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Senior Program Manager / Senior Project Manager / Customer Success

Location:
Santa Clara, CA
Posted:
December 09, 2020

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Resume:

Sara Bovorn

+1-415-***-**** adihtj@r.postjobfree.com www.linkedin.com/in/sarabovorn

Extensive Records of Success in Leadership and Project Management Results-oriented, seasoned Senior Project Manager/Program Manager with 10+ years of experience working with C-suite executives, diversely distributed teams, and international clienteles. Astute in enhancing client relations, managing complex projects including organizing workflows, streamlining/improving processes, and accelerating change. Excel at establishing key relationships, persuasive project buy-in, and effective communication. Humble, confident team-player with high emotional intelligence, growth mindset, and versatile experience working internationally across North America, Asia, Australia, and Europe. Equal ability to work globally and autonomously. Languages: Native in English and Thai Intermediate in Italian Computer Skills: Gantt Chart, WBS, Network Diagram, Zoom, Skype, Adobe Acrobat, Microsoft Office (Word, Excel, PowerPoint, Project, OneNote, Outlook) and G Suite (Google Drive, Calendar, Gmail, Docs, Forms, Sheets) Areas of expertise:

Project Lifecycle Management Project Planning and Development Cross-Cultural Communication

Change Management Relationship Management Time Management

Project Scheduling Process Improvement Strategic Planning

Quality Assurance Project Delivery Problem Solving EDUCATION & CERTIFICATIONS

Project Management Certification (PMP) – University of California, Berkeley, CA Expected 2021

The Science of Well-Being – Yale University, New Haven, CT Oct 2020

Agile & Scrum – Wells Fargo, San Francisco, CA Oct 2020

Project Management – Wells Fargo, San Francisco, CA Oct 2020

Sales Success – Dale Carnegie, San Mateo, CA Jan 2013

Effective Leadership & Management – University of California, Berkeley, CA Jul 2011

Bachelor of Arts in Communications & Political Science – University of Washington, Seattle, WA Dec 2006 ACHIEVEMENT and AWARDS

Successfully managed over 90 full lifecycle projects of $78m+ in revenue Redfin 2019

Successfully managed over 50 full lifecycle projects of $50m+ in revenue Redfin 2018

Achievement Award in recognition of outstanding performance Redfin 2016

Achievement Award in recognition of premier performance Carmel Partners 2009 - 2012 PROFESSIONAL EXPERIENCE

Wells Fargo (San Francisco, CA Remote) Dec 2019 - Present Strategic Execution and Operations Office (SEO)

A multinational financial services company ranking top 3 in the US and top 5 globally. Senior Program Manager Business Initiative Consultant III

Lead and manage 15 crucial, regulatory initiatives simultaneously across the bank as part of the Rebuilding Trust campaign under the action plans (Consent Orders) stipulated by the US federal government.

Design and plan detailed project schedules to track milestones and deliverables, ensure accountability of internal/external stakeholders, drive greater consistency of process, practices, and execution, and deliver successful projects with timely results.

Proactively identify issues/risks and provide solutions to improve operational efficiency and fulfill business objectives.

Drive and facilitate executive-level meetings to align on business strategies, direction, and execution, resulting in enhanced productivity, gained project buy-ins, effective communication, and high-quality project and team performance.

Oversee the development of monthly executive-level status updates for issues and corrective actions related to risk enforcement actions and ensure consistent communication with regulators, Board of Directors, operational leaders, and shareholders.

Collaboratively partner with cross-functional teams in various time zones, composing monthly regulatory reports to ensure proper tracking and alignment of regulatory mandates, leadership, Internal Audit, Legal, and risk management policies and controls.

SARA BOVORN PAGE 2 of 3

Redfin (San Francisco Bay Area, CA Remote) Aug 2014 – Jul 2019 A technological, residential real estate brokerage firm specializing in web-based real estate database and redefining real estate in the customers’ favor.

Senior Project Manager Listing Specialist

Diligently managed full lifecycle projects ($350k - $2.5m) from start to finish by carefully planning project schedule, scope of work, and budget for home preparation process (renovation and remodeling).

Effectively led a team of 15 internal stakeholders to achieve the company’s objectives, performance expectations, and metrics.

Efficiently oversaw and tracked the progress of vendors’ performance to ensure the project milestones were completed on time, on budget, and exceeded all stakeholders’ desired results.

Optimized cost management, cost-saving initiatives, and negotiated contracts and bids on behalf of clients by decreasing 15% of the upfront costs, leading to an increase in the company’s revenue by 33% through repeated businesses and referrals.

Mitigated risk factors for the company and customers through careful analysis of contract reviews, financial and statistical data.

Anticipated and managed change effectively in rapidly evolving business environments to gain project buy-ins, enhance customer service, and continuously improve processes.

Interviewed prospective employees and trained new hires on daily operations and internal software systems. UDR (San Francisco, CA) Apr 2012 – Aug 2014

A leading multifamily real estate investment company specializing in luxury apartment rentals. Project Manager Marketing Account Manager

Oversaw 138 full lifecycle projects and consistently maintained budgeted occupancy renewal retention (227 units) at 97% through relationship management efforts and customer service enhancement.

Effectively exceeded sales quotas which contributed to a 25% revenue increase for the Northern CA region.

Partnered with cross-functional teams in marketing, community outreaching, and managing project operations to meet business objectives and budget.

Successfully generated leads and closed sales through the promotion of the Preferred Employer Program to Google, Charles Schwab, Salesforce.com, Genentech, and Gap.

Conducted in-depth market research and identified marketing trends to support sales pipeline efforts.

Composed and developed newsletters, marketing collateral, and correspondence. CARMEL PARTNERS (San Francisco Davis Los Angeles, CA) Jul 2008 – Feb 2012 A national real estate investment company specializing in multifamily development and construction. Project Manager Assistant Property Manager

Successfully oversaw 3 building renovation projects and delivered optimal results timely by developing project plans, gaining buy-ins, and driving effective communication amongst internal and external stakeholders.

Managed a team of 10 professionals including hiring, onboarding, and developing a high-performing team to achieve business objectives.

Diligently researched the market, including pricing and amenities, to reposition an underdeveloped San Francisco high- rise apartment building – optimizing rental revenue by 33%.

Effectively administered budget and consistently maintained rental delinquency under 1%.

Managed the daily operations and established policies and procedures for the company’s newly acquired high rise luxury apartment in San Francisco (320 units).

Managed litigation, mediation, and negotiation proceedings in unlawful detainer cases. SARA BOVORN PAGE 3 of 3

US ENVIRONMENTAL PROTECTION AGENCY (Washington, DC) Jun - Aug 2006 Office of Cooperative Environmental Management (OCEM) An agency of the U.S. federal government that was created for the purpose of protecting human health and the environment by writing and enforcing regulations based on laws passed by Congress. Communications Intern

Developed communication strategies and policies for the Environmental Protection Agency (EPA) to enhance relations between OCEM and Designated Federal Officers.

Coordinated logistics for national meetings between EPA and General Services Administration (GSA).

Selected by senior officials to be a guest speaker at the GSA and EPA meeting. INTERESTS & HOBBIES

Travelling Languages & Cultures Psychology Volunteering Painting Art Salsa Dancing Animal Lover Technologies

Self-Improvement Books Avid Fan of Horror Movies Camping Hiking Running Indoor Rock Climbing CrossFit



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