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Engineer Desktop Support

Location:
New York, NY
Salary:
Open
Posted:
December 09, 2020

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Resume:

Yuriy Sokolov

adiigz@r.postjobfree.com

LinkedIn Profile: www.linkedin.com/in/yuriy-sokolov-24907b4/ TECHNICAL SKILLS

Virtualization: VMware 5.x, 6.x; vSphere, vRealize 8.x, Hyper- V Microsoft. Platform: Windows 2008 r2, 2012, 2016, Windows 7.x-10.x, Linux. Enterprise Software & Suites: Office 365, MS Active Directory, MS Exchange 2010/2013, Skype for Business, Mobile Iron, eG innovation 6.4, SolarWind, EMC Networker 8.0, Citrix XenApp 6.0, Antivirus, Nagios 4.1, Statseeker, MS SQL, WSUS, SCOM, Windows Core infrastructure, DNS, DHCP, FTP, HTTP, SMTP, SNMP, VPN, IIS, Windows files, clustering, printing, security, GPO, PowerShell, Cisco IP Phone, ADFS, UnitySync, Proofpoint, Splunk, Okta, exposure to AWS and MS Azure, ServiceNow, ITIL

Hardware: EMC VNXe3100, Cisco UCS 2.1, HP Blade System c7000 Enclosure G2, HP ProLiant BL465c G6, HP ProLiant BL25p G1, HP ML & DL, Cisco B200, B230 & B420, HP 3PAR storage, NetApp, HPES 250, Dell EMC OpenManage Enterprise, PowerEdge. PROFESSIONAL EXPERIENCE

IPsoft Inc, New York, NY

Senior Windows Systems Engineer / Technical Lead

June 2018- August 2020

Was responsible for aligning the technical aspects and governance of Windows environment for large global financial client.

Provided full operational support and management to 6000+ windows hosts in on-prem, virtual (VMware) and public cloud environments (AWS & Azure) running critical production and development applications in 24x7 within the realms of ITIL processes.

Utilized IPCenter (Automatic IT Management Platform) for monitoring, ticketing queue, CMDB and automation of client's infrastructure.

Provided L3 leadership and mentored a team of L1 / L2 support engineers.

Was able to manage ticketing queue to all times low. Ensured all incidents were auctioned and prioritized within SLA.

Managed 3rd level escalation issues, preformed routine and emergency systems changes to resolve issues.

Collaborated and coordinated activities and issue resolutions with multiple teams and vendors.

Developed automations with PowerShell scripting to remediate repetitive incidents and tasks resulted in declining systems outages, reducing the need for human intervention, time savings and minimize impact on business.

Delivered monthly Windows SOX reports as required by InfoSec.

Hosted and participated in regular client meetings to review current projects, problem management, and state of incidents and tasks resolution.

Provided representation for Windows technology on Change Advisory Board meetings to ensure technical changes (RFC) have no impact on other teams.

Involved in identifying and implementing monitoring checks and KPI according to client's guideline to deliver reliable monitoring solutions.

Created, maintained and reviewed SOP documentations. BBDO Worldwide, New York, NY

Senior Systems Administrator

June 2014-June 2018

Managed daily operations of the agency’s Microsoft related platforms and other back- end infrastructure applications associated with these technologies.

Administered Office 365 Enterprise for 3000 users.

Maintained the configuration of VMware vSphere environment consisting of 400 servers on HPE Blade System c7000 Enclosures. Utilized VMware Enterprise features to ensure high level of performance and stability of VMware infrastructure.

Deployed Windows and Linux servers; performed routine server maintenance such as securing the OS, applying patches, upgrades, break-fix.

Proactively monitored availability and performance of systems infrastructure by using appropriate enterprise monitoring software and utilities.

Provisioned file shares and access to NetApp in iSCSI NAS environment.

Oversaw network antivirus protection with Sophos Enterprise Suite.

Worked alongside Chief Security Officer to conduct quarterly IT audit.

Participated in design and configuration of new HP 3PAR StoreServ 7200C storage array and migrated VMware data store from aging HP EVA P6500 StorageWorks.

Acted as liaison between groups and vendors for system engineering, architectural planning, project management, implementation, coordination, operations, problem resolution, change management and escalations.

Assisted in migrating agency’s accounting and financial system to Microsoft Dynamics AX shared environment built in MS Azure using OKTA as SSO platform.

Enforced corporate system security policies as required by top management. Willkie Farr & Gallagher LLP, New York NY

Systems Engineer

June 2006 – June 2014

Administrated day-to-day operations of the Firm’s global network, 2 Data Centers, local area network, servers, and infrastructure and enterprise applications distributed across 8 global sites.

Installed, configured and administered Windows OS on various types of HP blade and rack-mounted servers and components in EMC SAN environment in Cisco-based networks.

Participated in migration and consolidation of US and EU Data Centers and involved in Cisco UCS blade servers implementation to achieve 100% virtualization environment.

Configured and supported VMware ESXi environment on Cisco UCS platform consisting over 300 production servers. Deployed new hosts and guests VM servers. Designed and implemented unified storage and systems solution based on EMC VNXe3100 platform for remote offices.

Supported migration of users of 2 global office sites and applications to thin client model based on Citrix XenApp 6. Maintained and managed 60 Windows servers incorporated into 2 Citrix farms.

Implemented and administrated the Firm-Wide Mobile Device Management system consisting of 4 Blackberry Enterprise Servers and BYOD platform to support and manage IOS and Android devices in compliance with the Firm’s security policy.

Provided third level 24x7 assistance to 2000 global users and was responsible for keeping the mission critical infrastructure up and running. Ensured that trouble tickets escalated to the Operations team met required SLA.

Worked with various vendors and collaborated with other technical groups locally and internationally to resolve numerous complex technical issues and meet business demands.

Coordinated and scheduled systems maintenance windows to preform required upgrades to ensure systems’ stability and reliability. Oversaw physical and virtual servers deployments, health check assessments, hardware status and overall Operations job flow.

Willkie Farr & Gallagher LLP, New York, NY

Desktop Support Specialist

November 1999 – June 2006

Provided 2nd level firm-wide desktop support to over 1000 users.

Configured and maintained desktops and laptops on network.

Participated in settings up and expansions of new Firm offices in Europe.

Configured Ghost server for desktop image deployment.

Rolled out Windows NT 4.0, Windows XP and Microsoft Office 2000 & XP firm-wide by utilizing Ghost image and software distribution utility.

Worked closely with Helpdesk, A/V, Networking and Application group to ensure smooth and reliable operations of systems and users.

Maintained accountability of hardware inventory.

Supervised a group of four interns.

EDUCATION

Bernard M. Baruch College, CUNY, New York, NY

B.B.A. in Computer Information Systems, 1998

Attended multiple classes, seminars and conferences to enhance my technical knowledge and stay abreast of the latest industry trends and new developments.



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