Contact

+919********* (Mobile)

adiiqa@r.postjobfree.com

www.linkedin.com/in/sriprakash-s

(LinkedIn)

Top Skills

Telecommunications

GSM

Team Management

Languages

English (Full Professional)

Hindi (Limited Working)

Tamil (Native or Bilingual)

Certifications

PRINCE2 Foundation

Honors-Awards

Best Performing Team

Sriprakash S

Project Manager at Virtusa

Chennai

Summary

I have total 11 Years of experience. Current role in Virtusa is Project Manager in British Telecom and perform as a scrum master for a cluster which comprises four projects. Responsibilities of my role are resource management, funding reconciliation, agile process implementation and Virtusa process compliance for the whole cluster.

Previous organization was Plintron Technologies where is was a Lead engineer, main objective of this role was coordination with R&D Team for solutions on escalated issues, and follow up till the same in implemented on live without any deviations on live platform. As an individual contributor I look into Daily incidents / services requests from customers, and change requests regarding configuration changes from clients. Added to this I have experience as business analyst during the start of my career.

Experience

Virtusa

2 years 8 months

Project Manager - British Telecom

November 2018 - Present (2 years 2 months)

Chennai, Tamil Nadu, India

- Managing BT Service Assurance cluster which has four projects.

- Leading multiple teams to implement agile methodology for effective delivery using JIRA

- Working with delivery managers to adhere with Virtusa norms and process to achieve CMMI Level 5 certification

- JIRA ADMINISTRATOR - Provide User Management and support for 100+ users in managing cluster.

- Document results of JIRA workflows and process audits, Interface with development groups within organization as the IT liaison for Development Cycles.

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- Coordinate production releases and send release status to relevant distribution list

Migration Manager - CITI MHS

May 2018 - November 2018 (7 months)

Chennai Area, India

- Involved from the beginning for transition of CITI MHS Production support from HCL, received Knowledge transfer with regards to Equity Batch and Credit Cluster.

- Leading a Team of 17 Members and managing shift for both Equity and Credit Teams

- Engage in call with client representing Virtusa as Cluster Lead, to discuss on the issues faced during the past week on the applications.

- Co-ordinate with client on activities that has major change on the production server, educate my team and lead them to complete the activity successfully. Plintron

8 years 5 months

Lead Engineer - OCS Support

March 2016 - March 2018 (2 years 1 month)

Chennai Area, India

- Attended knowledge transfer sessions on project launch and identify any flaws in the technical flow with respect to business requirements.

- Work on daily incident requests and escalate to next level teams if there are any bugs identified.

- Provide solutions to impacted flow to avoid escalation from client.

- Follow R&D team on the escalated bug for getting fix at the earliest.

- Coordinate with Change Management team for swift roll out of newer releases received from R&D.

- Training team members with updated business flow.

- Coordination with clients and vendors for new requirements on live projects.

- Capturing changes / modifications in the deliverable that has been intimated by Project, prior to release of deliverable.

- Responsible for change management and trend notifications.

- Coordination with clients and vendors.

- Coordinated with internal departments for timely solutions on critical incidents.

Lead Engineer - Service Operations

October 2014 - February 2016 (1 year 5 months)

Chennai

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- Leading the process of preparation of deliverable with due consideration for applicable Service Level Agreements.

- Identifying training needs of team members.

- Developed work plans and other project management strategies to monitor work projects.

- Attended project review meetings and assisted HOD in all departmental functions.

Senior Engineer - Service Operations

April 2014 - September 2014 (6 months)

Chennai Area, India

- Co ordination of meeting and reviews with other network operators. [MNOs and MVNOs]

- Identified and analyzed, functional and operational requirements to develop solutions that satisfy end user telecommunication needs.

- Leadership practices and motivational techniques to maintain a productive work environment.

Level 1 Engineer - Service Operations

November 2010 - March 2014 (3 years 5 months)

Chennai Area, India

- Handled roll out of services for Lycamobile MVNO in European countries, Australia and USA.

- Proved efficient in timely decisions for solving issues within SLA.

- Proactively monitored any discrepancies and resolved / escalated with immediate effect.

- Business process document was defined with correct information for all the countries handled

- Technical SOP documentation was done with precise information on services for all the countries handled

Trainee - Service Operations

November 2009 - October 2010 (1 year)

Chennai Area, India

- Key role in Knowledge enhancement.

- Handled roll out of Italy INMVNO MNP process for Lycamobile on Dec 2009.

- Handled Norway MNP process for Lycamobile in 2010. Education

National Institute of Business Management

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Master of Business Administration (EMBA), Project Management ; Customer Relationship Management · (2012 - 2013)

Bharath University

B.Tech, Electronics and Communications Engineering · (2004 - 2008) Vana Vani

Mathematics and Computer Science · (1990 - 2004)

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