Manager Back Office
Resume:
Dennis Santiago Siu
******-***@*******.***
Profile:
- Individually driven to achieve all personal and professional goals.
- Detail orientated.
- Twelve years of luxury retail experience.
- Fluent in speaking, writing, and reading Spanish.
Alexander McQueen– Wynn Hotel
Inventory Controller
July 2020 - present
- Back office audits (daily media).
- Customer interaction (repairs, and customer service)
- Shipping and receiving.
- Inventory control management.
- Weekly cycle counts.
- Repairs and Maintenance of the boutique.
- E-commerce order fulfilment.
Christian Dior - Wynn Hotel
Operations Supervisor
July 2019 - July 2020
- Inventory control management.
- Monthly cycle counts of the entire inventory.
- All daily back office audits.
- Repairs and Maintenance of the boutique.
- Shipping and receiving.
- Store and customer repairs.
- Monitoring P & L.
- Floor coverage and register assistance.
ROBERTO CAVALLI – The Shops at Crystals Las Vegas
Operations Manager
January 2014 - March 2019
- All daily back office operations and procedures.
- E-commerce orders and procedures (Las Vegas boutique) main HUB.
- Training on procedures, company policies, credit card terminals, CRM, and POS.
- Helped manage the outlet store at the Premium Outlets.
- Petty cash handling, payroll, and invoicing.
- Customer interaction (repairs, and customer service)
- VIP gifting from corporate and external vendors.
- Inventory control management.
- Conducting weekly cycle counts and end of year inventory.
- Uniform orders, COG (customer owned goods), and consignment allocation.
- Maintenance reporting and scheduling.
- Overseeing the shipping and receiving department.
PRADA – The Shops at Crystals Las Vegas
Operations Manager
November 2009 - January 2014
- All daily back office operations and procedures.
- Training on procedures, company policies, credit card terminals, CRM, and POS.
- CRM (customer relations manager) data upkeep.
- Reports: stock manager, stock associates, cashiers, and holiday/temporary staff.
- Petty cash handling, hourly /commission payroll, and invoicing.
- Monitoring expenses to be in line with budget given by the corporate office.
- Customer interaction (selling, repairs, and customer service)
- Inventory control management.
- Conducting monthly cycle counts and end of year inventory.
- Uniform orders, COG (customer owned goods), and consignment allocation.
- Maintenance reporting and scheduling.
- Compliance with corporate policies.
- Keeping shrink levels below .01% per corporate standards.
HERMES of PARIS – Bellagio Hotel and Casino Las Vegas
Inventory Control Supervisor
June 2008 - November 2009
- Inventory control management.
- Monthly cycle counts and end of year inventory.
- Shipping and receiving.
References:
- Michael Foti 917-***-****
- Eric Glover 702-***-****
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