Manager Project
Resume:
Janet L. Montgomery, PMP®
Lithia Springs, Georgia 30122
********@*********.***
Objective: Seeking an IT Project Manager position with opportunities for growth.
Professional Experience:
Mercedes-Benz USA, LLC (MBUSA) Atlanta, Ga
July 2019 – April 2020
Technical Project Lead – Contractor
Serve as the liaison between application developers and operational teams. Responsible for managing all aspects of the implementation process of new & existing server builds. All server build requests are handled via an online ticketing system and are processed as required. Also responsible for the architectural design, layout, connectivity, and documentation of system layout for each environment within the PMO.
Société Internationale de Télécommunications Aéronautiques. (SITA), Atlanta, Ga
August 2011 – May 2018
Infrastructure Project Manager – Permanent
Responsible for carrying projects through a fully defined datacenter provisioning process for successful project delivery. Project size ranges from medium to large scale data center infrastructure initiatives. Worked with various internal and external customers when planning projects to ensure on time deliveries. Standard PM methodologies utilized when managing all projects. Datacenter environment includes the following technologies such as LINUX, Solaris, Windows, VMware and Netapp (SAN/NFS).
Defined and setup directory structure for share point site used for storing project documentation.
Worked with line managers to request required resources to fulfill project tasks.
Provided weekly project status reports to senior management and directors.
Created and maintained project plans, meeting minutes and other artifacts for all defined projects.
Facilitate weekly change request and design review meetings
Selected Accomplishments:
Successful delivery of the following projects such as dbase migrations, vsphere 3.5 to 5.0 migrations, EOL PCI remediation/decommissions, infrastructure installations, upgrades & deployments, London data center network refresh involving connectivity of the following components: hardware, power, cabling, network, and storage.
Obtained ITIL Certification.
Presented PM Road shows to data center resources and various Business units.
Technical Environment: Windows 2003, Solaris 8, LINUX Red Hat Enterprise 3/4, ESX VMware, Multiple vendor SAN arrays, SAN Switches, Oracle 9i/10i DBs, Microsoft Office 2007, Microsoft Project 2007, Lotus Notes 8.5, Microsoft Outlook
International Business Machines Corporation (IBM), Atlanta, Ga
January 2010 to June 2011
Infrastructure Project Manager – Permanent
Responsible for the full lifecycle project management of medium to large scale data center infrastructure initiatives. Deliverables included scope statement, project plan, meeting minutes, status reports and products such as upgraded hardware components, enhanced software versions, and improved technologies. The environment for the Qwest/CenturyLink and Sysco commercial customers include Windows, SUN, HP, LINUX, ESX VMware, IBM, Multiple vendor SAN arrays, SAN Switches, Backup and Recovery and Oracle DBs.
Defined and documented requirements and scope for projects.
Obtained required resources and engaged project team members within a matrix organization.
Scheduled, facilitated, documented and distributed meeting minutes.
Created Microsoft Project and Excel project plans for deployments, retirements, software installation & hardware installations, storage upgrades, expansions, userid administration enhancements.
Distributed status reports to stakeholders regularly.
Ensured newly installed devices were audit ready and compliant.
Identified risks, performed risk assessments, tracked risks, and issues, produced mitigation plans.
Performed project closeout activities including documenting lessons learned.
Coordinated implementation schedules with multiple vendors for data center services.
Tracked over 30 to 40 Project Change Requests (PCRs) using Microsoft Excel.
Scheduled & facilitated meetings to review PCR status in preparation for customer reviews.
Documented PCR process flow for incoming PMs.
Selected Accomplishments:
Worked multiple accounts simultaneously while still achieving and maintaining GREEN status at 98% for all projects.
Provided timely deliverables evidenced by successful completion and execution of Project Definition Requests (PDR) from the customer.
Provided mentorship for new IBM employees.
Received customer project survey ratings of 1.0.
Demonstrated leadership, ownership, and teamwork when supporting multiple accounts.
Technical Environment: Windows 2003, Solaris 9, LINUX Red Hat Enterprise 3, ESX VMware, Multiple vendor SAN arrays, SAN Switches, Oracle DBs, RPM, SA & D, SRM, EITT, Microsoft Office, Microsoft Project, TSM, Server Graph 6.1, VERITAS, Aventail, Remedy, Lotus Notes
International Business Machines Corporation (IBM), Atlanta, Ga
January 2009 to December 2009
Project Manager – Permanent
Responsible for the completion of approved and signed Request for Service (RFSs) submitted by
commercial accounts such as Manpower and GAP. RFSs varied from small, medium to complex in size. The environment comprised of IBM x3655, 3755 spare, virtualization/VMware, Oracle DB and SAN Storage. Most requests were geared toward decommissions, hardware and software installations. Also, implemented enhancements to the Storage Billing Process for the Xcel Energy customer. Responsible for handling the project management scope for the AT & T Deskside Transition project.
Performed and completed detail RFS process steps to meet specified dates.
Ensured IBM standards and practices were followed by tracking each step.
Obtained needed resources for project teams.
Completed and submitted forms for racking, stacking, cabling and network connectivity.
Interfaced with other PMs, architects, IBM Executives and customer liaisons.
Tracked RFS status to completion and provided status reports to management.
Documented and improved an existing Storage billing process for customer invoicing composed of disk storage utilization.
Executed Microsoft Excel reports monthly and performed detailed tracking of each step for the data collection portion of the Storage billing process to assure a quality and consistent result.
Assembled & validated data before distribution to management. Facilitated re-occurring
Storage billing process reviews for management and Business controls teams.
Ensured security requirements were met and completed all standard checklists required for ASCA certification of the Storage Billing process.
Updated and tracked Microsoft Project Deskside transition plans to ensure deliverables were accurate and on-time. Transition efforts included three in-scope towers such as SMS, Measurements, and Security.
Selected Accomplishments:
Achieved high customer satisfaction ratings for all RFSs processed and completed.
Supported multiple accounts within IBM
Completed all documentation, diagrams, checklists and process flows accurately and on time
Technical Environment: Windows 2003, Unix, Linux Red Hat, ESX VMware, Microsoft Office, Microsoft Project, Lotus Notes, PADSMRT, Oracle
International Business Machines Corporation (IBM), Atlanta, Ga
January 2008 to December 2008
Project Manager – Permanent
Responsible for tracking financials for the LDAP Stability and Investment Project.
Established agenda, facilitated stakeholder weekly meetings and documented meeting minutes.
Wrote weekly updates for RPM records on - project status, milestones, financials (including financial spreadsheets- budget 385K).
Updated BTMT status by keeping project phases current throughout the project lifecycle.
Updated Microsoft Excel spreadsheets to track resource utilization, labor hours, financial spends/actuals and forecast projections.
Reviewed Microsoft Excel variance reports of financial spends to identify overruns and documented required true-ups plus added justifications.
Selected Accomplishments:
Managed project within financial budget per monthly forecasts.
Performed mentorship for new IBM resources.
Technical Environment: RPM, IDT, BTMT, Microsoft Office, Microsoft Project
International Business Machines Corporation (IBM), Atlanta, Ga
January 2004 to December 2007
Project Manager – Permanent
Actively participated in Engagement and Transition support of the IBM Internal Global Accounts (IGA).
Designated as a Subject Matter Expert (SME) for the Engagement Process and Out of Profile (OOP) project Engagement processes and procedures pertaining to New Business Opportunity (NBO), Statement of Work (SOW) and Cost Cases.
Demonstrated leadership and training by mentoring peers in the areas of requirements, technical assessment, and quality assurance processes.
Involved in the consolidation and standardization of project management processes across all IBM geographies.
Submitted consistent and timely status reports to management and performed issue and risk management.
Developed, tracked and updated Microsoft Excel project plans while utilizing standard project management processes.
Selected Accomplishments:
Successfully completed many medium to complex infrastructure projects such as server procurements, hardware/software installations & upgrades, server replacements and expansions, TSM storage management and application migrations.
Performed mentorship for new IBM resources.
Technical Environment: RPM, IDT, Microsoft Office, NBO db
International Business Machines Corporation (IBM), Atlanta, Ga
June 2001 to December 2003
Project Manager and Delivery Engagement Manager – Permanent
Responsible for following well-defined Engagement processes when developing quality IT solutions based on defined requirements. Interfaced regularly with technical architects and account Executives. Value add evidenced by increased commercial revenue and improved customer satisfaction ratings. Leadership was demonstrated by handling issue resolutions promptly and executing escalation processes as necessary. Documented and implemented Engagement process improvements methodologies appropriately. Delivering over 30+ timely low costs solutions and resolving issues expediently were keys to being successful.
International Business Machines Corporation (IBM), Atlanta, Ga
June 1996 to March 2001
System Administrator– Permanent
Responsible for DEC VAX/VMS system administration tasks for various commercial accounts such as Georgia Pacific, Ryder, and Riggs Bank. Performed hardware and software installations, system upgrades & configurations, performance monitoring, network monitoring, system backup and restores.
Education:
ITIL®2011 Certification, 2013
Project Management Professional (PMP) Certification
Project Management Institute 2010
Master of Management Information Systems
West Coast University, Los Angeles, California 1991
Bachelor of Science in Computer Science
Tuskegee University, Tuskegee, Alabama 1986
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