Manager Sales
Resume:
A B O U T M E
BRETT D. MILLER
OPERATIONS PROFESSIONAL
LEADERSHIP AND BACKGROUND
Since becoming a shipping lead in 2007 at Corporate Express, I have consistently been given increasing levels of responsibility. My background includes roles such as Transportation Manager, Operations Manager and Director of Operations. I’m equally comfortable in a non-profit or traditional organization. I possess a successful track record of managing warehouse/operations teams and getting the best results possible.
EXPERIENCE
WAREHOUSE MANAGER / KEYSTONE TECHNOLOGIES
(July 2019 to Present)
Increased OTS from 86% avg to 99.5% / Eliminated over 1,000-man hours per month while simultaneously increasing production by 4% ($48,000.00 in savings ‘19 v ‘20) / Developed multiple metrics based on KPI driven dashboards for better goal acquisition / 40 direct reports at a 250,000 S.F. facility
OPERATIONS MANAGER / THOMAS JEFFERSON UNIVERSITY HOSPITAL - OIA
(Feb 2018 to July 2019)
Office of Institutional Advancement / Overhauled metrics and KPIs for retail operation, reducing staff by 40%, and cutting wasteful spending on services by 28%, while maintaining service levels and increasing sales / Reported analytics improvements to the Board of Directors on a regular basis.
DIRECTOR OF OPERATIONS / IMPACT THRIFT
(Jan 2016 to Feb 2018) Redesigned physical spaces to optimize production and improve KPIs
DIRECTOR OF OPERATIONS / COMMUNITY RECYCLING
(Nov 2013 to Jan 2016) Established culture of data-driven decision making
BRANCH & TRANSPORT MGR / FCC ENVIRONMENTAL
(Aug 2008 to Nov 2013) Led OSHA initiative and significantly reduced organizational FMCSA score
NOTES/ACCOMPLISHMENTS
Reduced manpower by over 3500 hrs./quarter ‘19 v. ’20 (approx. $48k in savings)
Simultaneously Increased OTS from 86.5% avg per day to over 99%
Improved 5s metrics from 78% pass rate to 98%
Decreased errors across all outbound departments (27% decrease) resulting in a less the .1% error rate.
Flexible, adaptable servant leader with proven ability to drive culture and change in any organization though action and attitude. Extensive experience with analytic development, KPI creation, and on-the-job coaching in order to drive operational excellence and efficiency.
C O N T A C T
*****.********@*****.***
linkedin.com/in/sixthseed
Havertown, PA
E D U C A T I O N
SUSQUEHANNA UNIVERSITY
BUSINESS ADMINISTRATION
1993
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