Service Representative Customer

Casey Purcell

***** ******* *****, ******* ** ***47

(M) 703-***-**** (E) ****************@*****.***

Summary

Recent college graduate seeking a career in local law enforcement as a support/administrative staff member. Willing to learn new skills in investigations, crime statistics, evidence handling, etc. Skills

• Database entry

• Billing and invoicing

• Punctual and professional

• Detail-oriented

• Operational processes

• Understands grammar

Experience

08/2017 - Current Regal Entertainment Sterling, Virginia Customer Service Representative

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

• Addressed customer service inquiries quickly and accurately

• Punctual and professional

05/2013 - 08/2017 PTI Communications Dulles, Virginia Administrative Clerk

• Reviewed and edited correspondence prior to release and submission for signature

• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures

• Maintained physical and electronic filing systems

• Assisted with administrative tasks, including filing, mailing, shredding

• Entered invoice data into company's QuickBooks system and updated details, including customer contacts and delivery dates to keep information current

Education and Training

05/2017 Christopher Newport University Newport News, VA Bachelor of Arts: History/Leadership

Activities and Honors

Over 100 hours of volunteer service at local SPCA while attending CNU 4th Degree member of the Knights of Columbus

Usher for 15+ years at St. Theresa Catholic Church, Ashburn, VA Graduate of Loudoun County Sheriff's office Citizen's Police Academy, June 2019 Recipient of LCSO Scholarship Award as senior at Broad Run High School, Ashburn, VA

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