Restaurant General Mnager

KATHRYN C THIEDE

617-***-**** • *******.******@*****.***

linkedin.com/in/kathryn-thiede-61752699

PROFILE

Highly experienced hospitality professional in management, customer service and financial experience. I possess excellent written, verbal, business, technical, interpersonal and leadership skills proven in the field. I have an innovative management style, steadfast principles, and an extraordinarily strong work ethic. EXPERIENCE

The Hongkong & Shanghai Hotels, Limited October 2017-Current The Peninsula Chicago, Chicago, IL

The Peninsula Chicago is a Forbes Five Star, 339 key luxury hotel and spa, with multiple outlets and banquet facilities located on The Magnificent Mile.

The Lobby Restaurant Manager

• Manage operations and schedules for a team of 25 and 2 assistant managers

• Manage high end brunch services, timeless afternoon tea, breakfast, lunch, and dinner services

• Lead all staff to deliver superior guest service and guest satisfaction

• Respond quickly to resolve all escalated guest complaints to ensure full guest satisfaction

• Support, develop, manage Lobby and Shanghai Terrace Restaurant staff

• Integrated 100% compliance with sanitation and safety rules and regulations for the Lobby and outlets regarding COVID city standards

• Consistently managed in multiple outlets but not limited to In-Room Dining, Z Bar and Shanghai Terrace

• Compile and analyze monthly Profit and Loss statements within the operations

• Write weekly teams’ schedules in addition to payroll administrative tasks to meet monthly budgets and forecasts

The Peninsula New York, New York City, NY

The Peninsula New York is a Forbes Five Star, 235 key luxury hotel and spa, with several outlets in the heart of Manhattan.

Clement Restaurant Manager

• Managed operations and schedules for multiple outlets throughout the hotel

• Managed power breakfast and lunch services in Clement

• Led all staff to deliver superior guest service and customer satisfaction

• Supported, developed, and managed Clement Restaurant staff

• Tracked compliance with sanitation and safety rules and regulations

• Performed monthly inventory for Clement Restaurant

• Managed Clement Restaurant’s and Gotham Lounge Profit & Loss statements, annual budget, and weekly forecasts,

• Managed marketing & public relations initiatives to increase outlets visibility, client visits, and increase revenue

KATHRYN C THIEDE

617-***-**** • *******.******@*****.***

linkedin.com/in/kathryn-thiede-61752699

The Rittenhouse Hotel, Philadelphia, PA July 2014–October 2017 The Rittenhouse Hotel is a five diamond, 118 key hotel, with meeting, ballroom and banquet space, the renowned Mary Cassatt Tea Room and Lacroix Restaurant. Restaurant Manager

• Managed operations and schedules for multiple outlets throughout the hotel

• Managed breakfast, lunch, brunch and dinner services in Lacroix, oversees standards of five- course menu

• Assisted in building standard operating procedures and created a new employee training manual for all outlets

• Led all staff to deliver superior guest service and customer satisfaction

• Responded efficiently and quickly resolve all escalated customer complaints to ensure full guest satisfaction

• Supported, developed, trained, hired Cassatt Tea Room, Lacroix Restaurant and in-room dining teams

• Performed server checkouts, manage financials and deposits for all outlets

• Performed monthly food and supply inventory and ordering for Cassatt Tea Room

• Responsible for menu, beverage selection and pricing for Cassatt Tea Room

• Worked as a server in the Cassatt Tea Room and in-room dining prior to promotion in 2015

• Awarded Associate of the Quarter in February 2015 Forbes Standards Training in 2015-2020

Education for management on hospitality best practices in maintaining the fifth star for the hotel SERV SAFE, CPR & TIPS CERTIFIED

EDUCATION & PROFESSIONAL DEVELOPMENT

University of North Carolina at Greensboro, Greensboro, NC B.S. International Business, minor in French May 2010 UNCG Bryan School of Business & Economics

Outstanding Undergraduate Student Spring Semester 2010

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