Service Now Developer

Hemanth Sandramuni Ph.no: 510-***-****/ Mail id: adiifh@r.postjobfree.com

Professional Summary

Over 6 plus years of strong IT experience in Software Design, Development, Analysis, Testing and Implementation and 4 plus years of extensive experience with ServiceNow development, Maintenance and excellent experience in ServiceNow Administration and Production support.

Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.

Extensively worked with Orlando, New York, London and Kingston releases of ServiceNow.

Experienced on Jelly Scripts/Java Scripts.

Experience in configuration of LDAP, Import Sets, Transform map and Data Sources.

Experience in the creation and modification of Workflows according to new business requirements.

Involved in managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and 3rd party integration for ServiceNow platform.

Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog, Knowledge management, Scrum, Project and Portfolio management and Reporting.

Expertise in creating and maintaining Access Control rules for securing and providing the right access to right person/role.

Created multiple Service Portals.

Defined and configured DISCOVERY schedules and set up mid servers and check for the connectivity.

Performed Service Now integrations and process automation using Service Now Orchestration

Created multiple catalog items, on boarding Order Guides, Record Producers.

Strong experience in working with Scripted Web Services, Script Includes & Selenium for HR Case Management Application.

Experience in Amazon web services (AWS) integration, GEIX cloud services

Design, development, distribution of custom client-server, WEB services and SOAP solutions.

Hands on experience in web development using HTML, JavaScript, Jelly and CSS.

Working experience on CSS Background, CSS Positioning, CSS Text, CSS Border, CSS Margin, CSS Padding, CSS Table, Pseudo Classes, Pseudo Elements and CSS Behaviors in CSS.

Worked on gathering requirements, analyzing the given requirements and then gave an estimate to client on each of the tasks.

Ability to work in a collaborative team-environment and communicate status to both technical and non-technical project members.

Loaded, manipulated and maintained data between Service-now and other systems.

Researched and deployed new releases and/or enhancements into the Service Now live environment

Assisting the user groups and other teams with configuring reports and creating new homepages for easy access to the end users.

Energetic, analytic thinker with demonstrated talent of providing analysis and support, along with deep knowledge of developing Service Now modules. A proven-team player who has a demonstrated ability to analyze results, monitor variances, identify trends, and recommend necessary actions.

Technical Skills

ITSM Tools

ServiceNow, BMC Remedy, HP Service Manager

Web Technologies

XML, HTML, Java, Java Script.

Database Tools

Oracle 9i/10g/11g, SQL Server-2000/2005, Sybase.

Operating System

Windows NT/2000, HP UNIX (UNIX Shell Scripting).

Scripting Languages

HTML, JavaScript, CSS, jQuery, AJAX, AngularJS, JSON, Bootstrap

Defect Tracking

Load Runner, Quick Test Pro (QTP)

Tool

Service Now Orchestration, Service Portals, ACLs, Workflows, Client Scripts, Business rules, UI actions, UI policies, Data Policies, Script Includes, UI Macros, UI Pages, SOAP/REST

Certifications:

ServiceNow System Admin

ITIL V3 Foundation

Education:

Bachelor of Technology in Computer Science engineering from Jawaharlal Nehru Technological University, Hyderabad, India. Graduated: May 2015

Master’s in computer science engineering from Southern Arkansas University.

Graduated: May 2017 (3.3GPA)

Professional Experience

Varian Medical Systems, Palo Alto, California 15th December 2018 – Till Date

Role: Lead Service Now Developer/Administrator

Technical contributor to Service Now systems which includes three instances (Development, Test, and Production).

Designed and configured the Incident, Problem and Change Management applications supporting ITIL and business processes.

Performed Day to day Service Now Administration activities independently.

Worked closely with product management teams to strategize design solutions, produced navigation flows and prototypes

Involved in customizing the form design and layout for Incident, Problem and Change Management.

Updated CMS portals by creating new Service Portals.

Worked on integrating and managing Share Point – ServiceNow.

Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.

Resolving typical Users access and roles issues by checking Active Directory and user table.

Configured the Business Rules, Client Scripts, UI Policies, Access Lists in ServiceNow.

Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.

Maintaining data integrity in CMDB using (Identification and Reconciliation) IRE process.

Involved in upgradation from London to New York and New York to Orlando.

Performed admin setups during instance upgrades and cloning.

Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.

Used SOAP and REST Web services for integrating Different Instances.

Day to day Service Now Development \ Administration activities independently.

Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.

Created custom Notifications for Incident/Change/Catalog Request.

Providing support during the UAT process and postproduction deployment.

Worked on PPM reports and dashboards as per business requirements.

Managed and customized Service Now - Share Point Integration on Project Module.

Developed multiple service catalog items.

Created inbound actions for creating the tickets through Email.

Developed UI Appearance for Service Catalog Requests

Created knowledge base articles to publish them for user assistance.

Varian Medical Systems, Palo Alto, California 4th December 2017 – 14th December 2018

Role: Service Now Developer/Administrator

Fixed bugs in incident, problem and change management.

Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.

Involved in upgradation from Istanbul to London and

Designing, configuring, and customizing new applications and modules

Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.

Involved in upgradation from Istanbul to London.

Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.

Created CMS portals and multiple Service Portals.

Involved in migration between various environments in ServiceNow using Update Sets and Import Sets.

Have created new solutions in the platform and enhanced existing applications with an emphasis on CMDB and Asset, and Service Mapping.

Integrated Jira with ServiceNow using Exalate app.

Created Schedule Jobs to run scripts, to import data by running Scheduled transform map.

Created scripts like Client Scripts, Business rules, Script Includes, UI scripts and UI Policies to customize the instance as per Business needs.

Worked on setting up the SLAs as per the requirements.

Resolved technical issues of projects and Explore alternate solutions.

Service Catalog and Request CMS Workflow Design and Configuration

Identified requirements from business users.

Handle the tasks of providing guidance to engineering staff on methods, procedures and requirements for entering Configuration items into the CMDB

Involved in maintenance and Upgrade of Service Now Implementations

Perform admin setups during instance upgrades and cloning

Prepared Deployment checklist and Test case document preparation for each deployment.

Orbittek, Dallas, Texas 1st August 2017 – 1st December 2017

Role: Service Now Developer/Administrator

Develop necessary development documentation, as needed e.g. technical design, developer notes, etc.

Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees

Worked on Workflow, Orchestration and scripting.

Moving data in and out of an instance using import sets and transform maps and also auto import of data into Service Now.

Enhancing the Service Now functionality by customized JavaScript code to support the new business needs.

Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.

Participated in Knowledge transfer sessions to understand the tool.

Supported the team with improvising the Discovery tool and the configuring the CI's.

Created Dash boards on requirement.

Worked on incidents, access related Service Catalog items

Worked on the developing the proposed solutions.

Maintained the Configuration Items and modified the forms and form Sections.

Worked on setting process for Incident Management, Problem Management and Change Management and developed them in Service Now.

Worked on User Management to add, update and deactivate users in ServiceNow.

Created UI Actions, UI Policies, ACL's for tables/forms/modules and managed user/group roles.

Developed several Client-side scripting, catalog scripts, UI scripts, server-side scripting based on business rules.

Kinectra, Dallas, Texas 2nd December 2016 – 28th May 2017

Role: Service Now Developer

Designed and delivered technical methodologies around the ServiceNow platform.

Experience in ServiceNow development and Implementation.

Responsible for preparing design level, program-level and user-level documentation.

Very good experience in UI development experience within ServiceNow working with JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules

Writing Catalog client scripts and UI policies to make client-side changes. Created configuration documents for Self Service Portal and Backend System. Activated one outgoing.

Adjusted ServiceNow import sets and transforms maps accordingly to ensure data entering ServiceNow tables matched the company outlined requirements.

Developed user interface elements for Web-based applications based on program specifications using JavaScript.

Felix, Hyderabad, India 15th June 2015 – 15th December 2015

Role: Service Now Developer

Writing Code for new implementation as well as fixing issues across the modules - Business rule, Script Include, Client Script, UI Policies, UI Actions.

Working on workflows for various modules - Incident, Request Items and Change.

Working on Inbound and Outbound email (through BR and Workflow) notifications - Email template, Event and Notifications.

Working on different tables creation, handling fields, data loads (Import set, transform map)

Created catalog items in ServiceNow which had different front end for submitting the request.

Cushman & amp; Wakefield, Hyderabad, India 1st November 2014 – 14h April 2015

Role: UI Developer

Developed the UI layout and front-end programming for web application that matched requirements using hand written HTML5, CSS, JavaScript,Angular.

Implemented HTML5 feature like, local storage, data and required attributes and sliders.

Involved in all functional areas including performing audits of requirements, test activities, defect triage meetings, project-related activities, and all project artifacts

Implemented various Validation Controls for form validation and implemented custom validation controls with JavaScript and jQuery.

Refactored existing code and redesigning structures to improve performance of the entire app.

Designed mockups, GUI layouts by using HTML, DHTML, XHTML, XML, CSS and JavaScript.

Designed and implemented WEB API to support single page application and mobile applications.

Used CSS, CSS3, XHTML, HTML, HTML5, Ajax, JavaScript, jQuery and mobile frameworks.

Worked with Web API to provide services to HTTP requests.

Project:

Southern Arkansas University, Magnolia, Arkansas

CAR-RENTAL

Me as part of my master’s education I need to submit a project, so I have decided to develop application related to car rental. First, I have drafted a document which includes how the rental car websites look like and how the navigate one page to another page and what information they ask and then I have started building my application.

Environment: HTML, CSS, JavaScript, Angular.

Help: Online websites and professor.

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