Computer Operator
Resume:
RANDALL D. COLEMAN JR.
Shreveport, LA 71101
Cell: 205-***-****
**************@*****.***
PROFESSIONAL PROFILE
Highly motivated, results-oriented, multitasking professional with experience in administration, requisition, and customer service for 5 years. Excels in fast-paced environments. Conceptualizes while applying solid problem solving and supervision skills. Pays close attention to detail. Works well independently and as part of a team. Committed to excellence.
SUMMARY OF SKILLS
Microsoft Office and Mac Os Systems SLA and ITIL Service Lifecycle (Certification in April)
Service Now Ticketing System & Data Extraction Email, SAP, AutoCAD and Windows 7 OS and 10
Database Management and Sales Technical Writing Skills
Excel Pivot Tables and VLOOKUP Strong Human Relations Skills
EDUCATION
BACHELORS OF SCIENCE: CONSTRUCTION ENGINEERING TECHNOLOGY 2014
Louisiana Tech University, Ruston, LA
ASSOCIATES OF APPLIED SCIENCE: CIVIL ENGINEERING TECHNOLOGY 2007
Gadsden State Community College, Gadsden, AL
ACCOMPLISHMENTS
Data Verification
Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper coding which minimized risks and maximized profits for the company and clientele.
Account Management
Supervised and managed all aspects of on-boarding and implementation of accounts inclusive of program pricing; accountable for meeting strict deadlines while managing internal and external resources for delivery of customer facing projects.
PROFESSIONAL EXPERIENCE
GENERAL DYNAMIC INFORMATION TECHNOLOGY
Bossier City, LA
Computer Operator II (Department of Veterans Affairs ESD) 04/05/2018- Current
Monitors and operates computer electronic digital computers to process business, scientific, engineering, or other data according to operating instructions; ensures that correct peripheral equipment is utilized and moves switches to clear system and operates the equipment; selects and loads input and output units with materials.
Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records.
Routing calls to product line specialists, application, or system support specialist when appropriate
Maintaining and updating records and tracking databases and imaging computers.
MORTGAGE CONTRACTING SERVICES
Ruston, LA
Broker Valuations Services Supervisor 04/2014 to 01/2018
Worked for clients such as Wells Fargo, Chase, Citi, Regions, Fannie Mae and other clients in completion, inspection auditing, and Broker Pricing Opinions and REO orders.
Ensure all work was completed accurately in compliance with client specifications and company policies.
Verified accuracy; resolved general customer issues while using multiple resources and records.
Worked with numbers to calculate timeframe and evaluate invoicing costs and losses.
Supported and managed the MCSV team by recruiting qualified appraisers and agent/brokers for the MCSV database.
Learn and execute the Manual Assignment Process and assign orders to brokers that are active on the panel.
Office Depot/Office Max
Bossier/ Ruston, LA
Retail Sales Consultant 07/2011 - 06/2015
Responsible for engaging and providing an exceptional customer experience. Quickly build ongoing customer relationships and became a trusted advisor by utilizing advanced selling skills and knowledge (including-cross-selling skills and knowledge to meet the customer’s needs.
Quickly develop product and solution expertise in key areas such as technology, furniture, with a general understanding of copy and print.
AT&T-DSL AT&T
Birmingham, AL
Lead DSL Technical Support Representative 02/2008 - 11/2009
Answers incoming calls providing customer service and support for business, as well as residential clients to install and configure computer hardware/software applications.
Administers troubleshooting measures to eliminate recurrent connectivity issues.
Coordinates with business customer’s IT departments to setup multiple static IP addresses and computer network (LAN/WAN).
Analyzes, interprets and determines Tier II technical procedures that require scheduling dispatches.
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