Troubleshooting, Problem Solving and Analytical Thinker
Resume:
Lamon Mack
Raleigh, NC *7610
**********@*****.***
Professional Profile & Objective
Currently, I’m seeking Help Desk position based on my combined work experience, training, and education. As a candidate for this position, I have identified that my previous work experience and knowledge of the criminal justice system, work ethics, and dedication of service to the general public will align with the core values of your organization. I’m an IT professional, transitioning from law enforcement into IT and computer technology.
During my years of law enforcement, I have developed excellent communication skills for providing conflict resolution and utilizing critical thinking skills to resolve complex issues. I have developed skills specific to prioritize tasks, analyze situational events and troubleshoot problems using prior training and knowledge of department/facility policy and procedure, and providing quality customer service to the general public. Daily I practice communicating effectively as a team player and I’m capable of completing tasks both in a group setting and independently. Furthermore, I have developed expert training in compiling detailed reports of evidence and documenting incidents and findings to be used in both criminal and facility reports and/or investigations. Currently, I have an Active Security Clearance from the U.S. Department of Homeland Security.
WORK EXPERIENCE
Wake County Sheriff’s Office, Raleigh, NC
Master Detention Officer
October 2015 - Present
NCDPS-Central Prison #3100, Raleigh, NC
Correction Officer III
May 2009- September 2015
EDUCATION
My Computer Career, IT Training- Raleigh, NC
Certificate-Information Technology System Administrator
April 2019 - June 2020
East Carolina University- Greenville, NC
Bachelor of Science-Criminal Justice
August 2005 - December 2007
SKILLS/ TRAINING
Active Directory
Computer Hardware
Group Policies
Linux
Routers & Switches
Server Performance Management
Troubleshooting Software
Windows
Wireless Networks
CERTIFICATIONS
CompTIA Server+
Linux Essentials
MTA Networking
MTA (Server Administration Fundamentals)
MTA (Security Fundamentals)
*IN PROGRESS*
(Completion by January 2021)
Google IT Support Professional
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