Employee Relations Manager

Contact

070******* (Mobile)

*********@*****.***

www.linkedin.com/in/sara-

yanny-9b130795 (LinkedIn)

Top Skills

Call Centers

Customer Experience

Customer Satisfaction

Sara Yanny

Customer Service Manager at The Better Place

Uganda

Summary

.

Experience

The Better Place

Customer Service Manager

January 2020 - Present (11 months)

Uganda

BRAC

Translator

May 2019 - January 2020 (9 months)

Life with Purpose

Public Relations Manager

August 2015 - July 2019 (4 years)

Uganda

Bridge management and employee relations by addressing demands, grievances or other issues

Manage the recruitment and selection process

Support current and future business needs through the development, engagement, motivation and preservation of human capital

Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

Nurture a positive working environment

Oversee and manage a performance appraisal system that drives high performance

Maintain pay plan and benefits program

Assess training needs to apply and monitor training programs

Report to management and provide decision support through HR metrics

Ensure legal compliance throughout human resource management Page 1 of 2

(ISE) The International School of Egypt

Administrative Assistant

May 2014 - May 2016 (2 years 1 month)

Orange Egypt

Enterprise Call Center Support Senior Specialist

January 2011 - April 2014 (3 years 4 months)

Assist agents during their calls

Handling roamers

Retention and saving to the angry customers

Giving trainings to new inductions

Mobinil

Enterprise call center TeamLeader

April 2013 - January 2014 (10 months)

A project for 9 months to lead teams (20-25) employee Follow up with their productivity and quality results Coaching them

Give them trainings

Mobinil

Enterprise call center Specialist

July 2008 - January 2011 (2 years 7 months)

Answering customers inquiries

Troubleshoot technical and data complaints

Solve network problems

Handle billing issues

Education

Paris ESLSCA Business School

Master's degree, International Business · (2018 - 2018) Ain Shams University

Bachelor's degree, International Law and Legal Studies · (2004 - 2007) St.Fatima Language School

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