Justyn Jackere

***-** **** ***, ****** Village, NY 11427 Mobile: 856-***-**** adii0y@r.postjobfree.com INFORMATION TECHNOLOGY PROFESSIONAL

Technical Support Customer Care Team Leadership Highly accomplished Information Technology professional offering expertise in diagnosing hardware, software and network issues. Currently working on earning web development certifications and confident that my extensive knowledge will allow me to be an important asset to any technology firm.

- Held CompTIA A+ and Network+ certifications.

- Currently holds certificate in Responsive Web Design.

- Deliver competent team leadership, ensuring proper instruction to meet goals.

- Success in high pressure environments, working independently, and establishing priorities. CORE COMPETENCIES

Windows 10 Mac OS Computer

Networking

TCP/IP

Mobile Devices Software Computer

Hardware

Technical

Support

HTML CSS Effective

Communication

Skills

Microsoft

Office 365

PROFESSIONAL HIGHLIGHTS

May 2018-December 2020: Lowe’s Home Improvement, Garden City, NY Customer Care Representative

Diagnosed and resolved hardware and software issues related to cash registers, scanners and pin pads.

Established positive relationships and effectively defused situations while ensuring that all customers received a high level of service.

Provided information and instruction about the process of placing orders online as well as what to expect upon arrival

Assisted all customers with retrieving their online orders both in store and curbside.

Trained new hires on various job functions including how to operate online order management software, as well as self-checkout and cash registers. February 2016-May 2018: TractManager, Bethpage, NY Data Entry Specialist

Entered data from source documents into Excel spreadsheets.

Uploaded, completed, and approved workload to database to ensure that sensitive information was securely stored in accordance with HIPPA law.

Flagged missing information from source documents.

Consistently contributed in quarterly department meetings. February 2014-June 2014: Robert Half Technolgoy, New York, NY Support Technician I (Contract)

Supported computer systems, network equipment and office equipment at client site, a school for children with special needs.

Assisted director of technology by installing new desktop computers and printers in areas such as offices and the computer lab.

Diagnosed and resolved local area network issues on all floors of the building.

Repaired office equipment such as copiers and fax machines. December 2013 – January 2016: Fairway Market, Douglaston, NY Sales Associate

Assisted customers with any and all inquiries.

Helped distribute inventory throughout the store and stage promotional displays as directed by management.

June 2013 – November 2013: CompuCom Systems, Inc, West Deptford, NJ Support Technician I (Contract)

Installed new point of sales systems and upgraded them to the latest version of Windows at Home Depot locations across Southern New Jersey. EARLY CAREER

May 2008-May 2013: Target, Mount Laurel, NJ

Sales Associate

Helped customers find items throughout the store.

Assisted with processing returns and issuing of store credit.

Responded to inquiries about return policy and credit card promotions. September 2004-May 2008: Harney & Sons Master Tea Blenders, Millerton, NY Production Associate

Maintained a high standard for quality by ensuring that products were prepared and packaged in a neat and organized manner.

EDUCATION

HOFSTRA UNIVERSITY (2015-2016)

College Course Work Completed: Cisco CCNA Certification Course – Hempstead, NY