Manager Personal Assistant
Resume:
Delores Martin
Sun Valley
To Whom It May Concern:
I am an experienced and qualified marketing management professional with over 10 years of diverse experience across a selection of successful advertising and promotional companies. I am committed to delivery and have a proven track record of delivering excellent results in challenging environments through management and prioritization of strategic and tactical goals.
Starting at the level of PA and working through to the position of National Operations Manager, I have experience in Business Strategy, Online Product Marketing, Project Management, Database Marketing, Customer Retention and Value Management. I have significant input to the company's strategic planning and manage a department of 11 members of staff.
I use my strong analytical skills to identify quantify and clearly communicate key issues and solutions to all levels of management. This coupled with my ability to build strong cross-functional relationships helps me to develop and deliver strategies that are financially smart for the business.
I am dedicated and loyal, thriving in environments where initiative and creative thinking are encouraged. I am pragmatic and constantly striving to find the optimal solution to any challenge.
My management style is open, participatory and encouraging. I strive to provide a framework where individual skills are developed, aiding staff retention and reducing key person dependencies. I believe I have exceeded expectations in nearly every position and task to date.
Attached, please find my CV for your perusal and feel free to call me should you have any queries or questions. I would also appreciate it if you would not phone my present employer at the moment. In the event that I am successful then I would have no problem should you wish to call.
Regards
Dee Martin
Cel: 073-***-****
RESUME
DELORES MARTIN
Personal Details
Name: Mrs Delores Araujo Martin
Date of Birth: 25 July 1962
Gender: Female
Identification: 620**********
Address: 282 Champion Street
Sun Valley
Midrand
Gauteng
Nationality: South African
Marital Status: Widow
Dependents: 2
Health: Excellent
Criminal Record: None
Language(s): Home: English
Other: Afrikaans
Drivers License: 08
Contact
Telephone: 073-***-****
Interests:
Reading, Tennis, Gym.
Qualifications
Highest School Certificate:
School: St Agnes Convent School, Welkom
Grade: Grade 12
Completed: 1980
Subjects: English, Afrikaans, Typing, History, Geography, Home Economics
Employment History
Company: Temp Assignments at various companies
Nature of Business: PA, Setting up office systems to ensure smooth operations,
Started my own clothing line which is part time and more of a hobby.
Duration: January 2011 to Present
Company: Samplex
Nature of Business: Promotions Company
Duration: 9 November 2008 – September 2010
Position held: National Operations Manager
Account Manager Duties: Client Service: Meeting with clients during the course of a promotion re status on current and forthcoming campaigns. Discuss campaign status with client via e-mail and telephonically on a weekly basis. Communication of campaign issues to client. Meeting all client requests as speedily as possible.
Campaign Management - Nationally – Ensuring that campaign manager has confirmed the booking of promotional venues in JHB and smaller metropolis. Management of consultants during a campaign – contracting, dismissing, training, etc. Training promotion consultants. Coordination of promotional elements in JHB. Ensuring that the campaign manager has reconciled promotional elements before, during and after completion of promotional campaigns. Updating work completed and to be completed schedules. Store checking once a campaign has commenced. This may also include telephonic check on outlying area stores. Ensuring that photographs of all campaigns are being taken by Campaign supervisors. Liaising with the Lifestyle accounts department on promotion payments. Discussing promotion mechanics with area managers. Follow up discussions with area managers before and after promotions. Training with client on national training trips when required. Confirming area management involvement before handing invoices to accounts department.
Portfolio – Responsible for the overall management of promotional campaigns undertaken by Samplex. Specific duties as follows:
Operations Management – Liaising with clients regarding all campaigns on a weekly basis. Approving all correspondence to client, results and status reports. Full operational understanding of all campaigns. Written preparation weekly of all operational campaigns, so that bi weekly status meetings with individual account managers can be held.
Budget control of all campaigns.
Client Liaison – Liaison with clients on all operational and client service issues before, during and after completion of a campaign.
Financial Administration - Signing off area manager invoices, checking amounts against initial brief and days worked lists. Working within budget of campaigns at all times. All other general administration duties relevant to position held.
Employment History
Company: Lifestyle Promotions
Nature of Business: Promotions Company
Duration: 19 April 2006 – 29 June 2007
Position held: Account Manager
Reporting to: General Manager
Position held: I was promoted in October 2006 year to the position of National Operations Manager
Account Manager Duties: Client Service: Meeting with clients during the course of a promotion re status on current and forthcoming campaigns. Discuss campaign status with client via e-mail and telephonically on a weekly basis. Communication of campaign issues to client. Meeting all client requests as speedily as possible. Assist in the compilation of promoter evaluation forms for client reports. Presenting final reports to client.
Recruitment:: Identify correct promoters according to specific campaign needs. Identifying the need for additional promoters if current database is not suitable. Liaising with the Recruitment Manager on a weekly basis to identify possible promoters. Responsible for the placement and contracting of promoters to campaigns.
Campaign Management - JHB – Ensuring that campaign manager has confirmed the booking of promotional venues in JHB and smaller metropolis. Management of consultants during a campaign – contracting, dismissing, training, etc. Training promotion consultants. Coordination of promotional elements in JHB. Ensuring that the campaign manager has reconciled promotional elements before, during and after completion of promotional campaigns. Updating work completed and to be completed schedules. Store checking once a campaign has commenced. This may also include telephonic check on outlying area stores. Ensuring that photographs of all campaigns are being taken by Campaign supervisors. Liaising with the Lifestyle accounts department on promotion payments.
Campaign Management – Nationally - Discussing promotion mechanics with area managers. Coordination and freighting of promotional elements nationally. Follow up discussions with area managers before and after promotions. Training with client on national training trips when required. Confirming area management involvement before handing invoices to accounts department.
Promotional Elements - Accurate detailing of promotional requirements and liaison with the Innovations team on a weekly basis. Oversee and assist with the freighting of elements to area managers. Ensure that recon of elements after a campaign is completed nationally.
General Administration - Meet with the GM weekly to discuss status on all campaigns. Updating campaign files. Client correspondence.
National Operation
Manager Duties: Portfolio – Responsible for the overall management of promotional campaigns undertaken by Lifestyle Promotions. Specific duties as follows:
Human Resources – Responsible for the hiring, training, disciplining and possible termination of operations staff. Conducting reviews on permanent staff members every 6 months, using their job descriptions as a template. Responsible for applying for salary increases for operations staff, annually.
Operations Management – Confirming national store/venue promotion bookings with account managers. Management of account and area managers during campaigns. This would include phone calls and e-mails relating to specific campaigns. Confirming training material. Ensuring that there is a national standard of promoter profiling for specific campaigns. Helping to identify areas of database weakness, using experience to place ads before issues arise. Overall management of database, ensuring that account managers discuss promoter requirements with the recruitment manager. Training around the country is executed at the highest of levels. This might include that the Operations Manager or account managers discuss particularly technical campaigns with Business Area Managers and area managers. The operations manager will conduct trainings where the client attends as well as sit in on trainings done by the account managers. Ensure that freighting procedures and costs are understood nationally. Ensure that account managers achieve a 95% promoter attendance rate nationally. Liaising with clients regarding all campaigns on a weekly basis. Approving all correspondence to client, results and status reports. Store checking and mentoring with account managers. Full operational understanding of all campaigns. Written preparation weekly of all operational campaigns, so that bi weekly status meetings with individual account managers can be held. Visiting area managers before and during campaigns.
Promotional Elements – Ensuring the reconciliations of elements are completed and handed in after completion of campaigns. Freighting schedules discussed with account managers.
Client Liaison – Liaison with clients on all operational and client service issues before, during and after completion of a campaign.
Financial Administration - Signing off area manager invoices, checking amounts against initial brief and days worked lists. Working within budget of campaigns at all times. All other general administration duties relevant to position held.
Reason for Leaving: Retrenched 29 June 2007
Reference: Mr Cameron Jansen – 083-***-**** Employment History
Company: Cosi Distribution
Nature of Business: Computer Consumable and Peripheral Distributor
Duration: 21 May 2001 – October 2005
Company sold - Retrenched
Position held: Marketing / Event Manager / Coordinator
Reporting to: Sales Director
Duties: Control of Budget
Organising of all functions
Dealer function: coordinating function in it entirety, Theme, Venue, Entertainment, Catering, Invitations – innovative concept – not the usual “card” invitation, Décor, organizing payment
Travel: Booking of travel, accommodation and car hire
Invoicing: Invoicing HP UK for Marketing/Promotional Funds when required,
Advertising: Dealing with Publishing houses to place editorial advertising when required, writing the editorial when necessary.
Gifts/Flowers/Holidays: New and unusual ideas for Christmas/Easter gifts, buying and wrapping them for clients, ordering of flowers/fruit baskets to clients when necessary
Client liaison: Dealing and meeting with clients, discovering needs for advertising. Dealing with publications. Travel involved to service national clients.
Reason for Leaving: The company was sold and I was retrenched
References: Letters from Paula Harvey and Leila Alexander attached
Company: The Agency
Nature of Business: Advertising Agency
Duration: From October 2000 to 20 May 2001
Position held: Personal Assistant/Co-ordinator
Reporting to: Client Service Director
Key Duties: Typing and preparation of all presentation documents – PowerPoint
Briefing jobs to creative (AE duties) MS Word
Typing on Excel and creating spreadsheets – Budget Co-Ordination
Organizing of Team Building workshops including all catering,
Booking of venues, organization of Unit Christmas party, including booking venue, catering, entertainment, designing of invitations
Facilitating Client liaison and schedule electronic diaries
Logistical management of office in absence of group members, Travel arrangements – flights, accommodation, car hire
Organization of functions, conferences Ordering of literature
Designing flyers/invitations/teasers, Promotional items/Year end gifts.
Company: Grey Advertising
Nature of Business: Advertising Agency
Duration: May 1998 – April 2000
Position Held: Personal Assistant
Reporting to: Managing Director
Duties: All PA duties
All personal work for Director (banking, collection of Cheque book, Credit Card, Travelers cheques, etc)
Typing of all presentation documents PowerPoint, Word, Excel (budgets)
Assisting Account Directors/Managers with opening and closing jobs
Preparing budget documents and creating spreadsheets. Balancing of budgets on Excel
Preparing presentations for new business pitches along with all aspects of arrangements for final presentation to various clients
Arranging team and company building functions, all client functions (catering, venue booking)
Arrange and manager all group travel, accommodation and car hire (local and international)
Facilitating Client liaison and scheduling electronic diaries
Logistical management of office in absence of group members
Company: Lintas Advertising
Nature of Business: Advertising Agency
Duration: March 1997 – April 1998
Position Held: Personal Assistant
Reporting to: Client Service Director
Duties: All PA duties
Typing of all presentation documents PowerPoint, Word, Excel (budgets)
Assisting Account Directors/Managers with opening and closing jobs. Arranging team and company building functions, all client functions (catering, venue booking). Arrange and manager all group travel, accommodation and car hire (local and international)
Facilitating Client liaison and scheduling electronic diaries. Logistical management of office in absence of group members
Reason for leaving: HEAD HUNTED – Tanya Morgan – was working at Grey Advertising and asked that I move and come and work with her.
Company: O2 Communications
Nature of Business: Holistic Positioning, Communications and Advertising
Duration: October 1995 – December 1996
Position Held: PA/Coordinator
Reporting to: 2 Directors
Duties: Typing and preparation of all presentation documents
Typing on MS Word, PowerPoint and Excel
Facilitating Client liaison and scheduling diaries
Arrange and manage all group travel (local and international)
Arrange all client and internal functions in totality
Logistical management of office in absence of Directors
Updating and maintaining Database
Invoicing
Banking
Budget Coordination
Reason for leaving: Pregnant
Company: FCB Lindsay Smithers
Nature of Business: Advertising
Position Held: PA – Temp Assignment
Duration: From April 1995 until September 1995
Duties: Typing and preparation of all presentation documents
Typing on MS Word, PowerPoint and Excel
Facilitating Client liaison and scheduling diaries
Arrange and manage all group travel (local and international)
Arrange all client and internal functions in totality
Logistical management of office in absence of Directors
Reason for leaving: HEAD HUNTED – Previous Employer – Anton Oosthuizen set up a new advertising Agency and asked me to join him in setting up the office
Company: Penta Publications
Nature of Business: Publishing
Position Held: Marketing Assistant
Duration: November 1994 – March 1995
Reporting to: Group Marketing Director and Public Relations Manager
Duties: Typing and preparation of all presentation documents
Typing on MS Word, PowerPoint and Excel
Facilitating Client liaison and scheduling diaries
Arrange and manage all group travel (local and international)
Arrange all client and internal functions in totality
Logistical management of office in absence of Directors
To administer and handle all subscription queries, complaints and requests between subscribers for all titles and the subscribers fulfillment house.
Member of Christmas party committee. Brainstorm ideas for party, booking of venue, involved in all aspects of organization of function, design of invitations and teasers
Reason for leaving: HEAD HUNTED – Restructuring of Marketing Department and departure of Marketing Director Anton Oosthuizen resulted in my reassessment of my long-term career opportunities at Penta
Company: FCB Lindsay Smithers
Nature of Business: Advertising
Position Held: PA/Group Secretary
Duration: 7 April 1994 – 31 October 1994
Reporting to: Client Service Director, 2 Account Directors
Duties: Typing and preparation of all presentation documents
PA to Client Service Director (Anton Oosthuizen)
Coordination and arrangements of meetings, seminars, presentations, catering and venue booking for the above. Typing on MS Word, PowerPoint and Excel
Facilitating Client liaison and scheduling of project/jobs
Arrange and manage all group travel (local and international)
Arrange all client and internal functions in totality
Logistical management of office in absence of Directors
Reason for leaving: HEAD HUNTED To pursue career opportunity with previous employer (Anton Oosthuizen) to set up Marketing Department at Penta Publications
References:
1. Lindsay Smithers Mr Anton Oosthuizen
2. Penta Publications Mr Anton Oosthuizen
(Reference letter attached)
3. Lindsay Smithers Mr D Redman
Ms T Morgan (021-***-****
4. O2 Communications Mr Anton Oosthuizen
Mr Thomas Oosthuizen
5. Grey Advertising Ms T Morgan 082-***-****
(Reference letter attached)
6. Cosi Distribution Ms Paula Harvey
(Reference letter attached)
7. Cosi Distribution Ms Leila Alexander
(Reference letter attached)
8. Lifestyle Promotions Mr Cameron Jansen
For Leaving:
REFERENCE LETTERS
Drive Control Services
Linbro Business Park
21st February 2006
TO WHOM IT MAY CONCERN
Delores gained valuable experience as head of events management at Cosi Distribution controlling an annual budget in excess of R2 million. She was responsible for conceptualizing, sourcing of venue, entertainment and speakers, managing events and conferences from research, design and production of invitations, liaising with event décor companies and caterers. Although she is assertive she’s also diplomatic in handling sensitive issues and demanding clients. She has excellent communication skills, both written and verbal in English and Afrikaans and conveys instructions clearly, orderly and concisely to varied cultures.
She is a professional individual who enjoys using her initiative and is constantly seeking new challenges. She is a self-starter and performance orientated. She is highly motivated, assertive, enthusiastic, hard working and dedicated. Driven by passion and energy.
Delores is flexible and innovative in adapting and applying knowledge and experience to different circumstances and environments. She utilizes artistic influences and initiative when working on new projects.
She is hard working, diligent, of the highest integrity and great at making things happen. Although she is a self-starter and self-motivated we always found her to be an excellent team person with a highly developed sense of humour.
She is a confident, intelligent and an energetic all rounder whom I would have no hesitation in recommending to any prospective employer.
Please feel free to call should you require any further information regarding Delores.
Regards,
Paula Harvey
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