Languages and Public Relations

EMILIA ROSSELLI MERCADO

***** ******** ***** **, ********, TX, USA 832-***-****, ***************@*******.*** (U.S. Citizen) SPECIAL INTERESTS

• Volunteer Work/Community Involvement

• Fitness Enthusiast

• Willing to travel 25% - 50%

• Social Media Blogging

• Desire to experience new cultures

• Arts

PROFESSIONAL SUMMARY AND OBJECTIVE SECTION

I am a graduate in Languages and Public Relations recognized for consistency in productivity with excellent communication skills. I possess a positive attitude in light of challenging situations and I exhibit exemplary work ethic and willingness to learn new processes with an ability to work in a team environment. SKILLS

• Effective oral and written

communication

• Multilingual

• Time management

• Organizational skills

• Knowledge in software

programs

• Team Player

• Time keeping and

multitasking

• Customer service

• Collect data processes

• Issue resolution

• Problem-solving abilities

PROFESSIONAL EXPERIENCE

Escrow Assistant June 2020 – November 2020

Valero Title, Houston, Texas

• I provided an excellent customer service, including delivery of courteous assistance on status on title, problem-solving situations, scheduling closings with notaries, and welcoming clients.

• I warehoused the signed closing documents, making sure that they are correct; I sent the requested documents to the lender for them to provide authorization and funds to balance and disburse.

• I evaluated the documents received for recording to ensure compliance with the requirements; I sent the documents to the county and returned them to the lender in a timely manner.

• I achieved high expectations for accuracy and productivity Marketing Assistant June 2017 – July 2018

Plastilina Publicistas, Tamaulipas, Mexico

• I developed skills to design and create advertising campaigns in Spanish, English, and French.

• I coordinated teams in the designing of marketing strategies and media management for sales.

• I updated of the social networks for the company's clients and made daily presentations.

• I used professional experience with an understanding of industry knowledge to execute business- building marketing by identifying customer needs and offering practical and imaginative solutions to those needs

ADDITIONAL EXPERIENCE

English Teacher, Kindergarten School, Mexico Caregiver, Sue Ryder, United Kingdom Brand Ambassador, Aéropostale, USA Supervisor, Mexican Restaurant, Mexico EDUCATION

Bachelor of Arts and Humanities in Languages and Public Relations 2015 - 2019 La Salle Victoria University, Mexico

ACADEMIC EXCHANGE

Stirling University, Scotland, United Kingdom September 2018 – June 2019 Classes taken: Translation Theory for Modern Languages, Researching the Media & Culture, Business Writing and Communication, Entrepreneurship, Intermediate French, and Digital Media and Culture. LANGUAGES

• Spanish – 2nd Language

• French – DELF Diploma

• Chinese – HSK2 Diploma

• Italian – Intermediate

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