Sales Manager

RODNEY L. EASTERWOOD

**** ******** ***** **., ****** TX 75035 ********@*****.*** LinkedIn Mobile: 636-***-**** SENIOR SALES & MARKETING EXECUTIVE

Dynamic, versatile, and resourceful sales, marketing, and operations leader with big picture vision and Fortune 500 Methodologies. Possess an extensive track record of leadership and proven results. Known as a pioneer and innovator who leverages modern technology, excellent communications skills and knowhow improve operational performance, efficiency and productivity. Utilize strong organizing, prioritizing and multitasking skills to meet and exceed monthly sales goals. Oversee fulfillment to maintain quality standards and client retention. Capitalize on strong sales & marketing background, leadership and training abilities to build high-performance teams for B2B/B2C sales organizations. AREAS OF STRENGTH AND EXPERTISE

Sales Leadership – Tracking KPIs – Driving Sales – B2B Sales - SOPs - Continuous Improvement - Risk Management- Safety - Growth Initiatives - Presentations - Analyzing Data – Managing Projects and Programs - CRM – Logistics - Capital Expenditures – Corrective Action Plans – Leading Turnarounds - Talent Management - Sales Plans - Communications – Multi-Site Accountability - Operations Leadership/ Management - Kaizen Techniques - Project Planning – Pricing – Controlling Costs - Revenue Generation - Supply Chain – VIP Customer Service - Change Management – The 5S System - Budget - Product Management - Business Strategy - Performance Management- Business Development - SEO - ATP Strategic Direction - Training & Development - Strategic Planning - LEAN Manufacturing – Marketing Leadership - Joint Venture Partnerships - Profit/ROI Improvement - Turnaround Strategy - Alliances PROFESSIONAL LEADERSHIP EXPERIENCE

Director of Inside Sales & Retention, CSC SERVICEWORKS, Irving TX 04/2019 – Present Report directly to SVP of National Accounts & Inside Sales, supervise 13 Inside Sales Managers, generate over $2.0M in annual revenues, contribute to P&L and control annual budget of $750K. Oversee B2B sales and marketing within a 22-state East Coast Region from LA east and from NY to FL. Noteworthy Leadership Achievements:

Ranked #1 with 98.7% Retention Rate from 2019-2020.

Achieved 20% revenue growth YoY April 2019-April 2020 on B2B sales of commercial product line and service contracts.

Overcame significant challenges in customer retention thanks to the 800-pound gorilla of our niche and flat sales. Developed a 90-day action plan to improve customer service/ retention and implemented it. Increased coaching and trainings including ride-alongs and branch office visits.

Created a best practice guide to help Sales Managers with situational judgments and implemented it. Ensured sales team executed according to plan, increased accountability and improved professional follow up, which yielded double-digit gain in annual revenue. Sr. Sales Manager, AT&T INC., Dallas TX 05/2015 – 04/2018 Noteworthy Leadership Achievements:

Honored with the Executive President’s Award for above and beyond performance and service as Senior Sales Manager.

Recognized by senior management for improving sales revenues 100% with the Key Contributor Award.

Earned the Top Performer Award by increasing sales production.

Received the Service Excellence Award for outstanding employee engagement.

Ranked #1 Sr. Sales Manager for overall performance in 2018. Sr. Vendor Manager, AT&T INC., Dallas TX 08/2013 – 05/2015

Consistently met and surpassed sales goals and KPI goals.

Cultivated relationship cycles and provided operational leadership to external large vendor call centers with 500+ employees.

Assessed overall operational effectiveness and provided ongoing feedback.

Established requirements and audits to ensure KPI goals were achieved.

Participated in establishing and leading communications of vendor forecasts.

Installed efficient system to enhance overall quality of services.

Ensured operational efficiency and compliance of each center with AT&T policies and procedures.

Implemented performance improvement initiatives, provided leadership status reports and adjusted tactical approach based on needs or opportunities. Sales Program Execution Manager, AT&T INC., Dallas TX 01/2012 – 08/2013 Supported vendors assigned to External Customer Service and Sales Centers.

Evaluated vendor options and suitability to perform outsourced activities and projects.

Partnered with sites to improve metrics, assess vendor performance, and evaluate opportunities to improve, enhance or expand headcount.

Center Sales Manager/Consultant, AT&T INC., Dallas TX 09/2010 – 01/2012

Tasked with traveling state-to-state to consult with operational groups within AT&T’s Mobility Sales and Solutions Centers to develop and execute strategic solutions.

Collaborated with Site Directors, Area Managers and Team Managers developing action plans, analyzing reports and developing goals to increase revenue and provide a world-class customer experience.

Area Manager Mobility Care, Contact Center, AT&T INC., Lubbock TX 11/2008 – 09/2010

Recruited, interviewed, hired, trained and managed a sales & customer service center of 12 Managers and 150 Sales Representatives to handle inbound calls for Wireless customers.

Maintained high employee-retention rate through effective motivational management.

Ranked #1 Area Manager in the Region in 2009.

Ranked #1 Manger Overall in Unit in 2008.

Team Sales Manager, Contact Center, AT&T INC., ST. Louis MO 10/2006 – 11/2008

Achieved top honors for revenue increase on broadband and mobility, by identifying the Service Representative's strengths and areas needing improvement.

Achieved a major increase in compliance by maintaining a strong focus on call efficiency and monitoring Sales Representatives' performance.

Ranked #1 Manager in the Unit for overall performance (2007). Team Manager, Contact Center, AT&T INC., ST. Louis MO 06/2006 – 10/2006

Awarded VP honors for increased revenue by managing, coaching, and developing a sales team of 15-20 Sales Representatives handling inbound calls for residential customers.

Improved call efficiency and customer service by monitoring Representatives to ensure compliance with company guidelines.

EDUCATION, CERTIFICATIONS AND PROFESSIONAL TRAINING Bachelor of Arts/BA in Business Administration, UNIVERSITY OF CENTRAL ARKANSAS, Conway AR Lean Six Sigma Certified, AT&T 2017

AT&T B2B Sales Leadership Training, Dallas TX 2017 AT&T Sales Management Annual Training, Dallas TX 2010 – 2016 Zig Ziglar’s Sales Leadership Training via AT&T, Dallas TX 2016 AT&T Call Center Consultant/Trainer, 28 AT&T Call Centers 2010 – 2012 Technical Skills: Microsoft Windows OS 7-10, Microsoft Office 365, Project, SharePoint, Dynamics CRM, Salesforce CRM, WebEx, GoToMeeting, Skype, Clarify CRM, Google Docs

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