Customer Service, Data Entry

Rana Owens

Knoxville, TN ***** ***********@*****.***

865-***-****

Proven ability to establish and maintain a rapport with clients. Reliable and driven, with strong time management skills.

Work experience

•Child Care Provider

Owner- Miss Rana's

Daycare -

Knoxville, TN 04/ 2010 - 12/2019

•Responsible for all the business finances and

transactions conducted to maintain a steady and accurate itemization of accounts. I conducted meetings, explained procedures and policies involving contracts. Prepared daily educational and developmental activities. Followed state guidelines and maintained required records for each child.

•Customer Service Rep Polaris of Knoxville -

Knoxville, TN

2003 through 2006

Job responsibilities included:

• Day-to-day operations of family-owned business.

• Merchandising and buying.

• Store operations and sales promotions, advertising.

• Responsible for establishing budgets and projected sales as a unified effort, ensuring prioritization for productivity and performance, with a special emphasis on marketing, sales and customer service.

•Customer Service

Days Inn Reservations Knoxville, TN

Knoxville, TN

1993/1995

Job responsibilities:

• Received inbound and outbound calls and for Days Inn Hotels. Resolved customer concerns. Organizational skills with attention to detail, able to handle multiple tasks. Processed requests, changes and cancelations to the reservations. I maintained a high percentage of up-sale and transfer calls.

Education

• Associate of Art in Cosmetology-

Rueben-Allen College Knoxville, TN 06/2006

• Clinton High School- Clinton, TN Grad.1993

Skills

•Computer Software

•Conflict Resolution

•Administrative

•Management

•Team Player

•Self-Motivated

•Active listening Skills

•Excel's Under Pressure

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