*th may **** - *th December ****

March **** - April 2020

3rd Jan 2020 - 1st March 2020

Feb 2017 - Oct 2018

March 2014 - Jan 2017

2013

Hattan Rustom Ali

Dubai, United Arab Emirat

+971********* adihtf@r.postjobfree.com

Birthday Details

October 1990 . Riyadh, Saudi Arabia.

Experience

Etisalat _ (UAE)

Call Center Agent-Team leader

BPO for Authority Of Social Contribution.

Handling inbound and outbound calls for MAAN, together we are good program. Tafaseel Outsourcin, Dubai.

Call Center Agent

BPO for Ministry Of Foreign Affairs (Temporary Contract). Handling inbound and outbound calls and preparing reports for the Covid-19 emergency room. Hexaware Technologies

Call Center Agent

Answer incoming calls, respond to customer's emails. Manage and resolve customer's complaints using applicable software. Provide service information to customers.

Follow up customer's calls where necessary.

Making reports for customer's problems when need.

Lemon Lab & ZTC co. Khartoum.

Call Center Agent

Answer incoming calls, respond to customer's emails. Manage and resolve customer's complaints using applicable software. Provide service information to customers.

Follow up customer's calls where necessary.

Making reports for customer's problems when need.

Almouhajer Limousine co.( Riyadh, Saudi Arabia)

Customer Service Representative

Taking care of customer's needs by providing and delivering professional assistance, before, during and after the customer's requirements are met.

Education

Sudan University of Science and Technology

Bachelor of Surveying Engineering

Skills

Excellent communication skills.

Problem solving.

Handling multi tasks in timely manner.

Team working and self management.

Full Experienced in working with the CRM system.

Fluent in khaleeje accent.

Fluent in Arabic and English.

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