Customer Service Team Manager

Frederick B. Agustin

**** **** *******. #*** *****, CA 95973

415-***-****

******************@*******.***

Profile Summary

• Experienced professional with a successful career in banking

• Proactive and effective sales approach that has resulted in capturing numerous accounts and expanding a company’s client base

• Possesses excellent interpersonal and organizational skill

• Excels within a highly competitive and fast pace environment, where leadership and teamwork skills are the keys to success

Employment

INCREDIWEAR Chico, California 2016-Present

Customer Success Team Manager

• Increase customer retention and sales, by overseeing Customer Success Representatives performing on-boarding for new customers (product sales training and order process) and re-engaging with existing customers, subsequently performing regular health checks (no less than quarterly).

• Work side by side with General Manager, Sales and Marketing teams to prioritize accounts the focus on selling efforts based on potential growth and strategic values

• Ensure that the Customer Success Team develops and maintains a deep understanding of Incrediwear products

• Ensure that a plan is in place with each existing customer for product set-up, training and co-marketing programs

WELLS FARGO BANK Chico, California 2013 - 2016

Personal Banker

• Cross-sell banking services and products to new and existing customers

• Perform on-site presentations to educate Wells Fargo membership partners on their entitle banking benefits

• Provide advice to customers to help them succeed financially by

• tailoring a personalized savings and debt consolidation plan.

• Initiate personal loans and service accounts

• Participate in community events to position the bank as a leader within the community

• Work individually and as part of a team to accomplish sales performance goals

WELLS FARGO BANK Juneau, Alaska 2012-2013

Teller

• Find referral opportunities by asking customers questions to discover

• their financial needs

• Handle customer transactions efficiently while providing great customer

• service

• Work as a team to achieve customer satisfaction goals (WOW score)

• Cash handling experience through customer transactions, preparing cash shipments and commercial change orders

Education

High School Diploma

Juneau-Douglas High School, Juneau, Alaska

Certifications

S

.

A

.

F

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E

Bilingual in English and Tagalog

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