Office Manager
Resume:
Professional Profile
A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members, individuals and customers. Possess excellent management skills and have the ability to work with the minimum of supervision whilst leading a team of twelve or more. Have a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently. Now looking forward to a making a significant contribution with a company that offers a genuine opportunity for progression.
Skills
• Business: Microsoft Office Xero Accounting Pastel Payroll Coaching CRM systems Office Management RE1 Occupational Health & Safety Human Resources Vehicle Tracking CCTV Surveillance Weight Bridge Team Leader
• Interpersonal: Honest Reliable Team Work Leadership Analytical Ambitious Reliable Communication Attention to Detail Responsible Problem Solving Career Summary
Office Manager, Henque 3507 cc
Second Hand Dealer - Ferrous and Non Ferrous
10/2017 – 12/2019
KEY ACHIEVEMENTS
• Developed and implemented occupational health and safety procedures throughout the company and organised all the required training, equipment and drills.
RESPONSIBILITIES
• Prepare daily workloads for staff and co-ordinating the daily allocation of work.
• Process payroll to make sure employees are paid in a timely manner.
• Manage inventories and stock, including keeping detailed records of inventory use and ordering supplies where necessary.
• Maintain safe work conditions throughout the business in compliance with the applicable health and safety conduct.
• Oversee staff matters inclusive of performance management and disciplinary procedures.
• Prepare expenditures, conduct bank reconciliations, recover sales monies, analyse variances and initiate corrective actions.
Team Leader Client Service, Nedbank ( Pty ) Ltd
Financial Institution
02/2007 – 07/2017
KEY ACHIEVEMENTS
• Reduced cash holdings by 83% from 2008 which saved the branch over R35000 monthly on insurance.
• Reduced the costs of SBV trips by more than R20000 monthly by cutting our trips from 12 to 4 a month.
• Exceeded foreign sales targets for 8 consecutive years, with the growth of 5% to 40% each year. Clive Smith
Team Leader Client Service
Benoni, Gauteng
South Africa
************@*******.***
linkedin.com/in/clive-smith-
0b13b21a4/
• Maintained a 90% satisfaction rating for customer services as a team from 2011 to 2014.
• Ranked 8th and 3rd top teller for 2007 and 2008 in the country respectively with no differences to my name and processing an average of 250 transactions per a day. RESPONSIBILITIES
• Thorough understanding of all the organisation’s products, services, procedures and guidelines and the ability to disseminate information to customer service representatives.
• Managed team of twelve employees, overseeing the hiring, training, and professional growth of employees.
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
• Conduct regular appraisals to drive KPIs and improve all areas of performance – productivity, quality, attendance, adherence, and conduct.
• Preparation and delivery of performance reviews to direct reports.
• Perform daily, weekly and monthly bank audits to ensure that the branch is in compliance.
• Support Branch Manager and perform management duties when the Branch Manager is absent or out of office.
• Took an active role in the career growth and development of others.
• Ensure all information and documentation is compliant with the guidelines set by the various ACTS – FICA, FAIS, POCA, POPI.
• Ensure that all requests are prioritised, resolved within agreed timeframes, work-flow pipeline optimised, priorities identified early and issues escalated accordingly.
• Control and observe the set departmental budget to ensure that it is maintained and not exceeded. Sales and Service Consultant, Nedbank ( Pty ) Ltd
Financial Institution
01/2003 – 12/2004
RESPONSIBILITIES
• Ensure an extraordinary customer experience by providing efficient, courteous customer service and assist in all aspects of product offerings and services.
• Contact new and existing customers to discuss their needs and explain how these needs could be met by specific products and services.
• Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
• Handle customer enquiries and troubleshooting issues in a confidential and timely manner with the customer.
• Generate leads for the branch through banking lists and creativity that lead to banking opportunities. Company Driver, Metrofile Holdings ( Pty ) Ltd
02/2005 – 01/2007
Education
National Senior Certificate, Sunward Park High School, Boksburg 2002 Other Courses: Emergency First Responder Level 1 Emergency First Responder Level 2 Fire Marshall Change Management Coaching for Performance Management Skills 1 Management Skills 2 References
• Delani Mazibuko – Branch Manager, 010-***-****
• Sandra Joubert – Area Manager, 011-***-****
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