Software testing and business analysis

Rasmi Abdul Hakkim

Flat No. ***, Abdul Aziz Al Majid Bldg Phone: +971-*********

Al Qusais, Dubai, UAE Email: *****.******@*****.***

Objective

Seeking the role of a QA/Test Lead in a progressive and challenging environment where I can utilize my technical and management skills to ensure that a quality product is delivered to the end user.

Professional Profile

9 years of experience in testing web, desktop and mobile based applications.

1 year of experience as a business analyst

Well experienced in testing live applications for transportation/aviation and e-commerce domains.

Well acquainted with SDLC and agile methodologies.

Good understanding of bug life cycle and defect tracking. Experienced in the defect tracking systems HP ALM, Mantis and JIRA

Well experienced in identifying & prioritizing test scenarios, converting them to test cases and test execution. Well experienced in interface testing between applications in an enterprise.

Worked as a Business Analyst (Customer Service) at dnata, Dubai from Oct 2016 to Aug 2017. Main responsibility included interacting with the business stakeholders in order to understand their difficulties and requirements and implementing solutions.

Worked as a Senior Test Engineer at IT division of Emirates Airlines, Dubai from June 2013 to June 2016. Main responsibility included test plan preparation, estimation, creation and execution of test cases for the cargo line of applications, periodic updates to management, coordination between different teams etc.

Worked as Senior Software Engineer at USTGlobal, Technopark from October 2009 to September 2012. Main responsibility included creation and execution of test cases, preparing status reports and managing testing team members in their daily duties.

Worked as Senior Systems Executive at PITSolutions, Technopark from June 2008 to April 2009. Main responsibility included managing the testing team, planning and monitoring of tasks to team members, creating test reports and overview of all testing projects.

Worked as a Test Engineer at Mercator, IT division of Emirates Airlines, Dubai from January 2007 to March 2008. Main responsibility included creation and execution of test cases for the Export, Import and Administration modules of Calogi, a cargo community portal for Dnata Cargo.

Worked as a Project Engineer at Wipro Technologies, Kochi from November 2005 to September 2006. Main responsibility included creating test cases and running the test scripts on HCT kit provided by Microsoft for testing various printer drivers of the client Toshiba.

B-Tech in Electronics and Communication from Kerala University, passed out in the year 2005 with distinction (77% marks)

Professional Recognition

• ISTQB Foundation Level certified

• Won lot of Client appreciations and accolades for successful application releases

Technical Skills

Operating Systems

Win 2003,Win XP, Windows 7 Enterprise

Concepts & Methodologies

SDLC, Software testing methodologies, Six Sigma concepts, Agile/Scrum

Tools

JIRA, HP ALM, Mantis, Microsoft HCT (Hardware Compatibility Tests) tool kit, Sharepoint, Visio

Database

SQL

Professional Profile

Customer Support Executive- dnata Cargo’s highly sophisticated ground handling system (October 2016 – August 2017)

dnata Cargo (www.dnata.com )

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Effectively communicating insights and plans to cross-functional team members and management

Gathering critical information from meetings with various stakeholders and producing useful reports

Working closely with clients, technicians, and managerial staff

Ensuring solutions meet business needs and requirements

Performing user acceptance testing

Managing projects, developing project plans, and monitoring performance

Prioritizing initiatives based on business needs and requirements

Managing competing resources and priorities

Monitoring deliverables and ensuring timely completion of projects

Test Lead- dnata Cargo’s highly sophisticated ground handling system (June 2013 – June 2016)

Emirates Group IT (www.emirates.com )

Solely responsible for the QA practice of dnata cargo related systems

Responsible for estimation, planning and monitoring of quarterly releases

Responsible for requirement analysis, impact analysis, documentation and execution of test cases

Responsible for interface testing coordination between different internal and external interface teams

Acts as a domain SME by contributing domain expertise during process/requirements walkthrough and low level design phases

Responsible for the QA of Production defect fix releases

Manage team members in their daily duties

Ad Hoc testing, Regression testing

Sending daily status reports, weekly reports and test approval mails

Doing peer reviews

Test Lead- World’s largest trade distributor of plumbing and heating products and a leading supplier of building materials in US (December 2011 - September 2012)

UST Global (www.ustglobal.com )

Responsible for the QA of weekly Production issue releases

Responsible for requirement analysis, documentation and execution of test cases

Manage team members in their daily duties

Ad Hoc testing

Regression testing

Attend meetings with developers and managers for risk assessment of product

Revise current test cases to reflect changes made to the Test Plan documentation for new functionality and performance issues

Testing in Production environment

Test Engineer- UST Global PeopleSoft application team (July 2010-November 2011)

UST Global (www.ustglobal.com )

Modules worked: Global Separation Module, Talent Pool Workbench Application, PMG Process Enhancements for Year End Appraisal, Internal Job Posting Application

Responsible for Use Case review

Responsible for documentation and execution of test cases

Ad Hoc and Role-based testing

Regression Testing

Test Engineer- Leading Online Retailer in US (October 2009-June 2010)

UST Global (www.ustglobal.com )

Responsible for Service Pack Testing

Responsible for testing the Content Management System. Involved in testing of different areas like Content Creation, Content Management, Presentation, Workflow, Publishing, Link Fee System, Home Page Management

Responsible for Requirement Analysis, documentation and execution of test cases

Responsible for Build Verification Testing and Ad Hoc testing

Report bugs detected in TFS and track their status

Maintaining test case documentation and execution results in TFS and sending Daily Status Reports

Testing in Production environment

Senior Systems Executive (June 2008-April 2009)

PIT Solutions (www.pitsolutions.com )

Responsible for testing websites of small to medium sized firms mainly from Central Europe

Responsible for documentation and execution of test cases

Report bugs detected in Mantis and track their status

Responsible for managing the testing team, planning and monitoring of tasks to team members and overview of all testing projects

Test Engineer- Emirates Airlines IT (January 2007-March 2008)

MERCATOR (http://www.mercator.com)

Involved in the requirements analysis of the export, import and administration modules of Calogi

Responsible for documentation and execution of test cases of the export, import and administration modules of Calogi, cargo community portal owned by Dnata Cargo

Report bugs detected in JIRA and track their status

Project Engineer- Leading Company of office equipment and electrical machinery in Japan (November 2005-September 2006)

WIPRO TECHNOLOGIES (www.wipro.com/)

Responsible for running WHQL (Windows Hardware Quality Labs) tests on printer drivers to check whether the printer drivers are compatible with Microsoft Windows standards and submission of the product for the "Designed for Windows" logo program

Responsible for running the test scripts on the latest version of Microsoft HCT (Hardware Compatibility Tests) tool kit as recommended by Microsoft

Compile test reports and submit them for MS certification

Follow up of the submission

Personal Profile

Name

Rasmi Abdul Hakkim

Date of birth

12 January 1984

Sex & Marital Status

Female, Married

Nationality

Indian

Languages known

English, Malayalam, Hindi

Place of Birth/Residence

Thiruvananthapuram, Kerala, India

Permanent Address

R.R.J Cottage, Nagaroor Road, Kallambalam P.O., Thiruvananthapuram, Kerala,

India – 695605

Educational Profile

Qualification

Degree/ Specialization

Performance

University

Graduation

2005

(B -Tech) – Electronics & Communication Engg

76.7%

Government Engg College, Barton hill, Thiruvananthapuram Kerala University

Pre-Degree 2001

Pre-Degree

89.2%

H.H. The Maharaja’s College for Women, Thiruvananthapuram

Kerala University

SSLC 1999

General

92.8%

Board of Secondary Examinations, Kerala

January 2019

Dubai

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