Manager Safety

********@***.*** CHARLES 713-***-**** ** Greenway LEA Plaza 25-B, HOUSTON, TX 77046

Experienced professional offering over 31 years working in the airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Smart and polished with strong interpersonal, verbal and communication skills.

Adult AED and CPR

Public interaction

Emergency situations management

Brand promotion

FAA regulations

Training and coaching

Equipment oversight

Leadership

Safety procedures

Customer service

Team management

Problem resolution

Flight Attendant United Airlines Inc. - Houston, TX 12/1988 - 06/2020 Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times. Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.

Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines. Served beverages and food items and provided key information about offerings to passengers during flights. Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.

Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process. Restocked and organized food, beverage and passenger items inventory. Kept cabin neat, clean and professional in appearance. Offered answers to passengers' questions and resolved issues that arose during flights. Manager Sleep-n-Aire - Beaumont, TX 06/1981 - 10/1988 Hired, trained and managed team of 8 associates, including evaluating performance and enforcing disciplinary actions.

Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.

Lamar University Beaumont, TX

Some College (No Degree)

Little Cypress Mauriceville High School Orange, TX Summary

Skills

Experience

Education and Training

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