Manager Office Assistant
Resume:
EXPERIENCE
SALES AND OPERATIONS MANAGER/BANK OF
AMERICA, BOSTON, MA
OCTOBER 2008 - JUNE 2011
Direct Operations team to process transactions accurately, efficiently in accordance with established policies and procedures. Create a positive team environment in the banking center by modeling appropriate behaviors. Maintain the highest level of customer service standards while consistently delighting our customers and exceeding expectations. Work closely and provide input to the Banking Center Manager and Assistant Manager to continually improve banking center performance.
LEAD TELLER/BANK OF AMERICA, BOSTON, MA
JULY 2002 – SEPTERMBER 2008
Process deposits, cashed checks, and balanced cash drawer. Kept inventory of all negotiable items as a custodian and perform monthly audits. Track, order and reconcile cash and foreign currency inventories. Identify and pursue sales referral opportunities. Achieved service goals by minimizing customer wait times and accurately and efficiently processing customer transaction in accordance with policies and procedures. Ensured customers received prompt, polite and efficient service. Serve as designated backup to the operations supervisor/teller coordinator.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION
CHENNAI UNIVERSITY, INDIA – JUNE 2002
BACHELOR OF SCIENCE, COMMERCE
CHENNAI UNIVERSITY, INDIA – APRIL 1998
AWARDS
Bank of America awarded several Gold Star pins for excellent customer service and referrals • Award of Excellence for Outstanding Performance in Q3 2006, Q2 2008, Q1 2010 & Q4 2011 • Guinness Book of World Records holder in Bharatnatyam sword dance
(2018)
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills • MS Office Suite • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure
SRIVIDYA CHELLAPPAN
OPERATIONS SPECIALIST
PROFILE
Operations Manager with nearly
twelve (12) years of experience
providing exceptional customer
service in the banking industry.
Bring solid multi-tasking skills with
exceptional attention to detail,
time management and
organization. Outstanding
coaching/ leadership/
management experience.
Extensive experience in assisting
customers with inquires and/or
problem resolution. Tech savvy
and efficiency focused.
CONTACT
*****************@*******.***
linkedin.com/in/srividya-
chellappan-2221b28
2089 155th
PL NE C310
Bellevue WA 98007
ACTIVITIES AND INTERESTS
Bharatnatyam Dancer (Completed
Madhyama purna – Level IV) •
Vocal Music • Reading • Travel
Contact this candidate