Jonathan Cunningham

**** ***** ***** ** ********, LA 70003

Phone: 504-***-**** E-Mail: adiiiv@r.postjobfree.com JC Objective

Strategic customer service executive with 5+ years of experience creating relationships and problem solving in a variety of settings. Demonstrated success in developing accounts that consistently produce revenue results and market share. Recognized for elite communication and delegating skills with the ability to elicit trust and enthusiasm from clients while create long-lasting partnerships. Highly skilled at developing solutions with customers best interest. Experience

Market Source/Honda Motor Company – Recall Manager 01/18 – 06/20 o Responsible for contact with prospects, determining vehicle status, set on-site or dealership appointments via Salesforce. Exceeded weekly customer contact quota by 180%. -Exceeded all monthly repair goals. -Initiated requests for additional prospects to exceed quota o Maintain constant contact with customer, other case managers, dealerships, mobile technicians to organize efficient and effective plans to repair as many vehicles while committing to owners accessibility.

o Survey residential and corporate locations to establish new contact points with second hand owner to create additional flow of leads.

o Conducted training of new team members along with periodical collaborations with dealerships and staff to effectively overcome previous obstacles. Enterprise Rent A Car – Assistant Manager 09/16 – 01/18 o Complete cycle of service within a transaction, which include: scheduling, rental agreement, courtesy follow up, closing of contracts while providing elite level of customer service. o Logging and updating daily notes in rental software for accurate billing in Accounts Receivables, along with scheduling vehicle preventive maintenance. o Managing employees in order to develop and strengthen skill sets to provide customers with knowledgeable representatives for reassuring experience. Remote Airport Services 12/15 – 09/16

o Coordinate pick-ups and drop-offs efficiently between airline carriers, drivers, and destination sites.

o Maintain continuous update of baggage status with online database. o Continue daily rapport with airliners and port administrators to ensure appropriate provisions are required.

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Education

University of Louisiana Lafayette Bachelor of Science: Kinesiology - Athletic Training 2014 Skills

• Proficient in Microsoft Office

• Proficient in Salesforce

• Experienced in Scheduling

• Account Management

• Staff Training

• Problem Solving