Manager Customer Service

University degree in Hotel Management and Tourism

(La Salle Bajio University 1999-2003)

Personal Information

Name: Cristian Alvarado Lara

Age: 40 years

Birth date: June 10th, 1980

Nacionality: Mexican

Marital Status: Married

Email: *********@*******.***

Cel phone: +52 1-81-825*-****

Goals

To seek development and presence at a national and international level, collaborating with a company where I can use my experience, skills and knowledge to obtain the company's desired results and have the opportunity to develop professionally and personally, as well as enrich my professional knowledge and respond efficiently to the group.

Sistems

Languages

English Intermediate (In curse)

Complementary Training

• Certification on Sports Management (Tec Milenio 2020)

• Management University (Compass Group)

• Degree in Gastronomy (Generalities, Operation, Costs, Recipes and Administration)

• Course of the 7 habits for highly effective people (Franklin Covey)

• Degree in Sales, service and customer service.

• H" Distinctive Course and Certification (Hygiene Standards)

• ISO 9000 (Implementation and Monitoring in Continuous Improvement)

• HSEQ (Courses, implementation and training on Hygiene and security ) Personal Skills

Analytical, Team Leader, Committed, Creative, Determined, Efficient, Honest, Organized, Responsible, Safe, Proactive, Work Under Pressure and Frustration Tolerance, Staff Management, Communicator, Decision Making, Conflict Management and Resolution, Customer Service, Action Plan Analysis and Work, Budget Management and Control.

Interesting Facts

Driver's License, Passport & Current Visa, Availability for travel and Change Residence. 90%

90%

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90%

SIERRA Sys (A&B)

SYS.SVA (A&B)

Win System (Casino)

Excel

Power Point

Word

Ambit (A&B)

QUEST

MICRO & TANGET

Labor experience

Corporative Services Eurest Proper Meals de México SA de CV (Sports & Entretainment) Compass Group. Sept 2012 / August 2020

Regional Manager of Operations S&E

Monterrey N.L. Mexico.

Job Description: Responsible as Regional Manager for the operation and administration of A&B in the following buildings: TSM Stadium, (Torreón), Citibanamex Auditorium (MTY) and BBVA Stadium (MTY), Manager of the start of operations in Nemesio Diez Stadium (Toluca), Cuauhtémoc Stadium (Puebla) (Openings and daily operations). Site Manager at Azteca Stadium. Logistics and Operation of all A&B areas for NFL (2017, 2018, 2019) in Azteca Stadium, operational support in events such as Vive Latino, Corona Capital, Formula 1, several concerts, among other events within the sector.

Administrative, financial, operational and labor management. Responsible for administration, logistics organization, VIP catering, financial statement analysis (P&L), estimates, budget projections, costs, administration of plant and temporary staff (up to 1200 employees), work under the culture of health, safety and quality (HSEQ). Achievement of profit goals. Team building.

Casino Central

August 2010 / Sept 2012

General Manager

La Paz BCS / Hermosillo

Job Description: Administration, Organization and Operation of the Casino, Analysis of Financial Statements of results, Budgets, Costs, Promotions, Management of Personnel (140 people), Problem Resolution, Management of three Lines of Business (Terminals, Bingo and A&B) and all the financial administrative issues involved in each of these, Customer Service, Management of Procedures and Instructions by position. Implementation of action plans, inventories, purchases, marketing strategies, corporate alliances, business exchanges, audits. Work on continuous improvement in operational and administrative processes. Administrative, Financial, Operational, Governmental and Labor Management. Special events, complete logistics for the opening of new casinos. Casino Caliente

June 2005 – June 2010

General Manager

Irapuato, León, Guadalajara, San Luis Potosí

Job Description: Administration, Organization and Operation of the Casino, Analysis of Financial Statements of results, Budgets, Costs, Promotions, Management of Personnel (140 people), Problem Resolution, Management of two Lines of Business (Terminals and A&B) and all the administrative and financial matters involved in each of these, certification of H-Distinctive, Customer Service, Management of Procedures and Instructions by positions. Implementation of action plans, inventories, purchases, marketing strategies, corporate alliances, business exchanges, audits. Work on continuous improvement, follow-up on operational and administrative processes (ISO 9000). Complete logistics for the opening of new casinos. Forchetta Group (Cantina de los Remedios)

July 2003 / April 2005

Operational Manager

León – Irapuato

Job Description: Management, Organization and Operation of Restaurant Bar, Financial Statement Analysis, Promotions, Personnel Management, Problem Resolution, Customer Service, Inventory Management, Costs, Recipes, Implements and A&B suggestions. Logistics for opening new branches as support in these.

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References

In addition to the related jobs, I will be able to provide you any references you may require. Sincerely,

Cristian Alvarado Lara

Contact this candidate