects using MySQL, HTML, Python, Access, Tableau, Power BI and Azure Machine Learning

• Cross Functional; Problem Solving; & Project Management

• Multilingual and fluent in English, Gujarati, Hindi, and Punjabi Languages EXPERIENCE

Bank of America, Hopewell, NJ

Service Desk Analyst Jan 2020 – Aug 2020

• Work on and support development/improvement projects as assigned by management

• Provision of effective Incident Management, working closely with resolver groups to undertake effective Problem Management

• Identify opportunities for optimizing system performance and provide suggestions for development

• Troubleshoot hardware problems (printers/desktops/pos hardware/network); provide support to requests remotely and also at the internal customer’s workplace

• Maintain working knowledge of the latest windows 7-10 migrations, hardwares and networks

• Maintain information on incidents reported and provide management information as requested

• Work with Active Directory for password resets and group policies Project Innovation Newark, Newark, NJ

Data Analytics Internship Sep 2018-Feb 2019

• Responsible for collecting quality data against surveys to report accurate results

• Update records with a 98% on-time rating and transfer data into presentations using Tableau

• Utilize Tableau to analyze survey data and create insightful reports for informed decision making process

• Manage the end-to-end processes for updating and verifying survey responses Rutgers University, Newark, NJ

Property Assistant (Temporary) May 2018-Aug 2018

• Updated records, prepared documents and administered follow up on all maintenance requests

• Data entry- checked source documents for accuracy for verification

• Reported to senior manager to report business and administrative services

• Inputted payroll, arrange employee schedules and reviewed and paid invoices Amazon Corps, Avenel, NJ

Team Leader, IT Help desk, Packaging & Handling Sep 2015- Feb 2016

• Managed administrative server functions including back-ups, upgrades and recovery management of disk space

• Led a team of 4 staff through oversight and guidance of correct processing and packaging of shipments

• Generated Excel spreadsheets to complete shipping orders

• Defined market segments by recognizing and understanding customer complaints. This knowledge facilitated the redesign two modules of product using Access Software

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