Engineer Desktop Support
Resume:
ANAND S NEGI
L* IT Support Engineer
PROFILE
I am a very experienced and professional IT Support team member with training in many technical areas, from resolving faults to configuring and installing systems. Well regarded for being a strong communicator and team-player with colleagues and clients, I am now seeking to expand my current skills in a new, challenging environment within a new company that values my proven track record of excellent client-customer service and technical skills. I am proficient in Windows 7, 10, MS Outlook and Active Directory and I provide technical Windows server 2008, 2012, 2016 support.
CONTACT
PHONE:
ADDRESS
Flat No. 375, 2rd floor, Pocket D, Dilshad Garden, New Delhi-110095.
EMAIL:
*********.*@*****.***
HOBBIES
Sports -- walking, exercises, running, Cricket.
Socializing – Community work, Volunteer Work.
EDUCATION
Bachelor of Arts [Kumaun University, Nainital]
XII & X (CBSE Board) [St. Paul school, Kathgodam]
CERTIFICATION
CCNE [module: -A+, N+, MCITP] From ITS Haldwani
MCTS, MCP, MCEA, MCSA [Exam: 70-680, 70-686, 70-640,70-642, 70-410, 70-411,70-412]
WORK EXPERIENCE
GM Analytics Solutions (Global Nephrology Solutions) [Help Desk Support]
17th July 2020 to till now.
Provide L3 Help Desk Support to US users. Manage AD, O365 and Mitel phone
Management.
Amazon India Pvt. Ltd. [L3 IT Support Engineer]
5th August 2019 to 18th July 2020.
Provide L3 Support to users, Team management, taking care of escalated issues, Ticket monitoring, provide support to L2 team, Vendor management, Sometime asset management, Configure Sever and network devices, Coordinate with IT manager for different project.
PeopleScout TrueBlue India LLP [Senior IT Support Engineer]
21st November 2016 to 1st August 2019.
Diagnose and troubleshoot software, hardware, AD, Server, Printer, Telecom, and VC related problems and help users install applications and programs. Resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support to 450+ user.
Wipro InfoTech (Future Focus Info Tech) [Desktop Support Engineer]
23rd April 2015 to 14th November 2016.
Provided L1 & L2 support to 100 users and 150 IT devices.
AON (Progressive Info Tech & 300+ Consultants) [Desktop Support & Asset Management Engineer]
3rd June 2013 to 20th December 2014.
Provided Desktop L1 support to 1000+ users and Inventory management of 1500+ devices.
SKILLS
• Supporting: Windows 7, Windows 10, windows Server 2008/2012/2016.
• Working with LAN/WAN technology.
• Knowledge of BMC REMEDY and ServiceNow ticketing tools
• Working with Active Directory and Exchange 2003/2007/2010.
• Supporting MS Office 2007/2010/2013/2016/365.
• Familiarity with technically supporting DNS, DHCP, WLAN, VPN.
• Sophos, McAfee and another Antivirus Software.
Contact this candidate