Data Analyst, RTA
Resume:
RACHEL ANNE P. ABORDE
Email Address: adihsa@r.postjobfree.com
Contact Number: 091******** / 096********
Permanent Address: #165 San Jose Milaor, Camarines Sur
Computer Literate (Microsoft Office, Excel, Publisher, Power Point).
NCII Holder of FRONTDESK OFFICE and HOUSEKEEPING.
Culinary Knowledge.
Knowledge in HTML code, Mail Chimp and Canva
Fast learner, Reliable and Punctual, Flexible.
Know how to use the software of SAP hybris.
COLLEGE LEVEL: Year Graduated: 2014
MARINERS’ POLYTECHNIC COLLEGES Degree:BS in Hotel and Restaurant Management
NAGA CITY, CAMARINES SUR, PHILLIPINES
HIGH SCHOOLLEVEL: Year Graduated: 2010
MILAOR NATIONAL HIGH SCHOOL
SAN JOSE MILAOR, CAMARINERS SUR
ELEMENTARYLEVEL: Year Graduated: 2006
MILAOR ELEMENTARY SCHOOL
AMPARADO MILAOR, CAMARINES SUR
Callmax Solutions - Outsoursing
January 2020 – September 2020
Real Time Analyst- Data Analyst
4th Floor Unit ABC OCR Center Bldg. 4103 Emilio Aguinaldo Hwy, Imus, Cavite
Monitor agent status in real-time.
Monitor and analyze key performance indicators and trends to reforecast, reschedule, and adjust staffing levels a
Track and compare forecasted and actual center statistics.
Evaluate adherence and take action to improve performance or KPI’s.
SITEL
July 2019 - October 2019
CSR/TSR (Direct TV Account) – Seasonal Account
Robinsons Cybergate Plaza Pioneer 2, Mandaluyong
Answer In-bound and Out-bound Calls.
Direct T.V Trouble shooting
Technical Proficiency and Understanding in/of Products/Services.
Problem Solving and Flexibility
IDP Education Limited
November 2, 2018 to December 18, 2018
Receptionist/Marketing Staff/Admin Staff
16th Marco Polo Sapphire Road Ortigas Business Center, Pasig City
Answered telephone calls using telephone salutation etiquettes.
Implemented high-impact sales and marketing initiatives, resulting in increasing
Encoded Information of the Students.
Contacting the Student and taking reservation asking if they want to set an appointment and set a follow up.
Mariners’ Home (Hotel for Seaman) – JSU – AMOSUP (All Japan Seaman’s Union)
February, 2015 to 2016
Front Desk Officer
MALATE, METRO MANILA
Answered telephone calls using telephone salutation etiquettes.
Greeted and registered guests and issued room keys.
Implemented high-impact sales and marketing initiatives, resulting in increasing occupancy and profitability.
Promptly reported complaints to a member of the management team.
Enchanted Kingdom
October, 2014 to January, 2015
Food Attendant
STA. ROSA, LAGUNA CITY
Checked the quantity and quality of received products.
Accept payments from customers and made changes as necessary.
Check patron’s identification to ensure that they met minimum age requirement for consumption of alcoholic beverages.
RIDGEWOOD HOTEL
November, 2013 to January, 2014
HOUSEKEEPER - Practicum 2
JULIAN FELIPE, BAGUIO CITY
On-the-Job Training with 400 Hrs.
Assisting guest to their respective rooms.
Maintaining the cleanliness of the room and other area of the hotels.
BIGGS’ DINER
April, 2012 to May, 2012
Service Crew - Practicum 1
PILI-NAGA CITY, CAMARINES SUR
On-the-Job training with 300 Hrs.
Greeting the guest and assisting to their table.
Taking orders and serving the food
“BASIC TRAINING”-SOLAS at MPCF (Baras)
-July 11-18, 2016
“Most Punctuality Award” At Bigg’s Diner Pili
-May 17, 2012
NC II holder of Housekeeping and NC II holder of Front Office
Basic Training -SOLAS
Mariners Polytechnic College (Main Campus)
June 28-July 17, 2016
Shipboard Familiarization and Seminar
2go-Incorporated
February 11-16, 2014
Hotel Familiarization and Seminar
Hotel Stotsenberg, Clark Pampanga
January 31, 2012
Airlines Familiarization
Sea Air Hangar, Diosdado Macapagal Int. Airport Clark Pampanga
January 30, 2012
Avenue Plaza Hotel Familiarization and Seminar
Magsaysay Ave. Naga City
October 7, 2010
Ms. Ma. Cecilia Mundo
IDP Student Placement Manager
16th Marco Polo, Ortigas Business Center
Kwonji Bacali
MIS Analyst
Callmax Solutions, 4103 Emilio Aguinaldo Hwy, Imus, Cavite
adihsa@r.postjobfree.com
Mikhail “Miko” Jao
IDP Marketing Manager
16th Marco Polo, Ortigas Business Center
adihsa@r.postjobfree.com
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
RACHEL ANNE P. ABORDE
Applicant Signature
HIGHLIGHTS
EDUCATIONAL QUALIFICATION:
EXPERIENCE
COMPETENCIES/AWARD
SEMINARS/FAMILIARIZATION ATTENDED
CHARACTER REFERRENCE
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