Manager Customer

Mason Smith P R O D U C T M A N A G E R

Los Angeles, CA 703-***-**** *****.*****@*****.*** LinkedIn Software

e & Clou

d Soluti

ions

Manage award-winning, top-selling products generating $20M+ Passionate, value-driven product manager with experience leading cross-functional teams to plan, build, launch and manage world-class SaaS innovations. Blend technology skills with extensive Agile/Scrum experience, a marketing orientation, and analytical abilities to evolve product strategy. Prioritize and manage multiple projects within specifications and budget restrictions. Own the product lifecycle from initial concept to delivery. Skills include:

Technical Product R&D

Team Leadership

Product Lifecycle Management

Agile / Scrum Methodologies

Go-to-Market Launch Plans

Product Roadmaps

SDLC

UX / UI Design

QA Testing

User Research

Requirements Gathering & Analysis

Market & Competitor Research

Test-Driven Development

Troubleshooting & Debugging

Value Propositions

Professional Experience

Global Logic (Mars Group) — Los Angeles, CA

Produc

t Mana

ger, 2

020 to

Prese

nt

Lead 7+ Teams development, engineering, product, design, in all phases of custom product solutions delivery (from requirements gathering through build, test phases, QA, launch and support) for Veterinarians & Emergency Vets clients. Results:

Delivered an MVP in 8 months for two hospitals with excellent customer feedback and Building a groundbreaking cloud-based Practice management suite for 80K hospitals and clinics worldwide.

Periodically re-prioritizes features & backlog based on customer feedback, market changes, and business priorities.

Create A/B test plans and manage implementation.

Managed concept-to-launch of a Hospital Practice management solution enabling client and patients real-time monitoring.

Work closely with platform development to ensure the successful release of the product portfolio in line with a managed roadmap

Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap. Apex Systems (Dell EMC) — Austin, TX

Produc

t Owne

r / Ma

nager,

Augus

t 2019

to No

vember

2019

I participated in building an on-demand asset management solution that delivers management solutions that help IT Administrators effectively deploy, update, monitor, and manage IT assets. Results: Allow customers to quickly respond to problems by helping them to manage Dell servers effectively and efficiently, in physical, virtual, local, and remote environments, operating in-band and out-of-band

(agent-free).

Work closely with counterparts in Product Management to align on the vision, program backlog, and roadmap.

Features prioritization based on the shared vision & product feedback.

Build unrivaled differentiators of products based on market analysis & customer feedback.

Contribute to VMware's growth by working directly with Dell’s customers Wipro Limited (Citi Group) — Dallas, TX

Produc

t Mana

ger, M

arch 2

018 to

June

2019

Was directly responsible for the design and implementation of multiple subsystems within the bank Smart Money platform. effectively collaborate with and influence other engineers, architects, and managers to solve complex problems. Comfortably move between understanding customer needs and solving customer problems through modifications of various levels of technical designs, implementation, and testing. Results:

Built a functionality allowing customers to increase & decrease the credit card daily spending limit through the online profiles or Mobile app, instead of calling the agent and go through multiple verification phases and waiting time.

• Analyze interconnectedness of products/partners/technologies to create best of breed products/services.

• Manages the entire product development cycle including requirements (functional, operational, and technical), documentation, resource management, system integration, testing compliance, product launch and implementation.

• Work with development teams, 3rd-party vendors, associations, and internal stakeholders to execute on development, launch and implementation plans.

• Partner with squad members to identify, implement and analyze A/B tests TCS (JP Morgan Chase) — Cincinnati, OH

Produc

t Owne

r, Aug

ust 20

16 to

March

2018

Owning the vision and roadmap for JPMC's fully digital brokerage platform for independent financial advisors. Define requirements, workflows, and user experience for crucial brokerage features including Onboarding, funding, trading, rebalancing, and reporting. Results: Help both new and experienced investors to get investment ideas, compare multiple stocks, and create customized searches based on different strategies.

• Clearly define requirements and acceptance criteria for the product; own the end-to-end development, working closely with software vendors on problem identification through testing, release and analysis.

• Own and actively manage the vision and backlog for product(s); continuously drive optimization of related processes.

• Author or review written materials such as product documentation, release notes, product bulletins, and other materials.

• Lead 3rd party integrations to support strategic partnerships and act as main product point of contact for implementation.

Previous Roles: SR Business analyst for Verizon wireless, 2014 to 2016. Business analyst for CIB Bank, 2010 to 2014.

SR Front End Developer, International IT, 2003 to 2010 Education

BS, Major in Computer Science The Higher Institute for engineering and Technology Certificate SAFe® Agile Product manager Scaled Agile Framework Certificate Professional Scrum Master Agile.Org

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