Manager Property
Resume:
Pauline Haren
Shady Side, MD *0764
********@*****.***
Objective
To find a position in a company where I can utilize my skills and continue to grow with. Skills
● World Class Customer Service
● Active Listening
● Empathy
● Clear and Effective Communication
(Speech and Written)
● Critical Thinking
● Problem-Solving
● Conflict Resolution
● Self-Motivation
● Technical Support/Troubleshooting
● Adaptation
● Microsoft Word
● HTML, CSS, JS, and React
Experience
January 2019 - Present
Self-Employed - Freelance Writer
● Provide writing services to multiple companies with different styles of writing such as copywriting, technical, and content writing
● Identify the clients’ needs and execute in a timely manner January 2019 - Present
Palfish & Cambly - Online English Teacher
● Teach students of all ages and backgrounds how to speak and improve their English skills
● Talk to students for up to 10 hours a day remotely
● Taught over 1100 students with a 4.86 out of 5 rating for Cambly and a 5 out of 5 rating for Palfish
December 2015 - January 2019
APM Terminal Cafe - Co-Founder & Operations Manager
● Started the business from permits to the execution of the business plan
● Created a business that profited in its first year
● Created and managed employee protocols and procedures 2
● Recruited and trained employees
● Managed Payroll and Accounting
● Managed the daily operations of 10 employees
● Handled and resolved customer and employee complaints
● Acquired and maintained vendor and catering customer relationships Currently, I receive payments from initial investments in the business. August 2012 - October 2015
GoDaddy - Sales and Technical Support Specialist
● Provided World Class Customer Support for our clients
● Assisted and troubleshot issues regarding basic desktop, internet, domain, website, billing and hosting matters
● Spoke with an average of 38 customers a day when on the phones
● Handled 90 to 120 emails a day when in email support
● Had a daily sales quota of at least $200 and averaged $600
● Was lead salesperson in Sales Chat department twice
● Have a basic knowledge of HTML, CSS, and SEO
● Have expert knowledge on domains, hosting, and email setup September 2010 - November 2011
StorAmerica- Property Manager
● Started as a floating assistant to relieve managers for their lunch breaks at different properties
● Became an assistant manager to the District Manager that had me act as the property manager of his location and also was the training assistant
● With high sales and conversion rates for back-to-back months, became a property manager to the worst property in the history of the company
● Turned location around by decreasing delinquency rates from 13 to 14 percent to 3 to 4 percent in less than 8 months
● Vacancy went from around 30 percent down to 13 percent.
● Was the first manager to turn the property around to start profiting after the company had manager after manager attempt it
● Won high sales and performance awards in the distract back-to-back for over 6 months Education
International Open Acadamy - Teaching English to Speakers of Other Languages Certification
LAMBDA - 2020 - present - Web Development
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