Engineer Desktop Support

KOYYANA RAMESH

Email address: *****************@*****.***

Mobile. +91-789*******

CARRER OBJECTIVE

To make use of my interpersonal skills to achieve goals of a company that focuses on customer

Satisfaction and customer experience

TECHNICAL SKILLS

Windows 7&10, Cent OS Linux 5,6,7

Networking (OSI,Wire shark MPLS&VPN)

VOIP,SIP,SS7,IMS

webmail creation by using Protocols(POP3,SMTP,IMAP).

DNS, DHCP,SSL,LDAP

CARRER PATH

Technical support Engineer (MAY 2019- june2020 )

(*astTecs Communications)

Technical support Engineer (April 2018 -may 2019)

(NEXSUS SOLUTIONS)

Desktop support Engineer (Jan 2017-march 2018)

(Digital World)

EXPERIENCE

Previous Employer: - Technical support Engineer

Designation: - Technical support Engineer

Duration: - MAY2019- june 2020

Company - *astTECS (Bangalore, India)

Roles and Responsibilities

providing L1 and L2 support to manage clients and end-user .

Provide resolution on support issues within the scope as per SLA(service-level agreement).

Communicate With clients through a phone, email or chat resolve the technical issues.

Analyze The issues faced by Customers Through Remote Support & Provide the Solutions.

Taken responsibility on resolving the issues which the client logged

Responsible for system monitoring as well as Health Check of application on daily, weekly and monthly basis

Devices and software Used:

.Asterisk vicidial.

.Asterisk IP PBX.

.Voice Gateways: Dinstar, synway,PRI.

.IP phones

Protocols &Technology glimpse

.voice Gateways-H.323,SIP,MGCP,RTP

.VOIP trunks-SIP Trunk,H.323 Trunk

.SS7 &IMS,WebRTC

.Codec-G.711,G.729

Previous Employer: - Technical support Engineer

Designation: - Technical support Engineer

Duration: - april 2018-may 2019

Company : - NEXSUS Solutions (Mumbai, India)

Roles and Responsibilities

Solve the call confine voice logger issues.

Interact with customers via phone,skype the solve the voip call issues.

Configuring and troubleshooting of Extension Mobility.

Provide 24X7 support to the customer.

Previous Employer: - Desktop Support Engineer

Designation: - Desktop Support Engineer

Duration: - jan- 17 to march-18

Companyr: - Digital World (Andhra Pradesh, India)

Roles and Responsibilities

Install,upgrade, support and troubleshoot windows OS, authorized desktop applications, hardware,and peripheral equipment.

Automated data backup Processes, increasing network security and saving company resources

Devices and software Used:

. Windows OS XP,7,10.

. linux centos 5,6,7

.

EDUCATIONAL QUALIFICATIONS:

Passed B.E in Electronics & Communication from JNTUK with 60% in 2016.

Passed INTERMEDIATE with 80% in 2012.

Passed SSC with 80% in 2010.

PERSONAL PROFILE

Name Koyyana Ramesh

Father’s name Koyyana Appanna

Date of Birth 19th December 1993

Nationality Indian

Permanent Address F-484,vambay colony,ajith singh nagar,Vijayawada(A.P.)

Gender Male

Marital status Un Married

Languages known Telugu& English

“I hereby declare that the information furnished above is true to the best of my knowledge and belief”.

(Koyyana Ramesh)

Date: -

Place: - Vijayawada

Contact this candidate