Salesforce developer

RACHANA Phone: 609-***-****

Email: ****@******************.***

SALESFORCE LIGHTNING DEVELOPER

* ***** ** ** ********** in all Software Development Life Cycle (SDLC) phases from requirement gathering to analysis, design, development, implementation, and enhancement of projects in Salesforce.com CRM and JAVA. 5+ years’ experience in implementation and design of Salesforce.com CRM and Force.com platform with proficiency in using Java and Scripting languages as Salesforce Administrator and Developer. Facilitate communication between Business Owners and Development team to produce effective project outcome. Strong interpersonal communication, time management, process optimizations and problem-solving skills with detail orientation in the technology arena.

Technical Exposure and Expertise

SFDC development using Visual Force Pages, VF Components, Apex Classes, and Custom Controllers, Controller extensions, tests, test cases, SOQL, SOSL, MVC architecture and Force.com IDE from scratch

Salesforce.com Applications Build and Design using the best practices

Good exposure on Salesforce Lightning Design System

Expertise in building Lightning components for Record pages and Quick actions

Used Lightning Component Framework, Dashboards and Reports in Lightning Experience

Salesforce Development Life Cycle implementation covering Sales Cloud, Service Cloud, Call Center, Chatter and App-exchange applications

Salesforce CRM UI customization using Apex, Custom Controllers, Visual force, CSS, JavaScript libraries

CRM Business processes like Forecasting, Campaign management, Lead Management (Web-to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case)

Salesforce Integration with Oracle, SAP ERP using Apex web services WSDL and outbound messaging

Salesforce.com implementation and customization using Apex (Classes, Controllers, Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs and Objects, Analytic Snapshots, Dashboards

Writing Apex batches, Schedule classes by implementing interfaces to process large data sets

Have in depth Knowledge and understanding of business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management. Plug-In’s with MuleSoft.

Customization of Salesforce.com Accounts, Leads, Opportunities, Cases, Campaign, Solutions, Standard Objects and Custom Objects; Data Validation, Sales, Marketing, Customer Service and Support Administration

Implement Security and Sharing rules, Configuring Permission sets, Field level security, Object level security, Profiles, Triggers, Resource monitoring using Custom objects, Triggers, Workflow rules, Approval process for Automated alerts, field updates, SOQL, SOSL, Visual force pages and Apex classes

Experienced in JIRA in bug tracking, issue workflow, Labelling, linking issues and in creating projects and story points.

Eclipse IDE with Force.com plug-in for writing business logic in Apex programming language

WSDL, SOAP API, REST API, Call Outs, Batch and Schedule Apex programs

Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different set of roles

Worked with N Cinco for handling the Mortgage and Financial process with Internal Auditing

Salesforce.com governor limits understanding with ability to optimize code to respect the limits

Agile Methodologies, Scrum Software Development processes as well as Waterfall model

EDUCATION

Bachelor’s in computer science and Engineering, Gayatri Vidhya Parishad, India

PROFESSIONAL CERTIFICATIONS

SALESFORCE.COM CERTIFIED ADMINISTRATOR (ADM 201)

SALESFORCE.COM CERTIFIED PLATFORM DEVELOPER I

TECHNICAL SKILLS

Salesforce Technologies : Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Type, Dashboard, Security, Field updates, reports, Visual Force Pages, Apex Classes, Apex Trigger, Visual force Page, Salesforce Lightning (Components, Apps, Events)

Force.com Tools : Force.com Eclipse IDE, Force.com Apex Explorer, Single Sign-On (SSO), SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs.

Data Tools : Apex data loader, Excel connector, Import wizard, SFDC Data export

Languages : Apex, Java, SQL, jQuery

Web Technologies : HTML, CSS, XML, JavaScript

Java Technologies : JDK, J2EE, JSP, Servlets

WORK EXPERIENCE

Google Mountain View, CA

Role: Salesforce Developer / Salesforce Admin (Jul 2019 – Present)

Description: Google, LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware

Responsibilities:

Vlocity is a Small group, created quotes and validated all the necessary Backend process involved through Siebel and Smart system was a part of transferring legacy system data to SFDC.

Worked with different record types to setup page layouts based on profiles, used Lightning Web Components, Apex Data Loader tool to perform DML operation using CSV files and used different deployment plans for each release and Sandbox refresh

Developed, enhanced, and configured workflow rules, time triggered workflows, email templates resulting in actual web to lead communication with customers and partner portals.

Planned and executed custom formulas and validation rules to maintain data quality, approval process and auto-response rules to automate business logic.

Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).

Provide technical architecture strategy and guidance for Salesforce rollouts and assist with design for adoption strategy.

Have used outside payment services to test the real time scenarios for the projects.

Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).

Provide technical architecture strategy and guidance for Salesforce rollouts and assist with design for adoption strategy.

Support and provide recommendations to the COO, CTO, VP of Sales, and VP of Services by tailoring Salesforce.com to meet agile business needs.

Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook

Strong knowledge on VMOC rules, Veeva vault integration with Veeva CRM, IRep implementation and with Approved email setup and implementation.

Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.

Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class. Used Relationship, Aggregate queries using SOQL, SOSL to query and search records from salesforce platform database.

Developed custom Apex extension controllers (Dispatchers) and visual force pages to dispatch to visual force page and standard page layouts based on record type. Developed custom Visualforce components and implemented components at different visual force pages.

Extensively used Eclipse IDE, Developer Console and Workbench for developing Apex Classes, Triggers and customizing other meta-data components.

Worked in developing and consuming SOAP and REST services in service-oriented architecture.

Worked on integration within built application of Windstream to generate the Quote using SOAP services.

Deployed the applications to various SFDC environments using Change Sets, deployment connections and Packages.

Specially worked on Case Management with Workflow and Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications. Implemented Field Level Security for sensitive data holder fields.

Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.

Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Involved in Business Process Modeling and Field Service Lightning to improve the current business process and gain efficiency through the new application.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Jenkins, Security Controls, Sandbox, Eclipse IDE Plug-in, Dell Boomi, SOQL, SOSL.

AT & T Dallas, TX

Role: Salesforce Developer/ Salesforce Admin (Apr 2018 – Jun 2019)

Description: AT&T Communications, LLC is a subsidiary of AT&T that focuses on wireline, wireless, digital television, satellite television, fixed line telephone, mobile phone, broadband, home security, IPTV, OTT services, network security, and pay television offerings, business applications.

Responsibilities:

Collaborated with sales team and business analysts to analyze business, technical needs, and design solutions by customizing standard objects of SalesForce.com (SFDC); developed project templates as per SDLC methodology

Developed various lightning components that integrate to form a single point of interactive payment calculator to generate a payment plan.

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.

Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud; designed, developed, planned, tested and integrated Salesforce Cloud Services; configured Chatter usage to generate dashboard reports

Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch

Supported the data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector, and Import Wizard.

Employed Data Loader to migrate data from Oracle to Salesforce database and configured in Oracle application to Salesforce platform; migrated leads, accounts and contacts to Sales Cloud using third party tools

Worked on sales cloud and customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.

Experience in working on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals). Good knowledge in writing test classes before deploying into production.

Implemented on Force.com/ service cloud functionality leveraging web and email services/web-to-custom object/email-to case functionality.

Assisted in Plug-In’s with MuleSoft.

Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Field Services using the Aura framework. Integrated web services by making WSDL files to extract data from external systems to display in salesforce.com

Established SOAP API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.

Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions

Salesforce Lightning Design System and Lightning App Builder.

Developed enterprise Einstein Analytics strategy to replace the tableau dashboards.

Configured product and pricing setup using CPQ/Product consoles Formatted and migrated the user data into Lightning Experience.

Worked on Partner Portals for clients and updating price books often for the vendors.

Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.

Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules

Implemented search, filtering and tagging features on page layouts for sales to locate relevant marketing content and documents in SalesForce.com CRM content; ensured effective ways to leverage Saleforce.com CRM features

Developed enterprise Einstein Analytics strategy for data integration, mobile first approach in designing the dashboards.

Used Sandbox for testing and migrated the code to the deployment instance after testing

Created summary reports, matrix reports, pie charts and dashboards and setup report folders to authenticate users based on profiles permissions; created objects screen that compares databases and schema changes

Performed periodic data cleaning and administered custom objects, workflow and campaign management

Involved in project documentation review cycles and followed-up for reviews to see them through to completion

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools

Autodesk, San Rafael, CA

Role: Salesforce Developer/ Salesforce Admin (Feb 2016 – Mar 2018)

Description: Autodesk is a product-based company with predesigned 3D software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, and entertainment industries.

Responsibilities:

Involved in BSR (Business System Requirements) meetings, documenting functional and non-functional needs; was part of designing key solutions needed for project's progress

Analyzed customer needs and translated them to technical reality extendable by communicating with Business users

Used Salesforce Automation for managing Sales, Opportunity, Account Contact, and Data Quality

Developed Apex classes, Apex triggers, Rest Services and Controller classes for functional needs in application

Implemented on Force.com/ service cloud functionality leveraging web and email services/web-to-custom object/email-to case functionality.

Triggered interface events by user interactions, which includes Lightning Web Components framework and involved in building Lightning Web Components using the Aura framework. Integrated web services by making WSDL files to extract data from external systems to display in salesforce.com

Established SOAP API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.

Designed and deployed custom tabs and objects, page layouts, Lightning Web Components, Visual Force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions

Salesforce Lightning Design System and Lightning App Builder.

Worked on Partner Portals for clients and updating price books often for the vendors.

Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.

Strong development experience in apex classes, triggers, Visualforce components/pages, web services.

Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules

Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook

Worked 2 months on Steel brick CPQ with integrating leads from Veeva CRM.

Implemented search, filtering and tagging features on page layouts for sales to locate relevant marketing content and documents in SalesForce.com CRM content.

Ensured effective ways to leverage Saleforce.com CRM features with Siebel and Oxygen.

Developed application features on the Salesforce Lightning Web Components

Experience in Salesforce Lightning App cloud development using Visualforce, APEX, JavaScript ·

Must have experience developing and using Lightning framework ·

Must have experience in Salesforce Communities Cloud.

Experienced working in Agile scrum team environment.

Performed periodic data cleaning and administered custom objects, workflow, and campaign management.

Assisted in Plug-In’s with Marketing Cloud.

Created processes to load data in database and/or extract from database and send to clients via email and FTP

Created Triggers like sending emails to portal users on updating account information comparing new with old

Involved in integrating Salesforce with external master data using SOAP and REST API; integrated web services by generating WSDL files to extract data from external systems to display in salesforce.com

Designed logic involving Apex Controllers and Triggers to support forecasting app confined to Governor limits

Configured Identity confirmation, Login restrictions, User Interface settings and Profile settings

Created roles, groups and executed role hierarchy, sharing rules and permissions for shared access among users

Created Page Layouts to make users comfortable to input data into CRM; implemented search, filtering, and tagging on page layouts for sales to locate relevant marketing content and documents in SalesForce.com CRM content

Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation

Developed tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel

Created custom objects and defined lookup, master-detail relations used to read, extract, and load data from comma separated values (CSV) files; Data Loader to insert, update, and bulk import/export data from Sales Force objects

Developed custom reports and configured snapshots to dump data for sales performance and lead generation stats

Personalized the supplier's bank details page and invoice work bench page as per user requirements

Used sandbox mode for testing, migrated code using change sets to production instance; created test scenarios on Sandbox for complex business logic and used Force.com component deployment wizard for migration of data

Environment: Salesforce.com, Apex Controller, Visual Pages, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader, SOQL, SOSL, Sandbox, Profile settings, WSDL, HTML, CSS, Java Script.

HCL Technologies, Chennai, India

Role: Application Security Engineer

(Jun 2012 – Dec 2015)

Responsibilities:

Prepare a risk report for each Threat Modeling assessment listing out attack surface, threats, flaws and providing

remediation guidance along with the team.

Conduct deep-dive sessions with development teams and understand attack surface, threats, security controls and security design flaws

Acquire and maintain a working knowledge of relevant laws, regulations, and procedures

Occasionally perform Security Architecture Risk Analysis (SARA) / Security Design Reviews (SDR) of applications and assess their designs against known and emerging threats

Take ownership of assessment from start to finish. Ensure that assessments are executed on-time, within defined scope and budget

Designed security test suite for in scope web and mobile-based applications.

Performed interception attacks using web proxies such as Burp Suite, ZAP, and Paros.

Experienced in Agile/scrum methodology

Environment: HTML, JavaScript, C++, Python - Flask, Django Burp Suite, ZAP, Paros, Business Suite

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